The people that work here have a heart! I do care about you and go out of their way to provide…read moreawesome customer service! Thank you guys and Merry Christmas!

Great little check cashing/Western Union business tucked inside the Laundry Room laundromat. Rick,…read morethe owner is always cheerful, quick witted and goes out of his way to help his customers, most of whom he knows by first name.Full service - he also accepts utility bill payments, wires, money orders and even sells cheap airline tickets, ice cream bars, frozen candy bars and other stuff. Free parking.

Local bank centers have good people. Online support is a nightmare since they merged with Sterling…read moreBank in June 2023. Their website and phone support are horrible. Long wait times on hold, and no one in customer service knows anything about their "new" platform. They ask a million questions for security purposes, and then transfer you, and then you will get asked the same million questions and then transferred, and round and round it goes with them repeating your question, but not answering it. Customer "Support" blames Customer "Service".... BRUTAL

I mostly use the Black Rock Tpke branch and there is not one negative thing that I can say. The…read morecustomer service is outstanding, the Manager, Eric is and has always been a great help to me in many situations where I needed it. He's become a friend...I've been dealing with him when he was working at the Post Road branch, and will continue to do so.

I've been a customer of this branch for at least 9 years and couldn't be happier! Friendly staff,…read moreconvenient drive thru and drive-up ATM. Just wish that their drive-up window had extended hours for at least one week night.

This place smells so bad and the staff doesn't have any concern about personal hygiene let me tell…read moreyou my nostrils were dead after going into that place.

The Main Street branch in Torrington is a terrible neighbor. Living closely beside this branch…read moreare three homes for the disabled and sick. After multiple requests for this bank to stop having their snow removal contractors show up at 4 am they obviously don't care about their neighbors. This morning at 4:30 am on Sunday no less, there they were once again causing our sick residents to wake. There wasn't even anything for these nit wits to plow. The ground and sidewalks were dry but they were scraping the pavement for over an hour. USB does not care about its community. i wish I could give them no stars. We will start calling the president and branch managers at 4 am if this continues. Let's see how they like to be woken up during that time.

This branch is fantastic! Customer service goes above and beyond. Ask for Jen if you need special…read morehelp with any accounts. She's a gem.

The staff is always so kind no matter a phone call or entering the branch…read more I barely ever have issues except for an on going issue where our biz account has a note giving a specific request for each deposit but they never do it. I have to call every couple of months for them to go back & do it. They apologize, say they always have new ppl so that's why it doesn't get done. I've kinda just accepted it. It's not the worse thing to happen all though it is a pain to deal with. All in all my experience has been great over the years.

Working with John and his team is a complete pleasure. They are so responsive, so helpful and they…read moredo all the work in finding not only the best price but the best coverage plan for you. A local family business we would recommend them without reservation to any friends and family!

This is just an ATM location. It shares some parking with the business right next door. There are…read moreonly about half a dozen spots to park. The ATM is brand new and is clean. It is outdoors so keep that in mind during bad weather.

Hi, I'm a frontline worker, RN, at the top NYC hospital to…read morebe affected by the COVID pandemic. Bank of America received an extra $20 Billion in bailout funds, but won't increase my credit limit at all. Because I was ill in January and missed one payment they wouldn't increase my credit line, even by $100! I made all other payments on time and have almost no debt, certainly less than the average American. This is their thanks to frontline workers. Because of Bank of America I can't apply to buy a house! I'm being told to incur more debt by opening a loan I don't need to increase my credit line because BOA won't increase my credit line. Should I feel bad that I fell ill for putting my life on the line to save people and missed one payment? BOA you're what's wrong with our capitalist society!

This is now M&T Bank…read more Transition - for me things went fairly smoothly except they sent preprinted deposit slips that don't work. The Associate mentioned to me that I was not alone as none worked for anyone. Rumors - I have heard from others horrible testimony. Problems with debit cards and account numbers but don't know specifics