"Mr. Brian " has all the smoke. Don't go to him if you want a quiet session. He hooked me up. I didn't want to talk at all and he kept me talking and rolling. I hate that they're only getting these stars. They deserve better. He cared about everything. Inside was chill and laid back. He's my guy. Straight luv. Thank you, "Mr Brian ". Every two weeks. He made me comfortable that he didn't chop up my cuticles. Even wanted to fix my damaged nail. read more

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have been a loyal customer of this shop for over 20 years. I have always valued the relationship I had with Kim and her husband, and I have consistently enjoyed our conversations over the years. Unfortunately, my recent experience has forced me to take my business elsewhere. I had an appointment for 5:00 PM on July 17. I arrived on time, but I was not seen until 5:35 PM. While Kim was in the middle of my service, she stopped to attend to six other clients for eyebrow services. I was instructed to move to a pedicure station before my manicure was finished. This made it impossible to properly match my nail and toe colors, as I had to choose a color before my nails were completed. I was at the salon from 5:00 PM until 8:20 PM due to these interruptions and inefficiencies. When I realized the colors did not match, I called the next day to request a color change for my toes. Despite being there the previous night and spending over $150 (including tip), the shop refused to accommodate me without charging an additional $30. I am deeply disappointed. I expected that a 20-year relationship would warrant better customer service and respect for my time. Instead, it became clear that the business prioritizes money over long-term customer loyalty. When I expressed my frustration, there was no attempt at a resolution or even a professional conversation--just a cold "thank you" from Kim. I will not be returning, and I cannot recommend this salon to others. When a business stops respecting its most loyal patrons, it is time to move on. Sincerely, Ni read more

No waste your time setting an appointment. They going to take every walk in before you . Appointment is to just make you feel like you have some security in the time frame. Wrong!! Then ask for pedicure to be #107 matte that for them to ignore the matte part . Mind you my appointment was pushed 30 minutes behind and one of my services had to get cancelled. Then my tint appointment another 15 minutes late. read more

Well I believe this is a place where you have to know your nail-tech or otherwise you could get a shoddy job. I would recommend Victor, who transitioned me from acrylic to gel on my own nails and now I have 10 perfect nails all at the same time which are my own nails! No more acrylic damaging my nail bed. I will admit this salon is not for everybody because they are not the friendliest but they are also not the most expensive around either so I guess you have to weigh it out. I had my nails done before I had knee replacement surgery on May 7, It is now June 27 and they are still in tact even though they have grown out immensely. So like I said, you really gotta weigh it out for yourself. Do I need super friendly or a decent, somewhat less expensive job that will last if I need it to read more

Perfect Nails - Nail Salons Near Me - Dover, Delaware

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I was lied to by Jennifer who said she was booked for two weeks. When in actuality she wasn't because I had my friend book her and Jennifer confirmed the appointment. Why would she do that. ? I have no idea bc I have been nothing but pleasant and respectful to to her ! However I can't same the same for her! She was hardly ever welcoming. She had a bad attitude when I tried to explain to her that I wear hearing aides when she seemed upset bc I couldn't hear her tell me to go wash my hands. Or maybe because she "expect" bigger tips! I give tips based on how u treat me! I always left her a tip when she didn't even deserve it. I will never go back there! Jen is a liar and has no customer etiquette! read more

