This is a review on my recent purchase from Penrith City Motors and the subsequent customer service I received after my purchase. I have been trying to buy a number of Smart Cars for a promotion that we were running, so I had a strict guidelines to follow in what I wanted... Penrith City Motors Advertised a 2006 Smart Fortwo Sequential Auto..... Ok that didn't cover what I needed, the cars can be no older than 2007 on the date of compliance (this was for finance reasons) so I phone the salesman and he assured me that the date of compliance was indeed Jan 2007, he also confirmed that the Car was a Sequential Automatic. Great.... Now the car was low mileage 65,000 and advertised as good condition, so I asked the salesman to confirm this and he assured me that the car was in-fact in excellent condition with very low ks... The car was in Sydney I live in Hervey Bay shipping cost was going to be $850 so we agreed to have the car shipped to Brisbane for $350 and I would collect it from Brisbane... I collected the car from a waste yard on fisherman's Island ks from anywhere, only to find that it had 1 ltr of fuel, (Smart Cars actually tell you how much fuel they have by the litre). And on closer inspection I found that the car wasn't a Sequential Automatic but a Sequential Manual. (A Sequential Manual means that YOU MUST change the gears yourself without the use of a clutch, Sequential Automatic means that you can drive the car as a full Automatic without having to change gears) The lady that was going to drive this car only has one arm and has So I had bought an Automatic and got a Manual, Ok what else is wrong with the car... The passenger's window did not work.... Both remote mirrors did not work correctly The washers did not work The radio did not work The overall appearance of the car and the feel of the car was best describe as "tired" if it had only done 65,000k then they were 65,000 hard ks..... So I stopped there, Ok they have made a mistake and sold me the wrong car, I'll go home and we'll get this sorted... So I wrote to them explaining that they have Sold me an Automatic and in fact delivered a Manual..... Response.... Absolutely Nothing...... So I wrote again..... Response Absolutely Nothing..... So I wrote a third time, this time however I threatened to go to NSW fair trading.... Response Absolutely Nothing.... Ok Fine.... NSW Fair Trading will sort this out.... Or will they... Spoke to a George Galea Automotive Inspector Motor Vehicle Services Unit Customer Services Division Fair Trading NSW Their response:- yea spoken to Penrith City Motors they say "you knew it was a manual when you bought it......" But I didn't, i bought a Automatic it even says on the Invoice Automatic..... and that is what I bought..... Yea.... they are saying you knew it was a Manual... Best bet is to take them to court, I can't do anything else.... But if I take them to court it's going to cost me a lot of money and a lot of time.... Yea..... that's why dealers get away with it, because people don't bother.... Then what's your job, if not to look out for my rights.... Sorry, I can advise you only... I'll send you a link to NCAT Good day... Well so much for having the law on my side, go to a dealer as they have strict guidelines that they must adhere to.... Bullsh*t.... So I could take them to court ....eventually.... and get my money back...but what about:- Delivery cost... Finance Broker Costs Credit Company Costs Settlement Fee Costs All the time spent on this.... So whatever way it was going to cost me and cost me dear.... So that is why I am warning you not to make the same mistake as I did..... NEVER buy a car from Penrith City Motors over the internet, because you never know what you will get..... read more

I bought my daughter's first car from here, the guys there were very helpful & honest. They sold me a reliable car at the best price I could find in the area. I've since returned and bought my work ute from there, COULDN'T BE HAPPIER. I HIGHLY recommend Penrith City Motors, they deliver on all promises. Thumbs up from me! read more