I like coming to this branch because there is hardly ever any line for you to have to wait for…read more They usually have about 3 or so tellers to service their customers. In addition they have two drive up windows to expedite service. The branch is always very clean and everyone is very nice and helpful. During these days obviously a mask is required for service. Oh by the way they also have two ATM Machines inside the building as well.

I would give them no stars if I could. Walked in and there was no one waiting. It took them 5…read moreminutes to even acknowledge me and then I was told they would be right with me. 2 tellers couldn't even stop what they were doing to conduct my business. Epic fail. I really miss the Wells Fargo in downtown Fairfield. Everyone there was friendly and efficient.

The staff are always friendly and helpful whether you use the drive thru ATM or go inside. Getting…read morecurrency from other countries is easy and takes less than a week to come in (if they have to order it). This is my go-to location because it's quick, friendly, and efficient.

The most friendly and helpful customer service! Always greeted with a smile and eager to help.read more

So far so good. I'm giving it up to Mutual Security Credit Union. Had to make a change and have…read moreleft Bank of America and so made the decision I'm giving it up to Mutual Security Credit Union. This organization, situated in Fairfield County, as I am, was a good place to start. Two visits in 24 hours to the branch have been very satisfying in terms of service. They even remembered me! Seriously that's a big deal! I immediately saved $144 per year getting rid of my Bank of America checking account and working with this organization. I only wait for a piece of plastic to arrive ( minor inconvenience) so I can start to resume my normal life with only one Financial institution in place. They've been pleasant to deal with and actually remembered me from day one today to day two! That in itself is remarkable in this day and age where corporate and banker greed is starting to take over our society! Peace out!

This bank location has really poor customer service, stay away I certainly did…read more I called on 6.23.17 and from the initial representative to the banker who did not even introduce himself or great me with a simple hello but instead he stated he would need to take a message and pass it on to another department. When I asked if I should call at a different time or another number he replied no he would just need to have someone call back,? I instead hung up on him.

I stopped at Bankwell bank this morning on my way up north and my experience was amazing. First of…read moreall I walked in and the man behind the counter was so energetic and so pleasant, I've never had a banking experience quite like that. He introduced me to another gentleman in the office and was very very patient and kind. He just seemed like he was happy about life and it put me a really good mood! I live about 20 minutes south from this particular branch but I will go out of my way to come here instead of going somewhere closer because of how friendly they were. If you want your day brightens a little bit go to this bank!

I can't say enough good about these people. Bert is AWESOME- hand walked me through a bunch of…read morethings and is so prompt and thorough. Knowledgeable in such an amazing way. True customer service that is not available in many places any more. I left an agency I was with for 15 years because it seemed like I was a hassle for them to deal with but when they wanted money they were my friend. When I needed them they pushed me off. You won't regret it!!!!!!!!!!!!

Speak with Bruce. Excellent insruance agent...reasonable quotes and very quick turnaround...great…read moreservice.

I called to see if I can lower my husband insurance bill , and I told was completely satisfied with…read morethe help she provided , not only was she knowledgeable,polite and courteous she lowered our bill from progressive more than 50% !!! Extremely grateful that she saved us money , she emailed everything to me and i ended the called with a happy smile and saving money

I've been dealing with this office for a few years. They're usually good, being that I don't really…read morecall or ask for much, but if I could give them 0 stars right now I would. I have 6 different policies with this office. I called them to add a new homeowner's policy back in August. I got a quote which we spoke about for 2 days strait and adjusted limits and so on and I gave the rep on the phone a credit card to process the premium for 6 months. I explained that there is no escrow for the insurance and that I would be paying out of pocket. Everything was accepted and he emailed me the quote from underwriting. I called regarding a different matter a couple of days ago and then asked about paying the upcoming payment for my homeowner's policy only to find out that they never processed the premium payment and that the policy was not started. She originally said the bank didn't send the payment, I said there was no escrow and that I personally gave a card to use. I do not check my statements because I have a ton of transactions on them but I spoke to the rep at that office a few times over a two-day period and he said that everything was taken care of. The owner of the office couldn't do anything except tell me that she "understands how I feel" and when I pushed for a resolution she said she would contact underwriting and the answer is that there is nothing that they can do. I don't blame underwriting. I blame the incompetency out of this office. Not only am I without insurance for the past 6 months, and that this will definitely cause an issue for me in the future, but her office never started a policy that they would've also made a commission on. This is absolutely unacceptable!