This was a really unpleasant experience. I came in and said I wanted gel. The tech apparently asked me if I wanted a manicure with my gel. I have never been asked this- who gets a gel without the manicure? I didn't hear him properly, and I confirmed I wanted a gel- I did not know I was telling him I didn't want a manicure. When he started painting my nails without cleaning up my cuticles, I politely asked him if he would clean up my cuticles. He was very rude, and said "I asked you that!" He repeated that twice and acted super irritated. I told him I must have misunderstood him. When I mentioned I probably didn't hear him, he calmed down a bit- but seriously- his attitude was terrible. It wasn't like he had done much on my nails- he only had started a base coat. As I was getting my nails done, another tech kept poking him. I have no idea why she was doing this. It didn't seem like he liked it, as he sat stone-faced, and I was concerned she'd make him mess up. When I went back to get a second service done, the esthetician started arguing with another person- again, no idea what they were saying. No goodbye, thank you, or have a nice day when I left. The guy wanted his money and walked away. I always tip well, something that I now regret because it wasn't deserved. The next day, looking at my nails, I noticed they were uneven and messy- which I didn't immediately notice. The people in this salon are rude and disrespectful. I am from out of town and was visiting my parents for Christmas- my search for a good nail salon will continue when I come to Dover. Avoid at all costs. read more

charged over $160 for a gel manicure & pedicure french tips, $7 extra for 2 small charms that didn't last even 2 days after as it's just put on top of the nail... store is called perfect nails but the quality of the nails are always garbage especially for the price, they do not shape the nails. vibe will make you think they'll do a amazing job but instead just up charge for the smallest stuff just for nails to come out bad. read more

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I made an appointment for a basic mani and pedi for during my workday lunch break. My 11:15 a.m. appointment was confirmed by the salon via email and two texts. But, then I waited 45 minutes until they were ready for me. In the meantime, no one even acknowledged the delay. It was my first time here so I don't know if this wait is common. I didn't have time to stay and I won't likely be back. read more

So they took me either about 10 minutes. The lady burned me and cut my finger about three times with the dremmel! At one point it hurt lie heck and I yanked my finger away. She then proceeded to tell me it was my fault for pulling my hand away. Well should I have just left it there? I showed her the cut and she proceeded to mutter under her breath. It was just an awful experience.,, I could go in but why bother? Never again. read more

By far the best my girlfriend has ever been to, I know cause she keeps reminding me that we need to go back, but I keep reminding her that it's over 1000 miles away! ha ha. Definitely going back the next time we're there on holidays. everybody was so kind while I waited and had a great sense of humour really warm environment and everyone was very professional too. I guess sometimes you just stumble upon these gems randomly on your travels. Anyway, we like to leave positive feedback, if we have a negative experience we simply don't go back or say anything, I guess kind of the opposite of the norm. We live in the world of give credit where and/or when it's due. read more

I decided to pop in for a quick visit while I was out of town and I will never make that mistake again. The staff was very polite but lacking basic skills. I asked for a simple coffin cut nail and my technician was not able to completely that task. Luckily enough I have a friend back home that was able to fix it but I still had to go to my event with these horrible nails. read more

Perfect Nails - Horrific nails - Nail Salons Near Me - Dover, Delaware

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My daughter and I have gotten eyebrow and lip waxes before (at other places) and NEVER has this happened. Our day consisted of hair appointments, waxes, shopping and dinner. I rarely get to see my college student and she does not live in Delaware . I suggested Perfect Nails because the shop I normally go to had a long wait and we were trying to get down to the outlets ASAP. I was happy to see a familiar face when I got there. I hadn't realized that she had switched spots and I think she's a cool lady so I won't post her name. However I won't be going back to her or this salon. My daughters face looked horrible. How do you go for a day of pampering and come out looking this way? They also didn't take debit/credit so if you were paying cash you were forced to use their ATM in the back or leave your cellphone while you go to your own bank or WaWa. Never Ever Again. read more

Perfect Nails - Too rough, pulled the skin right off her face - Nail Salons Near Me - Dover, Delaware

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Went in for a full set with coffin shaped nails. Not sure the nail tech knew what coffin looked like cause they came out square. They were also waaaaaaay to thick and sloppy looking. I plan on going elsewhere to get them fixed tomorrow. read more

