Do not do business with this company. They provided misleading information regarding the delivery timeline, repeatedly assuring me that my vehicle would arrive at a specific time, only for it to be delayed by an entire week. Throughout the process, there was a complete lack of accountability. I incurred thousands of dollars in expenses for flights and accommodations while waiting for a vehicle that did not arrive as promised. The owner, Shawn, continuously provided inaccurate arrival dates, creating false expectations and significantly increasing my costs. This experience demonstrated a clear disregard for customers and the financial impact of such delays. I strongly recommend choosing a more reliable shipping company--one that values transparency and takes responsibility for its commitments. I intend to file a complaint with the Better Business Bureau and will consider pursuing legal action if necessary. Sincerely, A very dissatisfied customer read more

I booked with http://www.quickautohauling.com/ After giving run around for 54 days , they send me an email that because I was not Patient enough they are dropping my car in Calgary airport and from now onwards they are not responsible . They were supposed to ship it to Vancover , after talking to airport park and fly got to know I am not the only one , there are other customers also , so anyone who was in this situation plz contact I will sue them read more

Performance Auto Carrier - Unlawful drop off - Vehicle Shipping Near Me - Brampton, Ontario

I am about to ship my first vehicle to Vancouver from Toronto and decided to go with Performance Auto Carrier. I am writing this review as a starter, since I have spoken to Sean, and he has answered my calls every time I have called him. People write reviews usually when they are not happy, but NOTwhen they are happy and satisficed. So, this is my review log... Will update this honest review, once the car is delivered. read more

After being ripped off by Auto Haulers, I contacted Performance Auto Carriers to transport my vehicle from Toronto to Sioux Lookout, but because of my remote location they would only deliver to Dryden, i had the dealer drop my vehicle at the performance auto terminal ( a rental location in behind a strip mall without secure lockup). Kameron advised my vehicle would be leaving and on route the following Thursday and deliver on Sunday or Monday, I waited both days and got no word about my car. I called and spoke with Sean and he said my vehicle didn't make it on the truck but would go out here n the next truck, but then apparently the next truck had a breakdown so my car was delayed another week. The driver stayed in touch and due to severe weather and a highway shut down he was delayed a day (understandable). we drive to Dryden to pick up the car and the exterior was filthy dirty, soot from the transport unit all over the vehicle. I checked the exterior of the vehicle and then went to climb into it and the interior was filthy dirty. I had paid to have the vehicle detailed by the dealer and they sent photos before releasing the vehicle to Performance Auto Carriers. When my car arrived in Dryden the vehicle also had almost 1800 additional kms on it and the odometer had been changed from kms to miles, the ownership and Bill of sale that was placed in the vehicle's console by the dealer was missing. I immediately called and texted Kameron who said they would pay for the cleaning of the vehicle but didn't know anything about the ownership or bill of sale. I had to pay 32.00 to get a replacement ownership to be able to drive my vehicle and it cost 384.00 to have the vehicle redetailed again, I sent the Bill and as instructed to Kameron and resent it several times, then told to send it to Sean but was never reimbursed. Buyer beware with this car carrier, after being burned by two carriers my suggestion is get help and relocate your vehicle yourself... not worth the price, damages, rudeness or hassle of using a car carrier, they are all crooks and unreliable. read more

Performance Auto Carrier - Part of the dirt caused by performance auto carrier - Vehicle Shipping Near Me - Brampton, Ontario

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Just an update, a manager named Sean called me today (about 9 months after the service) to follow up with me with regards to this service based on this review. I do appreciate the customer service and him looking into it and following up with if i had dealt with that awful grease stain in the driver's seat (which was cleaned and paid for by Performance) but i still do not disagree with the service review that I had written. Part of the poor service was due to the drivers and the workers and just the way the business processes were being run. There were no standards with laying down protective covers (heck, even a garbage bag laid on my seat would've done just as well!) and when i had suggested this to Sean, he was very open and agreed that this should be done for all cars. Overall, the service from what i experienced was horrible but i appreciate the fact that Sean had followed up with me to make sure everything was taken care of and was open to some suggestions for his business. read more

