this was the worst dealer around. The owner didn't give a shit about anybody but himself. He told me a lemon and he knew it was a lemon. I bumped into his ex-wife on the job told her the story how he screwed me. And then he tried to make it right, but the damage was done already.. In some short words, the owner is a scumbag used by French. read more

Have no idea how this place continues to sell cars. They're rude and the dealership couldn't care less about you after you buy or lease a vehicle from them. After I leased my car, they never called to let me know my plates came in, so i called several times and finally found somebody who did their job. I went to straub to get the plates and they said here you go, never offered to put them on the car. Went back today to replace the battery in the remote, service was closed at 2:00, i walked in at 2:04 and the finance person said it's too late. Great customer service. Never apologized or attempted to find somebody. I'll make sure to let everybody know about my horrible experiences. In baseball it's called 0-3. read more

I returned my car and they never turned the plates in to MVC like they said they would. Had I not gotten a Background check done I wouldn't have known that my driving license was scheduled to be suspended 2 weeks later. When I spoke to them, no one even apologized and of course no one wanted to take responsibility for the mess they made. I won't be doing business here ever again. And if I had the option to give 0 stars I would without hesitation! read more

I was looking for a pre-owner car, 1-2 years old, never been in an accident. Their website wasn't updated regularly, but I saw good reviews about "Vito". I drove 50 minutes to the dealership and test drove a car. Vito told me that another 2018 trade-in was becoming available for less, and that they still had the one I test drove. I asked Vito several times to send the carfax for the 2018. He came up with some excuse which should have been the first red flag (told me he couldn't pull it up, would have his friend down the street who works at ford send it to him). Eventually told me he got it from his friend, it all checked out, but for some reason his computer wouldn't let him email it. He confirmed both cars were still available with clean carfax, which he would have in hand when I arrived. So I drove another 50 minutes to Keyport, asked for the carfax, lo and behold the carfax revealed it was in an accident. I told him I wasn't interested in that (which he knew), but I'd look at the other one again. He then walked in a circle, didn't talk to anybody, and came back to tell me that one was no longer available. I spent 2 hours in the car that day because he's dishonest. I felt completely deceived, felt like he represented the "typical car salesman". Not to mention, Vito and the other gentleman that worked there don't wear masks, which wouldn't be an issue if we weren't facing a global pandemic, but we are. I've since purchased an Acadia, but would never go back to that dealership. read more

I usually don't write reviews. Although, In this particular case I had to make an exception! From our initial phone call to being greeted at the door to going through the entire sales process we couldn't have been treated better by Remsen and Steve and everyone else who came in contact with at STRAUB. As a business owner I know how important customer service is. They far exceeded my expectations. To top it all off 10 minutes after the sale was completed was when I found out that I have been dealing with one of the owners throughout the entire process. How often does that happen? By the way I love my truck, it's exactly what I wanted. Sincerely Vaughn Bellocchio Owner The Polishing Pad Auto Body read more

I had been hesitant to roll into another vehicle for a while. I stopped by Straub and Vito took care of me. I wish I had seen him sooner. I love my new Terrain. He worked hard to get me a great deal, made sure all my rebates and incentives were applied and took the time to really fine tune what I was looking for. We looked at a bunch of cars. Overall, anyone looking for a new SUV, I recommend GMC and I recommend getting it from Vito at Straub. read more

Charlie Straub and his team are true professions, highly knowledgable of the GMC vehicles they sell, and punctual. When my wife and I needed to replace our lease-expiring Nissan Murano we visited numerous dealerships for a SUV that would accommodate our growing family which now includes two small children. The good people at Straub never pressured us into a making a decision, making our experience into a new car enjoyable. Don, our salesperson, knew seemingly everything there is to know about our Acadia, particularly its countless safety features. Lastly, with the help of Don and Charlie we knew exactly which vehicle we wanted, which then had to be special ordered. Don and Charlie promised us that our new car would be at the dealership in time for us to replace our expiring Murano, and it was. It is no wonder why Straub has been in business for as many decades as it has. Our experience was flawless. My wife and I will be sure to consider seeing Don and Charlie in 39 months when our Acadia lease is up. read more

This location should not even get a one star, unfortunately you have to click one store. I recently opened up a landscaping business and purchased a truck with a snow plow. My poor customer service experience started after I took the car off the lot. I have probably purchased seven cars in the last 13 years and this was the only vehicle that I drove off the lot that didn't have a full tank of gas. It was a quarter tank filled. I didn't say anything let it just go. Next, I had to go to the dealership lot to drop off the title not realizing that the title was the old title that had the lienholder on it. I had a wedding that weekend and I was told that they would reach out to Acura to get it squared away. All the sudden a couple days later I start getting phone calls and messages asking where is the title. Yes I should've followed up but if you say you're going to do something do it or don't commit to it. The worst part of this whole buying experience was when I picked up the registration to see that it was registered personal not commercial. I have never owned a business before or registered on track through the business but I purchased the snow plow with the truck plus they knew I was using it for my work. This costly mistake has now jeopardized my snow plowing ability as I can not get commercial insurance due to the vehicle not being registered in the business name. The only way to fix this is to re-finance the vehicle and pay all the taxes and fees that I already paid again. Bob the used car sales manager is a joke. Brags about his time with the company and can't even make a recommendation to register a vehicle commercial. Unfortunately the dealer doesn't take ownership the bank doesn't take ownership and now I'm out of work in the winter. Thank you Straub motors for the most terrible customer experience I have ever received. read more

