I call Penn Medicines "doctor finder" line. referred from site to site about 75 minutes total…read morehold time. Only to learned I needed a referral. If I had a referral, I would not have had to cold call that Penn Medicine site. Penn medicine that does not bode well for the level of care

My first visit here…read more There's a parking garage that is free however you may have to drive around a little bit until you find a spot atmosphere: bright & a little noisy Service: great! they had workers all throughout the building and signs that could guide you to where you had to go and that was very helpful . Practice: the practice I went to get service was very quick and I was in and out in no time I hope you enjoy your experience here as much as I did

Excellent patient care from Dr Springer and her PA Miss Corba. They spent valuable time to answer…read morequestions and concerns. Explained options and made me part of the process.

This is a multi-specialty group. My experience is with both the GI practice and the oncology…read morepractice. I was thoroughly impressed with the level of care I received and the extra effort the doctors and nurses made to ensure I understood all the details. Highly recommend.

I give the place two stars because the staff is generally friendly. I see a lot complaints about…read morethe front desk girl but she's always been professional with me. My issue is they only seem to test for Covid. Once that test comes back negative the nurse practitioner tells you some dismissive catch all nonsense and sends you on your way. Last time she did that I ended up having Pneumonia. Place is a glorified Covid rapid test center. If all you need a Covid test and bullshit doctors note for work this is the place for you.

When I feel yechy for more than a day, I seek medical help. I learned my lesson when what I…read morethought was a cold, ended up being pneumonia. Without a doctor in PA -- and one I'm not jumping for joy about in FL -- I pulled up urgent care facilities. Main Line seemed the most reputable. Plus it's close. I was very pleased with care rendered and the personnel I dealt with. The receptionist was polite, the nurse professional, the doctor competent and pleasant. My questions were patiently answered, and I left with a gameplan. The reality is, with a practice based primarily on walk-ins, you'll likely have to wait. Expect it! I told the nurse about my history with pneumonia. (I actually had it twice.) Without question, the x-ray tech came for me and took two images, which were read before I met with the doctor. The facility is hooked up to Epic, which is important. They were able to see my medical history, prescriptions, etc. When I got home I received a link inviting me to sign up for My Chart -- also important for continuity of care. The facility has what you need, decent hours AND there's a big parking lot in the back, which I see is a big deal in Philadelphia.

[468] A few years…read moreago I decided to switch from the location at Del Cty Memorial Hospital to this newly built location. I'm SO happy I did. The new building is refreshing and inviting. Plenty of FREE parking (vs Paid hard to find parking at DCMH). Same doctors which are great to talk to and easy to make an appointment. My calls are returned in a timely manner. The staff is super friendly and all the machines look new. Waiting area is really nice and updated. Looks like they recently added an urgent care area which is a perfect add to this location. It's a bit of a hike but so worth it for the reasons I stated above. I'll definitely be back. I'm glad I switched.

I came here today to get a ultrasound and a tumor I had on my rib cage and The environment was…read morefriendly, there was somebody waiting at the door as I walked up and lead me exactly where I needed to go they got me checked in and gave me all the information for any questions I had on the spot. The building is beautiful inside and the staff was very friendly. Usually hospital environments are a pain in the ass in my opinion but I couldn't have stopped at a better place this is now where I will try to schedule any exams or anything I need in the future.

I called their main number just to ask if they have an Urgent Care office at their facility. I was…read moreon hold for 28 minutes - no one ever picked up ! I would not go there now since there is obviously no way to get in touch with them.

