My first visit here…read more There's a parking garage that is free however you may have to drive around a little bit until you find a spot atmosphere: bright & a little noisy Service: great! they had workers all throughout the building and signs that could guide you to where you had to go and that was very helpful . Practice: the practice I went to get service was very quick and I was in and out in no time I hope you enjoy your experience here as much as I did

I call Penn Medicines "doctor finder" line. referred from site to site about 75 minutes total…read morehold time. Only to learned I needed a referral. If I had a referral, I would not have had to cold call that Penn Medicine site. Penn medicine that does not bode well for the level of care

I've had a chronic cough for years and was referred here by my family doctor. What an overpriced…read morewaste of time. It took months to get in and Dr. Abboud was not really listening to my situation. His solution was to order me thousands of dollars worth of tests. It started with simple breathing tests, which I had no issues with but he wanted two more tests that really had nothing to do with my cough. He also mentioned a sleep study before the breathing tests even concluded. They billed insurance over $5k for my visits which ended up being $2k out of pocket with no resolution for my issue. On top of that, they just sent me an extra $400 bill 8 months later. Do not recommend.

I cannot say enough about the care I received from Dr. Sameer Gupta. I was stage 3 for an…read moreaggressive cancer and was terrified. After meeting with Dr. Gupta and another larger medical facility in the area, I knew that he saw me as an individual and that I would receive personalized care. He ensured that I received the proper tests so we knew exactly what I was dealing with, and personally called me to go over the test results and to discuss when I ran into an unusual side effect. The nursing staff is phenomenal - the oncology nurses are compassionate and caring and guidance on what to expect when you leave the office. Whenever I called with a question, the nurses were responsive and either had an answer or got one from Dr. Gupta when needed. I am several years out from treatment and he continues to be a Godsend. He has a confidence that puts you at ease, is up to date on the latest advancements, and can read when a paitent is struggling with making decisions and needs to hear different perspectives.

I give the place two stars because the staff is generally friendly. I see a lot complaints about…read morethe front desk girl but she's always been professional with me. My issue is they only seem to test for Covid. Once that test comes back negative the nurse practitioner tells you some dismissive catch all nonsense and sends you on your way. Last time she did that I ended up having Pneumonia. Place is a glorified Covid rapid test center. If all you need a Covid test and bullshit doctors note for work this is the place for you.

Second time going here and having a bad experience. Both times came in with an infection and was…read moredismissed basically wasting my time. I had 2 issues and they said I can't take care of 2 at a time so I left with a UTI because my first concern was all they would do. Not to mention that they didn't even solve the first one. When I told the PA what I was diagnosed with she said I never heard of that. That should have been the first red flag smh. Save you time and just fix yourself because these tools are worthless Google docs . Got a second opinion turns out I did have a infection thank God I didn't listen to these idiots Health care sucks I will not be returning here ever.

[468] A few years…read moreago I decided to switch from the location at Del Cty Memorial Hospital to this newly built location. I'm SO happy I did. The new building is refreshing and inviting. Plenty of FREE parking (vs Paid hard to find parking at DCMH). Same doctors which are great to talk to and easy to make an appointment. My calls are returned in a timely manner. The staff is super friendly and all the machines look new. Waiting area is really nice and updated. Looks like they recently added an urgent care area which is a perfect add to this location. It's a bit of a hike but so worth it for the reasons I stated above. I'll definitely be back. I'm glad I switched.

I came here today to get a ultrasound and a tumor I had on my rib cage and The environment was…read morefriendly, there was somebody waiting at the door as I walked up and lead me exactly where I needed to go they got me checked in and gave me all the information for any questions I had on the spot. The building is beautiful inside and the staff was very friendly. Usually hospital environments are a pain in the ass in my opinion but I couldn't have stopped at a better place this is now where I will try to schedule any exams or anything I need in the future.

I called their main number just to ask if they have an Urgent Care office at their facility. I was…read moreon hold for 28 minutes - no one ever picked up ! I would not go there now since there is obviously no way to get in touch with them.

