Tried using NBT's online portal to submit documents for business account setup to no avail; even…read moreafter spending a couple hours trying to resolve the issue online and with customer service. Changed browsers, no vpn, no blockers, still nothing. Gave up and went to another bank that is more reliable.

Great bank. This location has friendly helpful staff even when you go in 5 minutes before closing…read moreon a friday. Inside looks like an office rather than a bank however they do full retail banking and teller services. No ATM at this location but still recommended.

Great helpful staff, very friendly, very fun!read more

Great bank with old-fashioned customer service. Real phone numbers that connect to real people…read morewithout the big-bank runaround. Great in-person service without an appointment. And, the people are always there to help; in fact last week the branch manager came out to help me. They also offer free checking and savings, with no minimum, and the interest rates on interest-bearing accounts are about equal to or better than other banks. Another plus is that they do a lot of things for the local community. This is the bank I recommend to others in the area looking for a banking relationship.

I've had three banks and this one by far has the best policies. I love that with my checking…read moreaccount getting direct deposit, they rebate up to $15 in ATM fees a month. The staff has always been exceptionally friendly with me, and I've never had a single issue with them financially (which is saying a lot given my experiences at other small town banks). I definitely prefer using a more local bank to a National one, and RBT is a good one for sure. Interest rates are fair, if not generous, and they require no minimum balance for most of their account types. If you're just a simple human looking for simple banking like I was then RBT is definitely the way to go.

I don't like banks. In fact, I've given up using banks. I have nothing but harsh words for 'too…read morebig to fail,' bailouts, fees, rules, and frozen impersonal robots who parrot what they've been told to say. I switched to a credit union some years ago, and will never go back to banks. I actually *enjoy* going to this place. I know the tellers and staf by name. WHen I walk in the door, they know me by name and have my account up without asking for a "number." From the beginning, they worked with me to build my credit: a small secured loan, a small credit card, a debit card, etc. Issues of name changes, marital status changes, address changes, were all handled smoothly and without a wrinkle. These people SMILE at their customers. I have seen them work through lunch when necessary (GASP! Food on the desk!) and I have seen customer walk in with their dogs (OH HORROR!). This is a laid-back, yet professional, human, well-operated financial institution. They have made my first ever experience with a Credit Union a sheer delight.

Dealing with a local credit union is great until you move away and don't live there any longer. If…read moreyou like the convenience of online banking, digital communications and ease of transfers and use, this is not the bank for you. I can no longer pay my CC online due to switching companies within the credit union. Ok, so what are my options? I've contacted you several times online and received no response but you have no problem marking me late. So, a phone call to them gets a response of well, the only way to to send us a check and we will make the payment for you. WHAT?? I just went back in time and wouldn't know even where my checkbook is never mind a postage stamp. Get with the times CCFCU or you will be out of business. Your clientele is dying everyday and you are not setup to deal with the growing generations. Not too mention you are pretty rude on the phone when questioned about your antiquated policies.

Extraordinary personalized customer service at the Keene branch of this credit union. CD rates…read moreconsistently outperform those of local banks. Would like them to add more safe deposit boxes and improve the image quality of the paper receipts from their ATMs

My husband and I have been members for over 10 years. The staff has been very informative, pleasant…read moreand efficient. If we have questions they get answered. I would definitely recommend them to others.

I'm closing my account in greenfield Massachusetts. The management doesn't think your worthy enough…read morewhen your account is low in funds

Went to set up an account, presenting my driver's license and social security cards as ID. Because…read moreI had an account with this bank closed probably 15 years ago, they insisted they had to set up the account in that old last name - the name of a man I divorced because he physically abused me and threatened to kill me. I left the bank feeling extremely violated and returned to work fighting back tears as all those old memories flooded back in.

I have been in the branch near hannafords three times. each time I have greeted and or helped by a…read morelovely young woman occupying the spot neatest to the door. unfortunately there are no name tags because she helped activate my debit card today. She was personable, professional and efficient. next time I'm in I'll ask her name and drop the manager a note. He has a really good crew.

I love being a customer of the Bratt Bank. The bank employees excel at in-person customer service…read more And the bank makes a strong point of emphasizing supporting local businesses by offering increased earnings on your checking interest rate if you shop at local businesses and buy with your Bratt card. However their impersonal services, like online banking, needs a serious 21st century upgrade. Resetting your password online and getting approved to make transactions via the Bratt Bank app are not streamlined. It's a clunky process.

Amazing hometown bank, so glad I picked them over Lake Sunapee Bank, which I heard was bought by a…read morebig not local bank...

From the owner: Savings,Checking,Safe Deposit Boxes,Mortgages,CD'S, Banking Services, Residential Services, ATM'S…read moreExpress Banking, 24 Hour Drive Up ATM - Serving Vermont and New Hampshire. Loan Products & Services;Apply for A Loan by Phone;Lender;Member Fdic;Your Hometown Bank

We've used VSECU for a few different loans now, and the process has NEVER gone smoothly. We know it…read morecan be done differently, because we have used other lenders many times over the years. Our current attempt to buy a house (our 5th, though this is the first through VSECU) has been looooong exercise in frustration. Communication is poor, and often comes with attitude. We won't be using them again.

From the owner: At EastRise, we believe that banking should be a source of personal strength and peace of mind…read more Here, it's about people, relationships, and using finance to empower our members. Because everyone deserves a stronger and more sustainable financial future. Because EastRise is committed to doing better and creating better experiences for our members, both in banking and in life. That commitment is what makes all the difference.

Stopped in at this People's Bank location yesterday to grab some money from the ATM. This bank…read moreitself is conveniently located off Canal Street near Price Chopper and a few other stores. The biggest critique I have is that the drive-thru ATM is located behind one of their teller windows so be prepared to wait for a whole if you just need to get some cash out.

We've had multiple accounts at Chittenden and then People's for years, but they recently instituted…read morea $25 monthly service charge and a $7,500.00 minimum cash balance. We are closing our accounts and moving to another bank in town.