Perfect Nails - Asked for coffin - Nail Salons Near Me - Dover, Delaware

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Had to wait 40 minutes for someone to be able to do my nails. When someone was available their name was ugly guy. He would never tell me his real name. He refused to do pink and white on my nails as I requested because he said it was too expensive and said acrylic with gel was the way to go and would save me money. I asked for a green accent line on two nails for St Patrick's day and the line does not match with the white of the nail. He cut me three times and was very rough. Maybe he should stick to feet. It was a terrible job and I will never go there again. Don't understand when a customer asks for pink and white why they would argue about doing it. Isn't the customer suppose to get what they are willing to pay for?? read more

Perfect Nails - Nail Salons Near Me - Dover, Delaware

Literally LOVE this place and have been coming here for a year Kim is amazing and of course is my fav when it comes to claws....You want Lupita if it's paws read more

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I don't post reviews often unless it is deserved. I am highly disappointed in my experience here. My sister made an appointment the day before for 9am. It was to celebrate my birthday, so I was really excited about going. She made the appointment for 3 people (my mom, sister, and me) to get our toes done. They told us it was no problem to get us in. When we arrived, there were so many people in there. I was shocked at the lack of social distancing. However, that's not the issue. They immediately took my mom back and made my sister and I sit and wait. There were empty seats next to my mom that we could have at least waited in. They never even acknowledged my sister and I. They allowed people to walk in and go ahead of us (despite having an appointment!) and completely ignored us. Half way through waiting, a woman began coughing terribly. I was extremely uncomfortable considering were in a pandemic. They did nothing about this and continued to work. Before my sister and I decided to get up and leave, we witnessed a centipede crawling over the curtains. This really put the icing on the cake for us. By this time, they still have NOT asked if we had an appointment or what we were here for. They even took people who came in AFTER us!! Like I said, I don't like posting reviews, but this place was extremely disrespectful towards customers who they don't take "regularly" despite allowing walk-ins. Even over those who made an appointment. read more

Haven't gotten my nails done in 9 years and left with crusty fingers smh full of glue smh so upset! its My birthday and I thought let me treat myself. I'm so disappointe. I just want to cry read more

Perfect Nails - Nail Salons Near Me - Dover, Delaware

I got my nails done and the next day because the polish was cheap it all chipped off when I left for vacation not the first time this has happened either. I tipped well that day an called with PROF my nails were messed up an he said "I got you no worries when you get back" I come back finally and when I asked they pushed me to the side as if my money did not matter Bc the job was already done as if they were so busy an he didn't know what I was talking about. I'm good to them I am a loyal customer I'm very disappointe. read more

They are under new management and totally redid the inside. It is beautiful. All the chairs work, nice lights, TV's, usb in chair. They get busy on Saturday so be prepared to wait or call ahead. read more

I get my Lashes done by Stacy here faithfully! She is wonderful. Very professional and does a fabulous job. I always leave feeling beautiful. Prices are extremely reasonable. I recommend this Salon to anyone. Nails and Pedicures always done beautifully as well . read more

I had my nails painted this morning I washed my hands and realized that my nail polish had all come off I went back to the nail salon and they told me it was my fault and refused to repaint my nails read more

This is my go to salon when I can't go anywhere else. It gets way too packed the waits are always long and not to mention the quality is up and down.... I recommend booking an appointment EARLY in the morning when there's nobody there. The prices are fair and worth it. I just suggest booking an appointment early and on a week day because of wait times. You i would recommend Kim the owner and Jenny they sit next to each other in my opinion these are the BEST two nails techs there. read more

