I have used Tryg for over 8 years for house insurance, without making a single claim. 2 years ago I…read morepurchased an expensive e-bike and called them to ask which plan I should add to ensure I am covered and have complete piece of mind. They told me which plan I needed and I have been paying ever since. Now that my bike was stolen and I made my first ever claim, they have found loopholes to get out of paying anything, even though they specifically told me which plan to cover my bike. How is this any different to a scam? Why tell me what to pay and then say it isn't covered? How can they get away with this? Make sure you have receipts in terms of what you have agreed if you speak via the phone. They conveniently don't record calls or log any details about what you discussed. They just say the person I spoke with no longer works here so we have to reject your claim. SCAMMERS