This bank, especially Kristin Grow, are horrid. I had an account FIVE YEARS ago. I was lax with…read moregetting my direct deposit switched over and the account dipped minimally negative due to their monthly fee. Kristin immediately closed the account and permanently banned me from ever banking with Fidelity. Zero second chances with this bank. I just recently applied as I'd love to bank locally thinking five years passed, they certainly would have moved passed this. Nope. Kristin immediately closed the account. She is the nastiest person I have ever had to deal with. I've emailed higher ups, but they do not respond as they don't care how people are treated. I have never experienced anything like this in my life. I have come to the conclusion that Kristin is doing me a favor. Stay away from this bank.

highly disappointed with this bank! opened an acct to have a…read morebank locally, i went slightly below $100 and just happened to took at the "paper" statement which I did not know that they were bilking me $3 per month and saw that the so called bank stole approx $60 from me in $7 plus $3 fees monthly !!!!! I closed the account and took pittance that I had left out! do not bank there OR BE VERY AWARE OF FINE PRINT!

I've done my banking at PNC Bank and I haven't had any problems. The people work at the bank are…read moregreat.

I've been with NET Credit Union since I was 19 yrs old . They are the best, hands down.read more

I love the staff at the Scranton Branch , they are very welcoming and helpful . I always feel like…read moreI'm more than just a number here . Last week I stopped at the Olyphant branch and I couldn't believe the difference , it's a totally free time culture , the staff was very rude and unfriendly. I guess I will make sure I do my business with the Scranton office

Well. The quality of the customer service team with PNC isn't good. I visited for a checkup and…read morethat was complete. But the team didn't follow up with me about a loan request and the phone call was very poor with the bank representative

Excellent location in the mall and right off of the entrance by wild wings. Big open office with…read morevery friendly staff. We were helped as soon as we walked in and greeted by an account representative. Would highly recommend this bank at this location for any of your banking needs!

I've been a member Of Peoples Security Bank and trust for a while. I use their MAC machine on…read moreMeadow Ave to get cash. It seems like this machine is either broke or out of cash. I used it on Sunday morning Aug 24, 2025 and it wasn't"t working. I went to use it again today / Tuesday and it is still not working. It don't seem like Peoples Security care about this machine since it seem always has a problem. They want us to bank with them, but for those of us that rely on this machines they don't seem to care to ensure it works. Either fix it quickly or replace it and ensure there'd always money in it. I was hoping when Mr DeNaples got on the board after the merger things would be better. Don"t seem like it.

made purchases on amazon and everytime i did they would lock my account suspecting fraud? Spend too…read moremuch money they flag it for fraud with no warning and your account is locked? Is it illegal to spend money now? Since when is it a bank's duty to tell you what you can and cannot spend? Never go with this bank. Horrible. The one teller is very helpful the rest were absolutely terrible.

They cancelled my account after 7 years. Why you may ask? I wrote to small checks to friends of…read moremine who had helped me. Over 11K in that branch and 2 checks total 50.00 caused them to close my account. WTF I was incensed, that they would do this to a customer. My advice Stay Away. I will be calling their corporate office to express my anger.

Poor service, constant processing errors that take days/weeks and multiple phone calls/emails to…read morecorrect, and complete lack of accountability, ownership and follow-up. Do not be fooled by their local "Best Bank Awards" because their employees vote for the bank. If you want frustration, bank at Fidelity. If you want seamless processing and superior service, bank elsewhere.

So much for being involved in the community I guess you need to have an account with Wells Fargo…read morejust to bring them $1 bills I had $1,500 in $1 bills and these people would not take them even though there's a shortage and yes I don't have an account but Jesus you can't take the $1 bills from me?! You're worthless!