I have called for 14 days for information. Left messages for Manager (Marcie) who spoke with me on…read moreApril 2nd, 2026. Called back twice, waited on hold for 20 mins? No one came back to phone. Left two messages with Chad, no call back from Marcie (GM). If you want info or service requested? This place gets zero stars. Value? U-Haul is more expensive out of state for moves, than private movers, but I called for info anyway, yet never a call back. I would not recommend this place to anyone. (Sad, because when Lisa & her husband ran the place last year? It was great.) Poor customer service, poor treatment, POOR EVERYTHING. Stay away.

I have two storage units. Pay them separately each month! One is on auto pay. I paid my second unit…read moretwo days late, but I paid it! I went to my units to put a few winter thing inside. One unit had a lock on it. The guy at the counter said my unit was not paid for, I told him it was. I went home and checked my bank account. Yep, it was paid! I got on the chatline, saved the chat conversation too. The person on chat said they accidentally put my payment on someone else's account, she sent me the receipt showing I paid my bill. I went back down to Uhaul and my unit was unlocked for me. I thought end of story. But, I go another email saying my unit was unpaid. I sent an email back to Lisa the GM saying I paid for my unit to read the emails. I thought, end of story. Then today I get another email saying I now owe n additional 15$ and I have 15 days to get my unit caught up. But How can she miss that I had paid? Her own people sent her that they had messed up. Ignorance! My attorney is next! I have no way to email U haul all of this. This GM is Sioux City is worthless or trying to scam people out of their storage unit items! I have printed the arbitration form. And I will send it along with copies of the chat and her emails! Do not use these units. They used to be amazing, I have been there six years or so. Now it is a scam unit.

Slowest gas pumps ever. Holy crap i could squeeze the oil from the ground faster. I will not be…read moregoing here in the winter

Good selection and prices of you know what things should cost. It is like most Sam's Clubs…read more Great gas prices too.

I don't use a laundromat very often-- maybe a few times a year. Until today I'd used a different…read moreone each time, mostly based on proximity to my house. This one is THE best by far and I won't use another one ever again. Overall: nice, bright, updated, safe, and clean. Amenities: Nice coffee shop attached. An attendant on duty. Machines take cards. Nice waiting area with vending machines and TVs. Clean bathrooms.

This place used to be great but their new manager was found stealing money off of debit and credit…read morecards. If you ever had your laundry done their other used there previous U-haul services go through your bank statement. More that $500 was taken out of my account in small transactions.

Please do yourself a favor and use another company! I believe I have only written 1 other negative…read morereview in my life. You cannot contact the local company and all you can do is communicate with people at an 800 number. These people have no concern for your situation and don't provide any help if anything goes wrong. If the driver shows up at a wrong time, it is on you, not them. Very non-personal, cold, customer service that isn't the least bit concerned with helping you when things go wrong. Avoid at all costs and find another company in the area that provides the same service. After I booked them, I heard there were much better companies to work with that actually care about their customers and are less expensive.

Frederick Hutchinson from PODs lied to me. Door to door was…read morewhat was promised. Now, after multiple calls where I am never called back the investigation that they promised has not been started. The POD is still across the country. They just want me to pay storage fees forever while never delivering the POD. If I want, when they do decide to ship it half way across the country I can get a large truck, hire people. Have the truck loaded. Drive 60 miles. Pay for the rental till I get it all unloaded at my house. Return the truck and drive back home all while paying for extra storage time. The nice thing is though, They offered to charge me only $2400 instead of the $2600 to move it from LA to IA. I told them to shove the savings. PODS lied. They do not offer the service they promise and then will insult you with a 10% off coupon by way of apology. I think that instead a lawsuit for all extra costs incurred will work better.

***BEWARE*** Hired MMS on Feb 27, 2023 for a move and paid a…read more$300 deposit the same day. They were to arrive on March 5 at 11am. At 1240 I sent a text that they were over 1.5 hours late with no contact At 2:11 I asked for a refund as we still had not contact and wouldn't need them any longer There were several attempts at calling as well, at approx 3pm I received a call from them that there was a problem with their last move and "the police had his phone" and he promised to refund 3/5 4:40pm asked why I hadn't seen the refund yet 3/6 9:30 PM asked why I hadn't seen the refund yet 3/7 They replied that they were in North Dakota and would refund that afternoon 3/8 requested the refund again Yesterday asked again and still no refund, and no communication. July 3, 2023 still no response and no refund. Just stole money and no regard for their customers.

7/6/19...TOTAL WORK TIME: 1 HOUR 15 MINUTES= $240. Movers were 9 minutes late, took a "smoke break…read more(6 minutes)" less than an hour after they arrived, they left 30 minutes early & I still paid full price AND tipped them $20!!! I did NOT EXPECT TO STILL BE DEALING WITH THIS A WEEK LATER!! My main problem is with the owner, he is uncooperative and unprofessional. Movers damaged my furniture and I caught them when they did it... I CALLED THEM DOWN, ALSO! Ken (owner) told me he would send a form to fill out, he did not. He insulted me and told me, "they said your furniture was not in all that great of shape in the first place". 7/12/19 4:14 pm I have been calling over a 5 day span (4 TIMES RECORDED) and waiting for an insurance claim form. Today I called and said I was upset with this situation. 7/12/19 4:43 pm Ken (owner, Manager, president, whoever) called and yelled at me for 8 minutes and 30 seconds, about leaving this review. He said his lawyer was pissed and I would be getting paperwork about defaming him. He was also making excuses for the movers being in 100 plus temperatures that day. According to Accu Weather, the high was 84 that day. He said he would call me tomorrow morning (7/13/19) "when he cools down", that he had been mad since he read my review. Mobile phone was on speaker phone and I do have a witness. 7/13/19. 11:34 am I HAD TO CALL AND LEAVE KEN A MESSAGE BECAUSE, AS USUAL, NO CALL FROM HIM. He did call (11:42am 7/13/2019)and tell me he was sending the insurance claim form. 7/13/19 12:42 PM recieved instructions on how to proceed with 1st step. INSURANCE CLAIM IS THE 6TH STEP, so I may be dealing with this for another 2 months. I Sent photos of furniture and building damage, as requested.