i have been going to this salon for almost 6 years. it used to be wonderful . i always made apointmenst with kim or her niece jen. however for the past couple months i have been going to kim . im not sure what changed with her , her customer service has become worse . i cant remember any appointments i have had with her that i was able to walk right in and straight to the chair. for the past couple months i have been wiaiting over and hour to two hours just for a gel fill. 2 appointments ago i informed her that i have been waiting 2 hours and she had the nerve to tell me she only take people who have time for her. i kept my mouth shut bacause at this point i was just irritated but this has been an on going thing with her. today i had an apt with her at 4:45 pm she calls me 25 minutes before my apt saying that the lady before me wants long nails with designs and asking if i can come in at 6pm . i told her i cant do that and she hangs up on me. i call her back and asked her why did she hang up and she accused me of doing it. at this point im just tired of all this so i asked her why is it that your asking me to come in a 6 when i made a 4:45 apt instead of informing the client in your chair that you have another cl scheduled for a 4:45pm. all she said was "im sorry honey". so then i asked her can i come in the next day same time she said no im busy . so thats when i got upset and expressed to her how is it fair to cancel my apt to then not accommodate for me any other day . the only words again that comes out her mouth is " im sorry honey" . i told her no you dont seem sorry in fact you seem to be doing this on purpose and i explain to her every apt i have with her she always makes me wait for up to 2 hours and thats not right to be overlapping apts. again she has nothing to say . i have been putting up with this for so long i even asked her is this how she treats her customers and she had the nerve to say that everytime i wait she apologizes and i still argue with her .i informed her that is a lie that i never express myself to her and she then asks me again if i can come in a 6pm. i told her i cant and she says "okay honey "and hangs up on me. im pretty much convinced she has her favorites and has been doing this on purpose. the only reason i say this is because she still talks to me about stuff i told her years ago. so she knows my name and knows the times i come in. she has very good memory. i only get one color on my nail everytime , which she even said herself. "that i never switch it up" i never get designs so its not like i was a difficult client. i just simply refuse to support her business when she is providing service like this. not shaming her skills when it comes to doing nails but her customer service is horrible. looking back at this, this is most likely what she wanted . read more

I went to get a powder gel full set on a Sunday, it was extremely packed man . However, I went to see Jennifer and she was very attentive and did a really good job. The only thing negative that I can say is I wish they used all fresh tools . The sanitary anxiety I get when I don't see new tools is annoying . read more

Perfect Nails - My nails - Nail Salons Near Me - Dover, Delaware

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I would give zero stars if that were an option. The salon doesn't close until 5, I walk in at 415 wanting to get a mani pedi and they told me they were closed. If you want to leave by 5, then change the time you close to 4. read more

So me and my girlfriend's went there and they turned they nose up and basically put us out ..I really felt some kinda way like my money wasn't good enough I really felt like I wasn't good enough..so rude.. read more

Walked in and it was fairly busy, they had plenty of employees around and a few glanced my way. Waited for over 5 minutes at the counter and nobody even bothered to greet me or tell me that there might be a wait. Walked out and don't plan on going back. read more

I want to say worst acrylic I have ever had but I will suffice with bad because I have never tried polished acrylics, only French Tips prior to this experience and probably only French Tips following this experience. The worst part of this was that I had a feeling in my gut that this was not going to be the best experience but still I stayed. I guess you can say this was my fault. Why this could have been much better: The Conversation - I have no idea what was going on while I was there but I do know that my manicurist did not speak a word to me other than "what color" which he said twice. The Technique - I had clipped my nails before I went in just to make sure that they wouldn't cut them because I have had that experience before. Once hte nails were glued on, he clipped them and started to shape them. He filed without care and cut me four times underneath my nails (even though I flinched everytime, I guess he didn't care). He used so much acrylic that there were still gobs under half my nails after he had finished them, not good for someone like me that messes with everything! The Paint - I picked the wrong color, totally my fault. I picked a colored glitter and it looked horrible. When the first nail was painted, I knew it was going to look bad and asked if I could get a base coat and have the glitter over it. He said no, that he would use three coats. I figured three coats would be okay if they were cured and completely dry. He did not cure them and they looked extremely tacky and they were not smooth. I waited inside with my hands near the fan until he told me I could leave. I got in my car and by the time I started my car, four nails were messed up. I went in again to have them fixed. 20 minutes later I left and they were still not dry. An hour later, the polish was STILL wet. I scraped it off and was able to remove all of the polish because it was that thick and globby. I guess you get what you pay for but I would rather spend $5 more and not be bleeding when I leave. read more