I first went into this clinic on a referral to get a test performed, and was so struck with the…read morequality of care and service that I changed my family's primary physician to the Family Care here. In just a few years, however, Crozer Keystone at Broomall has been transformed to one of the worst caregivers. I have done some background reading on the company and also spoken with a number of employees at this facility, so what I am writing here is not just based on my personal opinion. Things slowly started to change after they were bought out by the for-profit Prospect Medical Holdings, and have steadily gotten worse and worse. First, even though the number of patients increased, the corporate office refused to hire sufficient staff. As a patient, this meant that it became more and more difficult to schedule an appointment. Next, Prospect subcontracted Crozer Keystone's billing to another company. I noticed the difference immediately because there were a number of billing errors they made with our account, and it was extremely difficult to resolve the issues. For example, the subcontracted company coded one of the procedures we received wrong, and we were sent a bill for a few hundred dollars. I literally had to make nearly 30 phone calls and three months to resolve the error. On top of this, the customer service reps at the billing company are extremely rude and unhelpful. The final straw, however, came a few weeks ago. The two main reasons that my family kept this location as our PCP was due to two people: Jenelle in reception and the caregiver Stephanie Mostone. I called to try to make an appointment for my son at 8:15, 8:35, and 9:10 a.m. Instead of reaching a receptionist, every phone call immediately went to the clinic's answering service. I tried calling the main desk of this huge clinic, and was told by the hapless young man working there that he could do nothing to help. I called their corporate office, only to be told that my only option was to leave a message for their "customer complaint" department. Finally, a day later, the new, and frankly, quite incompetent, office manager, Tony, called to say that many of their staff had quit, including Jenelle and Stephanie. When asked how long their staffing difficulties would last, he told me that they were just now advertising for new candidates, and they should be trained in a month or so. Yes, you read that right. Ultimately, this is a case study in the failure of corporate medicine to treat Americans. I am lucky to have good insurance, but through them, my family and I have truly spent tens of thousands of dollars at this clinic. In spite of the enormous profits that Prospect Medical has made (over $1 billion annually), they give nothing but short shrift to the very people they have pledged to help. If you are looking for quality care, avoid any medical facility run by this corporate giant.

Everyone we dealt with was friendly and helpful. Dr removed a tick deeply embedded in my skin.read more

Dr refused to provide treatment for a common condition that you can receive at any urgent careread more

I don't know how to feel about this office. There are some people there who go above and beyond to…read morehelp find appointments and make sure that you can get seen by a doctor, even if you're as annoying of a patient as I am. That being said, I don't know how I feel about how worn out the doctors may be. I love my doctor and I've had him for 13 years. He was a part of the Crozer system Which obviously got shut down very quickly and then he came to Mainline Health. A lot of of us had trouble getting our records back from the company that bankrupted Crozer although it seemed that they maintained some of my records, at least for medications, because someone read them out to me on the phone once and I know they weren't guessing because there were so many. Because I have complicated health problems and cannot always make it in when I want to, I got told that the next appointment that was available with my doctor - because I was a new patient (which is vaguely disconcerting) - was not until 2028. At the time by law, this doctor was supposed to be talking to me every six weeks. I don't see how the bottom can hold in a situation like that, but it was pleasant enough when I went there. I'm hoping that they take a bit off the of the doctors. I don't know if they have quotas or not, but it seems like if you can't get in to see a doctor for two years that that is an administrative problem. That being said like I said earlier, the people that work there I've had nothing but good conversations with and they have been nothing but patient with me and I'm just kind of waiting to see how it plays out. Their portal is probably the most frustrating thing I have ever dealt with besides trying to get through a human being from a customer service prospective or getting a pinky on the fourth fret when you have 13-year-old girl hands and are learning to play guitar. I haven't been to anybody but my primary care physician yet but I do have to see a few specialist and get an MRI so this review is subject to change based on those experiences.

No stars! Urgent care posts hours 9am to 9pm. We were turned away at 8:20pm because 4 people were…read morealready waiting. My husband cut his hand badly and needed Help urgently. They basically threw two packets of gauze at him ("here's some gauze") without even pointing him to the nearest emergency ward.

Got in quickly, staff was wonderful and provider took good care of me. Just arrived from out of…read morestate and was in a bad way. Provider was very compassionate and understanding.

Don't waste your time here. They just take your money if you're paying out of pocket or just bill…read moreyour INS I went in a week ago because of an allergic reaction. I saw Doctor McCormick which ask me if this ever happened before yes I replied, Mr McCormick barely peek at my arms that were fill with hives. I was prescribed oral steroid which was supposed to help clear up my hives and he told me to call back in 3 days if it didn't. My issue is I called after it didn't clear up with the 3 days someone from that staff took my message and 2 days later I have to call back because the doctor didn't call. When I call this morning I the guy that answered the phone told me that I would have to come back in I said ok that's fine. Do I have to pay again!! Yes he said but I'll work with you are you serious!!! How about you have the doctor call me. So I'm waiting to see how long it will take this time. I WISH I COULD HAVE NO STARS DO NOT WASTE YOUR TIME OR MONEY HERE JUST GO TO THE ER. I would not go back here ever!!!