On Saturday, August 20th our motorcycle broke down (the first time) and we limped it into the…read morenearest parking lot. It just so happened that the Penske Truck Rental owned the parking lot. Though the office was closed, Ricky and Jason were working hard in the back servicing trucks. They were unbelievably caring! Offering us cold gatorade and a cool place to charge our phones. They even started looking for a truck for us in case we couldn't get the motorcycle working again. As the evening progressed and we were losing light, Jason and Ricky hesitated to leave us at closing time and recommended places for us to stay. They both offered to drive us to the hotel, and since it was on Jason's way home, he got us and the contents of the broken motorcycle safely to the hotel. They were quick to allow us to keep the motorcycle there overnight, tucked quietly behind the trees lining the parking lot. The next morning we did get the bike working and didn't actually need to rent a truck, but if we had, I am sure the same genuine caring would have greeted us in the morning.

I had looked at a few rental companies for a pick-up truck rental and found that Enterprise-…read morePlymouth Meeting location was the easiest (by far!) to work with. They were able to clearly understand our needs, provide clear costs without any hidden fees, and made the rental process smooth. I specifically worked with Ashley Daniels, one of the assistant branch managers from start to finish- could not recommend anyone more. She was personable, understanding, clear and thoughtful!! Highly highly recommend!!

Three 1 star reviews in a row. That should tell you something…read more Despite my better judgement, I used U-Haul, and regret it. My son-in-law in Montreal also rented from the U-Haul dealer near his home, and had a similar experience. First, when I booked the van at one location, they did a "bait and switch" and sent to me another location which was far less convenient. Also, becuase there is a mileage charge, the rental ended up costing me more. If you like surprise billings, you will love this company. They take a concept pioneered by the hospital industry to its logical conclusion. And just like hosptials, there is no recourse after the fact. The problem is if you return the vehicle after hours, you have no recourse. I called the owner of this location, who promptly washed his hands of the matter. I escalated to the regional adjuster. The regional adjuster was a reasonable guy, and we got to an equitable resolution. I have two examples of surprise billings: 1. U-Haul has a cell phone check-in process, which does not work. Their failure becomes your problem. If you don't succesfully check your vehicle in by cell phone, you get a $20 charge. 2. I was hit with a cleaning charge, because the van was returned dirty. In the end this did turn out to be the case--my bad. Also, watch your back. For every car rental I pick up, I take extensive photos of the vehicle before I move it in the lot to establish per-existing conditions, such as scratches. My failure for this rental was to that I did not take photos of the inside, both before and after the rental. U-Haul should build a marketing program around a new tag line: "We don't care because we don't have to."

I went here for a U-Haul rental, which was supposed to be contactless. But the lock combination did…read morenot work, so I had to go in the office. There were THREE STAFF PEOPLE IN A TINY ENCLOSED SPACE, NOT ONE WEARING A MASK. On top of that, the manager said, "Oh, you had the lock with the missing number?" So they knew of the problem and did not bother to fix it, then violated protocols and exposed customers to risk.

I have been using the hamilton location penske for years-all of which were a pleasant…read moreexperience-this last time it was important to have a good condition truck rental because of the distance we were traveling-this last time I received a truck that was not safe-when I got the truck home I found it had no break light -no signal light -and front headlights (one was extremely bright and the other you could hardly see)-called hamilton who said they had a newer better truck but they were leaving in 15 mins-there was no way I could get that truck in time-I was told to call penske in pennsauken who told me to bring it in for repairs- (how could i do that for an overnite rental which we needed right away} fix it- all the way to pennsauken?-because of the distance why couldnt i have been hooked up with the better truck in the first place-it was just setting and was not already rented because it was near the end of the day- they could have inspected the truck they gave me at least- pennsauken promised they would compensate for my situation-that did not happen for this repeat good customer

Penske Hamilton was by far the best experience I have ever had renting a truck. The associate Nick…read morewas professional, and very pleasant to deal with. The rates are the best we have found. The truck was clean and ran like a champ. If I ever have a need for a truck again I will be going back. You definitely beat put the competition

After having a very back experience trying to rent a truck from Budget in Somerset, I was so glad I…read morefound Penske at United Rent-all. They rented us an almost new truck that handled beautifully for our drive from NJ to GA at an excellent price. Great service!

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