This is one of my favorite places to go to here in Dover! Even if it's a little busy, I've never had to wait more than 10 mins. I usually get shellack done, a pedicure and my eyebrows waxed. They're very friendly here and I like that! read more

Horrible will never return to this business! Waited 1 hour before being called back. Another customer walked in about half hour after I did and was seated right away. Same pedicure requested. I approached to ask when i was going to be called back and one of the men joked (the situation certainly was NOT funny to me) another one hour. WTF. The lady never engaged in any conversation as the other lady next to me. (the one they allowed to skip me) She grabbed me very roughly and tossed my leg like she was upset or something. By the way, the other lady was seated about 15 minutes or so before me and we finished at the same time. My pedicure was totally rushed! (Never again for $35.00 you will never get another dime from me and I would never patronize your business again. Anyone reading this review please spend your money where it would be appreciated and where you are treated with respect! Business owners have to realize it is us people who keep them in business. If no one shows up then you are out of business! read more

I went into Perfect Nails today looking to get my nails done, the young lady I went to first only does acrylic, so I asked could she point me in the direction of someone who's good to do my hard gel and she and the lady who sits next to her told me to go to table one, she's good. I go to table 1 and ask for an appointment because they recommended she was the best after me explaining that I like someone who is meticulous when it comes to my hands and feet. Needless to say she was very unprofessional! When I asked for an appointment her response was anybody can do it. I told her I didn't want anyone doing my nails from previous bad experiences and I prefer to stick to one person doing my services. She refused services to me stating how if I'm too picky she's not doing them. I couldn't believe the audacity of her giving me attitude and her response when I'm paying my money to have something done correctly. I just politely said thank you and walked out. I would never recommend this establishment. I give one star to this business only for the young black female who was very professional and helpful. read more

Since Perfect Nails is under new management now, I'd have to say this is the best nail place in Dover area. They're the only place that know how to do nails on point!!!!!! Nail place is super clean and very cute! Definitely recommend! read more

i have been going to this salon for almost 6 years. it used to be wonderful . i always made apointmenst with kim or her niece jen. however for the past couple months i have been going to kim . im not sure what changed with her , her customer service has become worse . i cant remember any appointments i have had with her that i was able to walk right in and straight to the chair. for the past couple months i have been wiaiting over and hour to two hours just for a gel fill. 2 appointments ago i informed her that i have been waiting 2 hours and she had the nerve to tell me she only take people who have time for her. i kept my mouth shut bacause at this point i was just irritated but this has been an on going thing with her. today i had an apt with her at 4:45 pm she calls me 25 minutes before my apt saying that the lady before me wants long nails with designs and asking if i can come in at 6pm . i told her i cant do that and she hangs up on me. i call her back and asked her why did she hang up and she accused me of doing it. at this point im just tired of all this so i asked her why is it that your asking me to come in a 6 when i made a 4:45 apt instead of informing the client in your chair that you have another cl scheduled for a 4:45pm. all she said was "im sorry honey". so then i asked her can i come in the next day same time she said no im busy . so thats when i got upset and expressed to her how is it fair to cancel my apt to then not accommodate for me any other day . the only words again that comes out her mouth is " im sorry honey" . i told her no you dont seem sorry in fact you seem to be doing this on purpose and i explain to her every apt i have with her she always makes me wait for up to 2 hours and thats not right to be overlapping apts. again she has nothing to say . i have been putting up with this for so long i even asked her is this how she treats her customers and she had the nerve to say that everytime i wait she apologizes and i still argue with her .i informed her that is a lie that i never express myself to her and she then asks me again if i can come in a 6pm. i told her i cant and she says "okay honey "and hangs up on me. im pretty much convinced she has her favorites and has been doing this on purpose. the only reason i say this is because she still talks to me about stuff i told her years ago. so she knows my name and knows the times i come in. she has very good memory. i only get one color on my nail everytime , which she even said herself. "that i never switch it up" i never get designs so its not like i was a difficult client. i just simply refuse to support her business when she is providing service like this. not shaming her skills when it comes to doing nails but her customer service is horrible. looking back at this, this is most likely what she wanted . read more