I first went into this clinic on a referral to get a test performed, and was so struck with the…read morequality of care and service that I changed my family's primary physician to the Family Care here. In just a few years, however, Crozer Keystone at Broomall has been transformed to one of the worst caregivers. I have done some background reading on the company and also spoken with a number of employees at this facility, so what I am writing here is not just based on my personal opinion. Things slowly started to change after they were bought out by the for-profit Prospect Medical Holdings, and have steadily gotten worse and worse. First, even though the number of patients increased, the corporate office refused to hire sufficient staff. As a patient, this meant that it became more and more difficult to schedule an appointment. Next, Prospect subcontracted Crozer Keystone's billing to another company. I noticed the difference immediately because there were a number of billing errors they made with our account, and it was extremely difficult to resolve the issues. For example, the subcontracted company coded one of the procedures we received wrong, and we were sent a bill for a few hundred dollars. I literally had to make nearly 30 phone calls and three months to resolve the error. On top of this, the customer service reps at the billing company are extremely rude and unhelpful. The final straw, however, came a few weeks ago. The two main reasons that my family kept this location as our PCP was due to two people: Jenelle in reception and the caregiver Stephanie Mostone. I called to try to make an appointment for my son at 8:15, 8:35, and 9:10 a.m. Instead of reaching a receptionist, every phone call immediately went to the clinic's answering service. I tried calling the main desk of this huge clinic, and was told by the hapless young man working there that he could do nothing to help. I called their corporate office, only to be told that my only option was to leave a message for their "customer complaint" department. Finally, a day later, the new, and frankly, quite incompetent, office manager, Tony, called to say that many of their staff had quit, including Jenelle and Stephanie. When asked how long their staffing difficulties would last, he told me that they were just now advertising for new candidates, and they should be trained in a month or so. Yes, you read that right. Ultimately, this is a case study in the failure of corporate medicine to treat Americans. I am lucky to have good insurance, but through them, my family and I have truly spent tens of thousands of dollars at this clinic. In spite of the enormous profits that Prospect Medical has made (over $1 billion annually), they give nothing but short shrift to the very people they have pledged to help. If you are looking for quality care, avoid any medical facility run by this corporate giant.

Dr refused to provide treatment for a common condition that you can receive at any urgent careread more

Excellent care. After arriving with a bad sore throat, they immediately tested me for respiratory…read morevirus. Thanks to Doctor's care I quickly recovered.

I don't know how to feel about this office. There are some people there who go above and beyond to…read morehelp find appointments and make sure that you can get seen by a doctor, even if you're as annoying of a patient as I am. That being said, I don't know how I feel about how worn out the doctors may be. I love my doctor and I've had him for 13 years. He was a part of the Crozer system Which obviously got shut down very quickly and then he came to Mainline Health. A lot of of us had trouble getting our records back from the company that bankrupted Crozer although it seemed that they maintained some of my records, at least for medications, because someone read them out to me on the phone once and I know they weren't guessing because there were so many. Because I have complicated health problems and cannot always make it in when I want to, I got told that the next appointment that was available with my doctor - because I was a new patient (which is vaguely disconcerting) - was not until 2028. At the time by law, this doctor was supposed to be talking to me every six weeks. I don't see how the bottom can hold in a situation like that, but it was pleasant enough when I went there. I'm hoping that they take a bit off the of the doctors. I don't know if they have quotas or not, but it seems like if you can't get in to see a doctor for two years that that is an administrative problem. That being said like I said earlier, the people that work there I've had nothing but good conversations with and they have been nothing but patient with me and I'm just kind of waiting to see how it plays out. Their portal is probably the most frustrating thing I have ever dealt with besides trying to get through a human being from a customer service prospective or getting a pinky on the fourth fret when you have 13-year-old girl hands and are learning to play guitar. I haven't been to anybody but my primary care physician yet but I do have to see a few specialist and get an MRI so this review is subject to change based on those experiences.

They schedule appointments at 7am and tell you to arrive at 6:30am but the center doesn't open…read moreuntil 5minutes before 7am so don't bother arriving early as you will have to stand outside and wait as the staff walks by you goes inside while trying to ignore the crowd standing and waiting at the door

I had a really good experience at the Express Med. Robert at the front desk and Dr. Boles had me…read morecracking up - which was a good distraction from the huge cut I had in my finger (hence my visit). I didn't want to go to the ER and pay that co-pay so this was a good option for me. They listened to my wants as far as treatment. They were quick and I appreciated their care. Also they have free parking in a lot and it was a clean, well prepared facility. Thank you, Express Med!

Got in quickly, staff was wonderful and provider took good care of me. Just arrived from out of…read morestate and was in a bad way. Provider was very compassionate and understanding.