I have been going to Andover Hearing Center for over 3 years. Wendy is Wonderful. She always…read moremakes me feel good. There is no problem she can't handle. I would recommend her in a heartbeat. The office staff is also great, which is not always the case in all doctors offices. I have never had any kind of problem getting an appointment, and Wendy is always on time. Thank you.

Wendy did a tremendous job helping my father with his hearing aids. She also setup a system that…read morebroadcasts his tv audio directly to his hearing aids. It works great. He loves the system and not having to read close caption anymore. I highly recommend her. Thank you Wendy!

Wasn't informed covid tests cost $700 before receiving one here. This office will overbill you…read more They accidently told me on the phone they were going to charge my insurance twice for a new patient visit.

This office has changed I don't think it's the doctor's I think it could be their call center. My…read moredoctor's are very caring but the office staff doesn't try and get messages through to them. I have been very sick left messages and texted them through the pma patient portal it shows they reviewed my messages but never called me back.

I only came here because my usual urgent care place closed early that day and this was the closest…read moreurgent care location that accepted my insurance. I spent an hour here total, most of that time in the waiting room. I just walked in so perhaps if I had booked online I could have spent less time there. If you have the time, try booking ahead. Completing the online check-in process as a new patient was easy enough but it was a little annoying to have to submit driver's license and insurance card photos after the receptionist scanned both cards. Being able to view the waitlist online was nice. The medical staff were decent enough. Overall coming here addressed the issue I needed addressed, but I would rather go to my regular urgent care place.

called ahead to see if they could help with girlfriends anxiety problems, they said yes. paid $185…read morein up front fees just to get into the building. they said they don't handle her problems, and forced her to hop in an ambulance to an insane asylum that she didn't request. when she said she didn't want to they said they'd forcefully take her, and have her in holding for 72 hours if she didn't comply. Labeled her as section 12, then did extensive medical checks after, and said there was 0 reason for her to be there. Now we have huge bills to pay, 0 actual help, and a traumatic experience which cause even more anxiety.

Ok hospital, but CRAZY with collection calls! They started harassing the very next day after an ER…read morevisit and expected payment OVER THE PHONE!!!! I got more obnoxious collection calls just three weeks after I received my bill. The ridiculous part was that they already had my payment and the check already cleared, but they were still going to harass me because THEIR stupid accounting system didn't yet credit my account! Medical service was good, but their billing and collection practices are unbelievably obnoxious.

Dr. Jocelyn Duffy is a gem, I wish more doctors were like her. She actually listens to her…read morepatients, takes the time to be thorough in her appointments, and has no problem sending patients to specialists for follow-ups if she believes they're warranted (no, not a hypochondriac. Another doctor dismissed my skin concerns for *years* --um, bad genes, super-fair complexion, and nice desert upbringing where I had repeated severe sunburns-- I'm relieved to be taken seriously). Also, I've been seen the same day when I've had severe illnesses.

They are a machine. Doctors run from patient to patient…read more Support functions are unprofessional and disjointed. I've been requesting a copy of my patient records be sent to another doctor for three weeks. I filled out their forms, followed their directions and nothing. I come to find out they OUTSOURCED this to another company MRO who said to me today "oh we only do some functions, why don;t you have your other doctor (outside of NEMG) make the request". Like I said, a machine that runs with no one following the details.

I went for an armpit laser treatment and found the overall experience to be unsatisfactory for…read moreseveral reasons: Lack of Consultation: I was surprised to find that there was no consultation provided prior to the laser treatment. Prior knowledge of the cost: puts you as a patient in an uncomfortable situation. Misleading Information: Being told if it was ok to get the treatment right before going on a Caribean vacation. I was given treatment anyway to learn afterward that Exposure to the sun's UV rays causes pigment changes to the skin that may not be treatable. It is not recommended for 2 months after treatment. I expected a higher level of professionalism and attention to patient care from a reputed medical center. My experience has left me feeling frustrated and concerned about the standards of your services.

ExpressCare is expensive if you're not a Pentucket patient. If not already a patient, they will…read moretreat and charge you as a new patient even if you're truly there for express care. Was charged $300+ for a couple pokes, questions about my medical history, and to be told to ride out my cold symptoms. Their customer service and billing department is also terrible.

If I could give zero stars to MinuteClinic I would. I took my toddler to the MinuteClinic because…read morehe had recent onset flu-like symptoms and I didn't want to wait at a real urgent care or ED. The NP at the MinuteClinic told me my kid didn't need a flu test, but after my insistence (I am a physician myself and was sure he had the flu), the NP finally gave in. The flu test was indeed positive for the influenza B strain and it was early enough in my son's course for him to benefit from Tamiflu. They took my insurance and had me pay my copay. Everything seemed okay, right? 3 weeks later I get a bill of $170 despite my insurance, including an incorrect double charge for the rapid flu test. I figure, not a problem, I will call billing and get this straightened out. Here is where MinuteClinic needs to be investigated by the media and legislators, because it is impossible to reach a human being on their only customer service line at 1-866-389-2727. I waited 2 hours, only to be hung up. The next day, I call again, and immediately the transfer to billing goes straight to voicemail (!). I leave a message and was never called back. I try again the next week and the same thing happens. I can't for the life of me reach a human being despite asking for billing, customer service, supervisor, etc etc. Worst still is two months later, I get a third-party collections notice for this bill. It too has the same number for me to call to resolve the bill 1-866-389-2727. I still can't reach a human being to this day. I can only gather that this is done intentionally so that when patients receive a collections bill and cannot reach any human to resolve legitimate issues with the bill, we then are forced to pay the bill in full so as not to hurt our credit scores. Even trying to pay the bill took 1 hour of waiting on the phone. This is a disgrace and should be illegal. Never again will I go to or recommend any of my patients to go to MinuteClinic for the convenience. You will pay for it later in the sheer frustration of being unable to resolve a legitimate billing issue with a real human being and taken to collections anyway.

since i have Aetna insurance I went check wound in my thumb and NP look at it and just told me that…read moreyou have to go to primary doctor and i have received $139.oo bill just to tell me you have to go to primary doctor

During my stay in the emergency dept nurses constantly spoke negatively of other patients on the…read moreother side of my curtain. After tests, the doctor said I could have anything to eat or drink and somebody would be in. I asked for water several times and was told I could have someone I went upstairs to be admitted four hours later I got water. The morning nurse was rude and physically took me out of the bathroom while I was coughing up. Phlegm was very angry again asked for water or something to eat and was refused. After the nastiness, I signed myself out, went down to the vending machines to eat and then drove myself home. I did report this to the hospital and was told I would be sent a form. However, the woman at this department was also pretty negative. The phone never came. I would definitely not recommend

I have found the employees here to always be helpful and pleasant. They seem to actually like their…read morejobs! My care here has been remarkable. The lab is fast and the receptionists want to make your visit a good one.

This place gave. Me my life back the woman man aids and OT & PT on first shift made it possible to…read moresee the light at the end of the tunnel even when I was down and depressed and wanted to give up they would come talk to me and made me realize their are still good people. I can't say enough good things about this place. Thanks to Dara, Judy,Ashley,Tianna,Edd, Kaitlin,Cindy,shirley,Chris,Gertrude, Winnie,Fikiri,Romeo,Josheph,Shannon,Veronica Snider,Maria,Shirley,Maria,Stephanie,Stella and dor anyone wlse on UNIT C3 I THANK YOU FROM THE BOTROM OF MY HEART!!!

Most of the staff were EXTREAMLY nice. There were a few that hate comeing to work and it shows…read more But all in all a very caring and thoughtful staff.