i had a problem with zelle got took for 40 dollars person never showed to do the job i call to then…read moresee if i could cancel the transaction but they could do it so i was frustrated at loosing the money not at the bank said maybe i should find another bank since you guys seem to not care .... hang up with them... then i get paid day later direct deposit....well they decide to close my account and not inform me of it and mail me a check on a thursday mail it friday.... not i have no money till i recieve the check and the explanation is in the note with the check great service just do what you want with my money and screw me over with my direct deposit 20 plus years now my whole family is going to find another bank been the family bank for over 60 years i guess when you expand from one bank to multi you just dont care about your costumers no more NEVER USE WATERSTONE.... oh yeah the bank app said disbursement for investments like huh what...

Easily accessible and easy to do business with and, finally, a location near my home!…read moreThe exterior of the bank is nicely landscaped and looks lovely during the summer months. Inside, it's typical banker decor......LOTS of rich, warm wood. Free coffee and cookies, if you're interested, and always a friendly, helpful face. 23/2014

Friendly staff and low or no fees on things other banks will charge you for. I am happy to bank at…read morea small local bank chain again as i had been with a corporation for a while. Appreciate the quick, handy, friendly service!

I am in town for the funeral of a family member. On a Saturday morning I walk in wearing my suit…read moreand ask to exchange two twenty dollar bills for four tens. Simple request and the lobby is empty. I am not a ruffian well spoken and looking much more professional than he is in short sleeve wrinkled polo. The casher asks me if I am a member and I say no I am in town for a funeral down the street and need to make change to pay the musicians. ($30 for three songs seems like decent thing to do.) He tells me that since I am not a member he won't help me. Remember the place is empty except for him and another teller sitting down. If you have any choice in your banking options walk across the street to the Johnson bank. Their teller was pleasant, professionally dressed and was able to help me even with out the story.

Great place to bank, especially if you want to support a local business. The mortgage rates are the…read morebest I've found.

So, I would say that customers should be looked after, meaning that the bank looks out for them,…read morebut when the customer who has the money in the account tells a POA to withdraw a certain amount it should not be a problem if you ask the customer who has the money if it's OK, then what is the problem? Just talk to to the person who banks with you !!!!!!!! I feel like the bank let us all down, the person with the bank account, and us the POA, because the teller was paranoid and jumped to conclusions!! Thanks for letting all frustrated and bewildered from your actions!!!!!!! Carla, and the twins, we give you zero stars so now there's nothing left to give your bank!!!!!!

This is the best bank around! Rick and his staff are absolutely fabulous very accommodating. Also…read morebest rates on CD around... can't be beat. Thanks Rick!

They helped me this everything I needed in a time manageable way . He employees are nice and they…read morelisten to what you say so there's no mix up

I've had two accounts here for probably 12 years. They are my own accounts, not joint family ones…read moreso it's usually a total of only between $2k-$8k held here any given month. I used to enjoy the small-town feel and friendliness, but lately it's been awful. For many transactions, I seem to receive a teller that is either rude, or unknowledgable. With a simple deposit I'm left to wait, then asked silly questions like "actually your occupation's not on file, can you update your account" etc. There is a girl there, young, straight blond hair that is just so unfriendly, that I've decided to part ways with the bank. Every year my young son receives a birthday check from my best friend. It's usually around $20, she (is a police officer) and likes to teach him about checks and banking, even though he's too young to have enough cash to even open a child's account. I think it's a sweet gesture. He enjoys going there, normally they are aware I'm a long-standing customer and I co-endorse the check with him so he can get the cash. No one has ever questioned it or told me it could be a problem, ever. Not when he was 6, 7, 8.. But this last time, this girl acted confused and put out, asked another teller for help on how to handle it (because my son doesn't have an account in his name and the check was made out to him) and told me "just so you know, our accounting won't like this." Well, too bad sweetheart and congrats, you just lost a customer. Thanks for making my little boy lose excitement about getting a check. When he is old enough and ready to start banking, thanks to this girl, it certainly won't be with Citizens. Go elsewhere with your money, where they are friendlier, and more professional. Even though there is no drive-up and it's less convenient, I'm switching to Chase down the street.