Dear store owner,.. first time in your store today. I was very impressed and excited to find something for my new home. Sales representative expressed the items were discontinued, but only sold as a set. She was going to show me some items in a catalog and when I came downstairs felt brushed off. Very unprofessional. read more

I have been coming here for a close a decade. Was so excited to come look at pillows today. Prices are high but so is rent here. What was not high, customer service. I apologize that I did not show up in my car but on bikes. You could not judge my status for your sale. Was treated super rude and hawked on. read more

Awesome experience! We had bought a great porthole mirror several years ago so when it was time to pick a new dining table when our cottage renovation was complete we went back - today our table arrived and it is beautiful!! Thank you Robin your patience! read more

Bought entire house full of furniture for our beach house. Cortney patiently spent the time required to help us furnish this new house. Nicest showroom at the shore......by far. Any issues were completely addressed to our satisfaction. Cortney went over and above to help us during this entire selection process. Delivery staff was prompt, courteous and completely inspected each piece during delivery. Looking forward to adding the pictures and accesories to our house...with Cortney's help. read more

I would give 0 stars if possible. Like another review on here, I was told a much sooner time for delivery. I was told 6-8 weeks and it took 14 weeks! That's 4 months!!! For furniture! Suddenly when I called and lost it with them (after 2 previous civil calls) it supposedly showed up. I have no proof but I believe it was there the whole time but they simply dropped the ball. I will never go back and I've warned everyone in my condo association not to go there. I recently went to Bethany Resorts Furniture and they were wonderful! They're smart enough to know how to get repeat customers. Now I have a pillow that has a split/broken zipper after just 3 months. I don't ever want to contact these people again so I will just skip and contact the BBB. read more

Awful, and I would give 0 stars if possible. The owner is extremley rude, they are WAY overpriced and the delivery took much longer than what I was told. I wouldn't shop there again and have heard the same from several others. read more

I recently purchased sofa, loveseat and couple of tables. While the sales rep warned us sofa will take 10-12 weeks for completion, it took 14 weeks. Sofa and loveseat combined was over $4,000. It's not cheap furniture. When the sofa was delivered, the back cushion was over stuffed so it did not match loveseat esthetics or comfort. Having cushion over stuffed affected the comfort level of the sofa significantly. I called the store and sale rep warned me that if they can not find someone local to fix this issue, they have to send it back to factory and that would take up to several weeks. The sofa should have come defect less in my opinion, second -- mistakes can happen to anyone, it's how you rectify the situation that keeps customers coming back. The woman I spoke to was not interested in fixing this problem for us immediately. You mean to tell me there isn't a local upholstery shop they can send the cushions for immediate fix?? She upset me when she said she may have to send the cushions back to the factory for several week repair time. THAT IS UNACCEPTABLE CUSTOMER SERVICE. Not to mention, one of our side table was damaged and had to wait extra couple of weeks. They never called me, I found out the table arrived after I called. We spent close to $6,000 in purchasing furniture. I really didn't think it was too much to ask to have cushion corrected on sofa that should have had matching cushions to begin with. I will not shop at Perfect Furnishing at Bethany Beach, DE. I will be embarrassed to send my friends. There will be no recommendation on my end. Long story short, I did not feel my problem was taken seriously enough to take immediate measures to correct the issue. I would have expected more from mid to upper range furniture store. read more