If I could sum up my experience with performance auto carrier in one word I would choose AWFUL. As a student, I went with performance auto carrier because it was one of the cheaper options. Well, I now know the meaning of "you get what you pay for." When I first went to drop off my car, they had no idea who I was or where my car was headed, super unprofessional. The guy I spoke to on the phone before I arrived had assured me that it would be leaving the next morning and would take three-five days to arrive, LIES. Almost two weeks later I finally received my car, and heres the kicker... one of the wheels was cracked. I had literally picked my car up from my mechanic to have it inspected and drove it straight to auto performance, there is no way in hell I cracked my wheel while driving.... Anyways, needless to say, my experience with performance auto carrier was BRUTAL. I HIGHLY RECOMMEND LOOKING ELSEWHERE AS I WILL NEVER USE THIS COMPANY AGAIN. EVER. read more

Worst company ever! I was quoted that it would take 7-10 business days to get my car from Toronto to Vancouver, it's been a month!!!! I've been given the run around, no one is returning my calls, I've left numerous messages. They've told me my car has arrived & when I've gone to puck it up it hasnt been there. This is once again by far the worst company. I don't even know how they operate. Im still waiting for my car with no answer as to when it will arrive & no one returning my calls. Car Moving Systems is their partner & they've been equally as horrendous. They won't return messages. I've dealt with Steven & Craig Oh they also told me they'd get the car as close to me as possible which was also untrue. This service cost me 1,800. Almost 1 month later I'm without my car and without an answer. I'm going to try & seek legal recourse. read more

-Car was postponed 2 days -no call recieved to inform me, I had to call numerous times trying to reach someone for an update -Car was then post poned 1 day -no call recieved to inform me, I had to call numerous times trying to reach someone for an update -Car was dropped off on the other end of town from the agreed upon location at 3am -No call, finally got ahold of someone at Noon -told me car was in a gravel lot with the keys in the exhaust pipe -Exterior of car was soiled, covered in dirt -both my wheel bearings gone -Tie rod gone -ABS sensor gone -Hood wont close If you like your car, don't ship with them. read more

After being referred to Performance Auto Carrier, it was a great experience from start to finish. The rates they offered were comparable but what set them apart was the customer service given by Sean, when you call, try to speak with him. I had to move from Toronto to Alberta for a few months. Performance got my car there in time for my arrival and without any problems. I highly recommend using their service or at least worth the phone call. read more

Do yourself a favour pick any other company to transport your vehicle. They promised to have my vehicle transported in 5 days from Edmonton-Brampton. When I called to find out what was going on the lady at reception gave me attitude and hung up on me. 14 days latter they called to let me know it arrived I drive hour and half only to find out they screwed up on the paperwork and my vehicle is still in Edmonton. They promise to refund my saying it takes up to 5 days to put the money back onto my account 15 days later no money so I had to call Visa to get it back. Great Christmas present to me. read more

Sadly this company has not gotten better. There are many positive recommendations and i strongly believe they have paid people to write them. The representatives of the company seem polite and friendly at first, but they will not follow up with you on the where abouts of your vehicle, infact they become quite rude on the phone. Also when you call your rep. he seems to never be there and will always be back in 1h. I deposited my car on may 27th for them to transport my car from Montreal, QC to Calgary Alberta. they told me i would receive it on June 6. June 6 arrives, i still have no car so i call the company. My rep. Graham tells me there was an issue with the truck my car will arrive on the June 10. i understand truck breakdowns happen. June 10th arrives still no car.... On the 11th i call Graham. He now tells me the problem was fixed but there was a new problem. on this call i found out my car was in the middle of Ontario somewhere on this broken truck and they did not know when i would get my truck. I made a deal with GRAM to give me daily updates. 2 days later, i still have no news from Graham and Shawn the other rep does not know where is my car. this company is completely out of control. I am an understanding person and i know trucks breakdown, this company has no control over shipments and they cannot even tell me where my car is. THEY ARE COMPLETELY UNRELIABLE. To: PERFORMANCE AUTO CARRIER, ONCE I GET INFO ON THE WHERE ABOUTS AND RECEIVE MY CAR, I WILL REMOVE THIS POST. read more