I needed to lease a new Buick Enclave as my old Enclave lease was up. I was using a dealer in Brooklyn that just did not care about its customers. I made a blind call to Dave Rosado and told him what my old lease payment was and I wanted to go into the same car with the same price. Over the phone, he told me I can do it! . I came in the next day and with the great service and help of Peter O'ties, while Dave crunched his numbers to make the payments equal his promise. I cannot tell you how wonderful the experience it was to work with them at Straub. It truly felt like I was dealing with family and that they cared. I love the fact that Dave was straight and honest and gave me the best price with his first breath. That is how it always should be. Ill see you guys in 39 months when my lease is up. read more

Just bought my new 2019 GMC Sierra there, they gave me a much better deal on my trade in than another gmc dealer I had bought my last truck at. They were friendly and helpful and got the truck upfitted with everything I wanted. When I came to pick the truck up I was out side transferring over some tools from my old truck bed and the owner came out and gave me a hand. To me that speaks volumes about their character. read more

I am a long time Subaru customer. I have wanted a truck for several years now and was torn between a Canyon/Colorado or another Subaru (which was the safe choice for me since I have had so many of them). The Subaru dealership experience was shockingly bad for me recently and I started searching hard for a Canyon. I loved the way the Canyon looked compared to the Colorado. I reached out to Straub after I saw online they had a blue Canyon. I instantly fell in love with it as soon as I saw it. This dealership was the easiest and most friendly dealership I ever dealt with. I contacted them yesterday on my lunch break, I arrived around 10 this morning, and was driving home in the Canyon by noon today. I've leased at least six cars and financed others, and I never had as smooth, quick, and stress free of an experience as I had today. I could not recommend this dealership enough. My salesman Bill was fantastic as was the internet salesperson David. I met a few other members of the staff as well as the manager. Everyone was very friendly and it had a family feel to this dealership. I was also very happy with the deal I got. Overall, I could not be any happier with the overall experience. read more

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Clean, friendly, no pushy sales tactics. Very happy, will be back in the future. Thanks Mark

I brought my 2008 Acadia in on Saturday (10/15) for the recall on my hatch that I received several notices for and also had some other work done while I was there. When I picked my car up on Saturday afternoon they said I was all done. I paid and left. I did not use my back hatch from Saturday until just yesterday (10/20) and when I opened the hatch it only opened half way then slammed shut. I tried it again and the same thing. I then opened it by hand and pushed it all the way up so I can put stuff in the back and it slowly closed half way then slammed shut. I did not have this problem before I brought it in for the recall. I called the dealer this morning (10/21) and they said that the parts (struts) were not in stock so they had to order them so needless to say they did not complete the recall. My problem is that they never told me the recall wasn't completed when I picked up my car nor did they say anything that they had to order parts when I scheduled the recall. Now I have to take another day when the parts come in and drop off my car and then go back and pick it up several hours later or the next day. They do not offer a loaner car so I need to get a ride to and from and it isn't convenient to get to from my house. I am so angry and to be honest I can not wait until I do not have to deal with this dealership ever again. This is not the first time I have had trouble with them. read more

HORRIFIC EXPIERENCE! This Black Friday I went to GMC with my mom to look into leasing a car. I was filled with excitement as I had my heart set on getting the 2015 Terrain. The sales man (who shall remain nameless) who we worked with looked un kept and annoyed that myself and my mother were there. After giving him my criteria for the car we took it out for a test drive and by test drive that meant driving 2/10th of a mile down the road and then telling me to turn around. My face was dumb founded as this " TEST DRIVE" lasted no more then 4 mins. It turned out that he took me in a 2016 vehicle after telling him I wanted a '15. He told me they sold out of '15 even though there was a model on the show room floor. After further explaining my reason for the older model plus the "Black Friday" deal they were offering on the '15 model, he told me that it was going to be "VERY VERY expensive" for me.( how is a older model going to be more expensive then a new model and how strange that 2 mins prior you had none but magically now you did have some in stock and they would cost me alot?!?!) How dare you tell me what I can and cannot afford! You don't know how much money I was willing to spend. We weren't even sitting at a desk disusing numbers like a professional sales man would have done. He consistently made us more angry as he clearly didn't want to sell a car or make money. We asked questions and he was annoyed he even had to speak or explain anything. He told us what the payment was for the car and we explained it was a little bit out of our price range but were willing to make some deals as I was very interested in the car. He said and I quote " Well you CANT have it for that much. Oh well take care, BYE". I was outraged at his behavior an tone of voice. It took all of my strength to not cause a scene. My Mom and I were in shock as he let a big sale walk right out the front door. I felt and firmly believe I was discriminated against because I was a woman who wanted a car and was not going to be talked down to. I wasn't going to fight for a company that clearly didn't want me or my money. This one person ruined my entire experience there and made me very happy that I didn't get the car. I'm sure if I had a different person my experience would have been different but I will NEVER recommend anyone to go there. I'm glad I went to Nissan across the street for a very positive experience. I am a happy driver with a beautiful new car from Nissan. read more