It looks my my experience at DCU was quite different from other Yelpers, but the man who helped me…read moreyesterday was extremely helpful: I have an account with a credit union in Washington DC, and I kept my account after leaving my job on Capitol Hill since it was an automatic membership forever. I use that checking account for small bills and transfer $$ in when needed from my other checking account. In a hurry to pay a bill that was NOT small, I used that account and it did not clear. Yikes. At 10:30AM on New Year's Eve day I raced into DCU with cash so I could make a deposit since they are in the "shared network" of credit unions (which I don't understand, but it's awesome). This bank is HUGE (as is the parking lot out front) and while there were a lot of people, there was no line. I wish I asked his name, but he was late 20's/30's, dark brown hair with a beard (my receipt says Operator No 6619). I explained my problem and said I needed to make a deposit, and the other problem was that the account number on my checks isn't exactly the "member account number". WTH? He clicked around for a few minutes and solved my problem for me (I felt so stupid) and did the transaction for me. I am so grateful since the day started off with a $30 bank fee from my bank for the stupid mistake. There are only a few banks in this small network available to me, but DCU was close AND had parking. If I have another crisis, this is where I am headed!

Used to be great. Now they're nuts. If I transfer money from another bank to DCU, they put a hold…read moreon it of several days. Why on earth they think that other banks won't honor their transfers... I'm sure they just wanna keep the quote on my money. Anyway, pulling my accounts from here

I went to use this ATM drive-through because it was raining and it is someone does not charge a…read morefee. I withdrew $200 received 20s I needed two $200 bills had to get out in the rain went inside. Ask the teller if I could exchange for $200 billsand she said you have to have an account in order to exchange for $100 bills. I asked if she was serious. I stopped into manager's office and asked her the same question. She said oh yes, you have to have an account. I'm saying to myself bull you know what I would not deal with this bank I used to have an account there this place is terrible not consume a friendly no customer service no smile. I don't know the woman at the teller. She had a butt haircut on top of everything else she wasn't even like worth looking at totally disgusting. I would not bank here rude all the negatives stay away.

Great branch, friendly staff, in & out banking, honest and great CD rates. Never had a line, you…read moreare helped immediately . will be keeping our accounts here for a long time!

I have to say, banking at the center has become very frustrating. For one, the drive up ATM has…read morebeen closed for a while. Which makes stopping there on the go much more difficult. When you have to go inside, there is always a huge line to speak to a teller. While the tellers are very sweet, it can take upwards of 20 mins to get to them. It is also very hard to get an appt to meet with a banker. You have to plan several weeks in advance.

Reopen ATM on South St near Brandeis. Closing this convenient ATM is an insult to long term regular…read morecustomers.

Business Banking on Moody St is great. Sometimes I call the Business Customer Information Center…read morefor quick business needs. Today I spoke with Dustin in the CIC department. All was accomplished easy and friendly, as if i was in the bank. Buy that guy a large Iced Dunk's!

I don't recommend using this bank unless you want to be screamed at by an old man saying that you…read morecan't park in the parking lot, even though it's for the customers. Im not sure what kind of bank does this, definitely not one that wants customers but if you don't want to be berated trying to go into a bank then avoid this place like the plague.

Well.. again, I really hate giving low reviews, but people need to know what they're getting into…read more 1) Actual location. I think they're in the midst of renovation, so once the final product is out for delivery, I'll update this review. Until then, this place is sketchballs. It's basically a trailer. Literally. There's a ramp that goes up to this steel box. I'm not sure how comfortable I'll ever be leaving a deposit with this particular branch - I can already picture some guy coming to this place in the dark of the night with one of those fire torches and easily melting a hole into the place. Yupp. Not leaving my money here. 2) Citizens service in general, for me at least, has been really bad. I only use them because my family used them and I've always found it hard for me to close a bank account. Note, they do have an ATM here, which is great when you just need some quick cash or need to make a small deposit (small, because it'll probably be stolen) without wanting to have any human interaction whatsoever. They also have a very small and limited parking space in the back, but I would deter you from going if you have trouble parking or aren't the best driver - it's like playing bumper cars out there.

Would give a zero star review if I could. Cash was…read moredeposited into a closed account in my name by mistake. The teller told me it was on credit only hold and couldn't give me my money back. She called the corporate office and said it could take anywhere from a few minutes to a few hours to unlock the account I told her I had to get to work and asked her to call me when it had cleared. She agreed. I got a call 10 minutes later when I got to work telling me that the account has been unlocked and I was all set. I drove back to the bank, a different teller said that he couldn't pull out the funds and called the corporate office again and spoke with three different departments. At the conclusion, I was told there was nothing He could do. I spoke with the assistant branch manager and asked if she could approve the funds withdrawn since it was my money deposited with cash and there was no question about the validity. She told me that only the branch manager could do that and he wasn't there. I asked when he would be in and she said "maybe tomorrow but he's been calling in sick a lot lately She then said that since it was a closed account they have to issue a check in it could take up to 15 business days. Absolutely the worst customer service I could ever experience. They are basically holding my $2200 ransom and everyone seems to point the finger at someone else. They used to be such a good bank, not anymore. WORST BANK EVER. STAY AWAY FROM CITIZENS BANK!!!!!!

Staff asking many questions even though I gave them two Id(s), they were still harassing me, and…read moreinformed me that was a new law. Even though I only wanted to deposit a check ! It was horrible experience at this branch !

My wife and I went to have her added to one of our many accounts and was refused service due to her…read morehaving only a passport. We've done business for many years and we are purchasing a home I guess I will bring business elsewhere. The person that assisted us his name started with an M and is Brazilian we felt mistreated as his conversation with us was about US immigration laws and was trying to give us guidance and advice about immigration and immigration proceedings , last time I checked Santander is a bank not a Lawyers office which I have easy and plenty of them

Bank of America on moody street in Waltham area has a poor teller with initial name "M". She…read moredoesn't have a good attitude for customer service. We went there to get our money, clean bills for international money changing, that we ordered 2 weeks before, but she gave us torn bills and refused to check the vault for our special order. Only when we protested did she angrily have the manager check the vault. We got our money but I'm still angry about the whole experience. I don't like the way the teller explain with anger face and the manager's refusal to explain the situation. She "M" even didn't say sorry. What kind of bank is this!. Horrible customer service. #march122018

There's nothing bad you could really say about a bank, right. Wrong! There was only one teller…read moreopen, and she was basically chatting with her friend for about 15 minutes before she even bothered to help the three people waiting in line. It's just rude.

Thought about opening an account here, but I enjoy a bank that wants me as customer…read more Had to flat out ask the lady if she wanted to help me open a bank account at this bank because it seemed like she just wanted me gone. No thanks. I'm a Bank of America customer now. BOA gives you water, and shakes your hand. :D

Awesome bank to deal with where everyone is treated like a family and knows ur name and know what…read morethey are doing , good luck having the same experience at the bigger banks where they just milk u like a cow.

It's the people that make the experience. I usually have amazing service from Citizens and have…read moredone business at several branches and with several departments. Occasionally you get an employee that is less efficient and that's frustrating, but overall they are nice. Size wise- avoid the small country side like locations (say... Concord) as they are not so efficient and don't really understand the urgency and then do be old school regarding customer experience (customers make the effort, branch staff's time is too important to show any flexibility or willingness to 'work' with a customer).

Citizen makes promises to lure new customers but does not pay off , their customer service is…read morehorrible never less than a 40 minute wait for an agent.