Never going back.. I went here twice, the first time was great the guy who did my pedicure was awesome! The second time another guy did it and it was the worst pedicure ever. Not only did it hurt but he cut the sides of my nail way to short and I got TWO ingrown toenails which ended up getting infected. I went back to get my money back but all they did was dig one of the ingrowns out. Save your money and go somewhere else. read more

Called to see if they had any appointments because with the whole covid thing, i know that a lot of places are by appointment only so i called just to make sure. They said they could take me at 11. Got there a couple minutes early. Went in and sanitized and then wrote on this paper. They asked us to write on one when anyone came in just to agree that we don't have covid symptoms etc. Time is passing by and it's already 11:15 and i totally understand it by being behind because these places just have recently opened back up and people have gone months without getting their feet, hands, eyebrows or whatever else done. I've been waiting for 40 minutes now. A women walks in with her child and says she has an appointment at 11:30 and they take her right in. Meanwhile i've been waiting for almost 40 minutes. I finally got to go back after waiting for a nice 45 minutes. I showed the lady doing my nails what i wanted and i told her i wanted a full set of acrylics and for the nails to be different colors. I had a reference photo too. She made a big deal about me wanting that and was like complaining about it. I felt kinda embarrassed because i just wanted what i wanted and she was loud about it. She was super rough with my nails and it hurt so bad to the point where i wanted to cry because it stung. She was like "well your nails are flimsy". I knew this because i work with dogs and sometimes they get chipped and messed up and gross. She rushed through my whole nail appointment. Then a lady came in for a pedi. Everything has slowed down now and they took her back immediately. Then as she was walking to the seat, the women doing my nails pretty sure her name was Jen and the other girls was Sandy. They started to make fun of the women and whisper and laugh as she walked by. After she rushed through my nails which only took a good 30 minutes to do. she told me it would be $50. and i went up to pay. and tipped her $10 because i know times are rough and you should always tip those who are doing you a service. But i know i'll never go back again. I was so upset with the way they treated others there, and how i was treated. Tried to make conversation with the women that did my nails and she didn't say anything to me. and then yelled at me to keep one hand in the dryer but i couldn't understand well because i'm hard at hearing. Anyways, i just wouldn't go back unless you wanna wait almost an hour over your scheduled appointment time. read more

This was the worst nails experience I have ever gotten. One of the techs was extremely rude to my friend. She was trying to clock out at 7 even though they close at 8pm. Instead of just telling my friend, she could reschedule her for another date, she told her that she could not afford to get her nails done and refused to show her a price list. I got a basic gel manicure and they were chipped by the very next morning. I returned, got them fixed, and after the nail tech assured me that they would not chip this time, I left happy. That very next morning, I awoke to 6 of my 10 nails chipped!!! I was pissed. I went back yet again, and demanded a refund. The nail techs all cussed me out, yelled at me, and said that it was my fault my nails looked like absolute trash. I felt disrespected and cheated. All I got done was a gel manicure and a polish change on my toes for sixty dollars. This was not cheap and I feel like I did not get my money's worth. Getting your nails done is supposed to be fun. Perfect Nails is rude, unprofessional, and sloppy. I will never go there again and I advise nobody else go either. read more

Terrible! I was really looking forward to getting a mani and pedi and I was completely disappointed! I was looking forward to a calf/foot massage with the pedi but apparently this is the only place that doesn't do that for a pedi. They cut my nails way too short that I'm not starting to receive a hang nail. My mani chipped after 4 days, my nails weren't even filed down evenly. I'm still very upset about my experience here and it's been two weeks later. read more