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    Penn Orthopaedics Valley Forge

    1.0 (1 review)

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    Premier Orthopaedics

    Premier Orthopaedics

    1.0(1 review)
    2.8 mi
    Available by appointment
    Certified professionals

    I wish I read these reviews before going. I will give the one positive... In an emergency they…read moreseem capable but once you have to deal with their office staff you need to run! I had an MRI for my son completed within just a few days of the script. I called to make our follow up appointment... 6 weeks to see Dr. Potteiger. The representative for the office suggested that I drop off the disc so the doctor could review it and we can confirm if an appointment is actually needed. Issue #1-this is a technical age, why do I need to drop off a disc?? It is in my sons record and should have been sent to them. Issue #2 - When I did drive over 30 minutes to drop this off, I was introduced to the day staff. Absolutely unprofessional and incapable of understanding customer service and the importance of finding a resolution!! I was met with deer in headlights b/c I did not have an appointment and she actually said they are unable to confirm they could secure my medical file "they loose things easily"... WOW! She then could only focus on a note in her system that they had called me the day before (which I told her they did) and left a message about scheduling the follow up. In complete frustration for them WASTING MY TIME I asked well then has something changed and there is an appointment sooner then 5+ weeks from now?? Even a coworker behind her advised that maybe she should pull up the schedule. She literally could not do it, literally!! Just sat there looking at me like she had nothing to say, she is there to check people in. Issue #3 - Please tell me why a doctor would order an MRI and not look at the results once received (b/c we all know they get them electronically and my deer in headlights front desk person made that remark "when I have an appointment he can just look it up in my sons record) they do not proactively look at it.. every doctor I go to calls me with results!! If there is an issue you say, we should make a follow up.... NO this office is obviously only about the billables. It is really sad, because we had such a nice experience with Dr. Potteiger yet the staff around him do not reflect that same culture or values. Makes you wonder if this is how the corporate Premier Orthopedics is running their overall business. If not, then you need to make a change to who represents you. Issue #4 - I called the office after this awful interaction and left a message for the doctor to speak with him. It has been a day.. no doctor call BUT get this... at 7 AM EST this morning a women named Donna thought it appropriate to call people to follow up on a message I left about scheduling an appointment!!! Holy lack of communication or just sheer ignorance. Who in their right minds things it is appropriate to call anyone, especially a client, before 8:30 am (even that is early to me).

    From the owner: The physicians at Premier's Wayne location are committed to providing the highest level of patient…read morecare. Our doctors offer a full range of orthopaedic services, including care for conditions of the hip, knee, shoulder and spine, and sports medicine. They are skilled in minimally invasive arthroscopic surgery, fracture care, spine surgery, and joint replacement. Combining compassion with technology, the team strives to meet the needs of each patient with the most recent advancements in the field of orthopaedics.

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    Penn Orthopaedics Valley Forge - orthopedists - Updated June 2026

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