I would give 0 stars but that is not an option. Now that PNC in Lambertville has closed this is…read morethe only branch in our area. This location has one permanent teller. One. I went into the bank today to make a simple deposit and there were 3 cars in the drive thru and 6 people ahead of me in line. The person the teller was helping has a complicated transaction so the people in line and the drive thru all just had to wait. Finally, a banker was able to jump in and help but it took me almost 30 minutes to deposit a check. It is not the fault of the teller, she is fantastic, it is the lack of staff in the branch. One teller can not handle this volume. I am starting to push for our company to switch banks.

I had my debit card stolen yesterday, so today I went into this location to get it all sorted out…read moreand get a replacement card. Jaya was so helpful in helping me sort everything out and made it so easy for me to understand what was going on. She made sure all the necessary steps were taken regarding my stolen card. And when she told me that they print new cards in house I was beyond happy. Jaya was very patient and knowledgeable regarding this situation and I really appreciated it!

The way I was treated this weekend, I will be pulling my account and had an account with them for…read moreover 35 years. The bank employee name was Marianne and the employees are sticking up for her saying she was not present however all they need to do is look to the cameras. Avoid this bank.

If you like banking like it's 1995 you'll love the Bank of Princeton, where their technology…read moreexceeds only that of a public library in rural Missouri. Their website gives you just enough options to do basically nothing. Open a home equity line of credit? Good luck paying it off. There is only two ways to pay down your principal, 1) assign an amount that you want to come out each month from your WISE checking account--something you must open along with the loan (NOTE: the only way to change this amount is to have them mail you a form which you need to fill out, sign, and mail back to them--can't just change it online), and 2) get in your car, drive to a branch, fill out another form, and give them a check for the amount to be applied to the principal (can't just do this online). Just as easy as when your grandparents had a loan. On top of the Bank of Princeton's inability to be flexible or convenient in any way, getting a consumer service representative on the phone is a bit tricky. Call the (609) 921-1700 customer service number (on their main website) during normal business hours and you'll probably get... no one. After six attempts on three separate days I decided to go back through my email, find the person that processed my loan, and call them. Success! Unfortunately they didn't have all the answers to my questions, like "Why hasn't any of my pre-assigned monthly principal payment been made in the last billing cycle?" and "Is there a minimum amount I need to assign to have money go to my principal each month?" The representative figured out the first question but never resolved the second. When I shared my displeasure and frustration regarding my (three month) banking experience with them she replied, "I'm sorry. I know we don't make it easy." And that really incapsulates the whole experience. Bank of Princeton--We're sorry, we don't make it easy.

Not only is this a cashless bank, but the "convenient "drive up ATM where you can do your deposits…read moreusually does not work.. I've been here on several occasions and it tells me I cannot do any deposits. Basically this is like an atm up Wawa without the coffee. Although Wawa is much more user-friendly and rarely has it systems down.

Not only is this a cashless bank, but the "convenient "drive up ATM where you can do your deposits…read moreusually does not work.. I've been here on several occasions and it tells me I cannot do any deposits. Basically this is like an atm at Wawa without the coffee. Although Wawa is much more user-friendly and rarely has it systems down.

Lois is SUPER helpful!! Super knowledgeable and ready to help. If she can't help she'll help you…read moremake connections with the people who can. Thanks Lois!!

Only ever go through the drive through! Great service, always super quick!read more