Very, very upset over a town we lived in for over 20 years. So we opened a high yield money market…read moreaccount as their interest rate was decent. Let me frame this with we are HUGE supporters of local industry/companies to give them, not only support? But loyalty. Unfortunately this company doesn't believe in that instead it's deception! When they changed the interest rate from 4 apy to 3 range they called us!!!! But when he put it at .5 nothing!!! Di not trust thus organization

I moved my accounts there about the People's/M&T merger. The key is the attitude of location…read moremanager, Barbara Tucker, that is perpetuated through the entire staff. I haven't had a single issue with anyone or anything since becoming a client. Everyone is friendly, courteous and so, so helpful. I would recommend the bank to anyone looking for a similar experience. It's true of every NSB location I've been in. I swear folks know my name that I've never seen before. You can't do better!

Every time I go inside I'm on line for 10-20 minutes. It's aggravating not enough tellersread more

This bank is in a convenient and great location. It is easily accessible and there is plenty of…read moreparking.

This bank location has really poor customer service, stay away I certainly did…read more I called on 6.23.17 and from the initial representative to the banker who did not even introduce himself or great me with a simple hello but instead he stated he would need to take a message and pass it on to another department. When I asked if I should call at a different time or another number he replied no he would just need to have someone call back,? I instead hung up on him.

I stopped at Bankwell bank this morning on my way up north and my experience was amazing. First of…read moreall I walked in and the man behind the counter was so energetic and so pleasant, I've never had a banking experience quite like that. He introduced me to another gentleman in the office and was very very patient and kind. He just seemed like he was happy about life and it put me a really good mood! I live about 20 minutes south from this particular branch but I will go out of my way to come here instead of going somewhere closer because of how friendly they were. If you want your day brightens a little bit go to this bank!

Can't make this up, I've never had a bad experience at this branch or the other one in Westport in…read moreover 25 years of being a customer. I've opened accounts with each of my three kids, set up business accounts as well. Everyone is always friendly, accommodating, helpful and respectful. I think as organizations go these folks must be doing something right. Consistently high levels of customer service and again, always pleasant! I highly recommend doing business at this branch and with this bank.

Dealt with Ramon Pons the branch manager for a home equity loan. This isn't my first rodeo in doing…read morerefinance with my homes, by far he was the easiest and most trust worthy I have done business with. He went above and beyond and kept me informed every step of the way, a seem less transaction. I have been a customer for over 20 years, keep up the good work!

The staff is always so kind no matter a phone call or entering the branch…read more I barely ever have issues except for an on going issue where our biz account has a note giving a specific request for each deposit but they never do it. I have to call every couple of months for them to go back & do it. They apologize, say they always have new ppl so that's why it doesn't get done. I've kinda just accepted it. It's not the worse thing to happen all though it is a pain to deal with. All in all my experience has been great over the years.