I was moving away to school and chose Performance Auto Carrier to ship my Toyota RAV4 from Calgary, AB to Halifax, NS. There is no method of posting a review on Performance's website (though there are 'reviews' on the website) so I've posted a review to Yelp. Before the shipment, I interacted primarily with Colleen out of Calgary regarding payment, dates, etc. I asked, although I understand they cannot guarantee a delivery date, that I required my car in Halifax by August 28th at the very latest to move my belongings, seeing as I would have a family member with me in Halifax (and a rental vehicle) until early on the 29th. I asked Performance to choose a drop-off date so as to best facilitate a timely delivery and Colleen stated that Aug. 15th should give them plenty of time (13 days). I gave the car, with the belongings being moved as well, to Colleen in Calgary on that date. The website provides an estimated delivery period of 8-12 days once the vehicle is on the shipping truck. Before the drop-off, Colleen had been friendly and helpful in answering my questions about the shipment, though payment seemed quite disorganized (There was a mistake in my initial quote and I later had to pay $35 to complete payment, though I wasn't notified of this until I called Colleen to arrange my drop-off location). It seemed a lot of the organization had to come from my initiative to communicate and follow-up. I asked Colleen several times for a receipt after payment and still have not received one from the "Accounting Dept.". With the car in their hands on Aug.15th, Colleen asked me to text her a few days later for an update on the car's location. I later found out, from Colleen, that the car had not been picked up by the shipping truck until August 20th and would begin heading East on the 22nd after a pick-up in Edmonton. Over the coming days, I texted and called Colleen for another update with no reply to any of my several attempts at communicating with her. She was previously very good about answering texts or calls to her cell phone but once she had my money and the vehicle dropped-off, she never replied to anything. I called the main office on August 25th for an update and was told my car would arrive into Halifax on August 30th, two days after the absolute deadline that I had provided. Of course, I understand that this company has many pick-ups and drop-offs on route, may encounter bad weather, staff illness, etc., though the staff member with whom I spoke had no concern whatsoever for the late arrival of my vehicle. I had specifically told Colleen that I was willing to give Performance the vehicle at any time so as to facilitate an on-time delivery. Once on the truck, my car was shipped in 9 days; the issue was that my car sat in Calgary for 5 days and Colleen should have told me. The staff member with whom I spoke about the late delivery became very defensive and rude over the phone, denying responsibility without any offer to pay for a taxi that I would now need to use to get to the delivery spot, seeing as the delivery spot was in a remote area (which they usually are) and I would no longer have a rental vehicle. He never came close to offering an apology or any sort of empathy, either. Apparently, this "happens all the time". Customer service was incredibly poor in this instance with absolutely no empathy for my situation, even if it meant reimbursing me $15 to get to the delivery now that my car wasn't going to arrive on time or having the car dropped-off at my apartment free of charge. I called Performance again on Aug. 28th and he stated the truck would be arriving late on Aug. 29th and offered to have the driver call me once he arrived into Halifax so that I could pick-up the vehicle right away. The driver called me and, after mentioning to him that I would have to take a taxi to pick it up, arranged to drive my car to my apartment in exchange for driving him back to a pick-up spot. The driver was friendly upon arrival and my car had no damage, albeit many bugs on the back! Overall, moving is stressful and it's difficult to trust someone with the task of shipping your car across the country. Performance seemed reliable at first, though performed very poorly in terms of customer service and organization. My car got here in one piece- but it was not worth the nagging, constant checking up, and stress. Performance is trying to make their money, which I understand, but that's their sole priority. Ignoring and fighting with your customers demonstrates lack of integrity and responsibility, in my mind. They really have no organization for shipping and my guess is once they have the vehicle at the drop-off location, only then do they "put the word out" and an attempt is made to actually secure shipping. Take what you will from this review: I would not trust Performance, or any small carrier for that matter, with a shipment of this distance. Another idea could be a more reputable company, such as CN Rail. read more

They emailed me a professional quote to ship my vehicle from Calgary to London (and it said the quote was valid for 10 days). When I called to accept the offer, they said it was a mistake, and the price was $250 more than the original quote. As I made my travel plans to revolve around this quote, I had to find alternative means of shipping my car. Poor customer service, poor business/professional ethics. read more

0/10 is a perfect rating for this "company". I use quotations as they claim they are a company HOWEVER they absolutely do no operate as one. I was having my vehicle shipped from Edmonton to Brampton and was desperately looking for a company that wouldn't charge me an arm and a leg. Unfortunately this place was the cheapest..by a couple hundred dollars..BIG mistake. After reading quite a few NEGATIVE comments about this place.. such as items being stolen from others' cars, damage to the interior of vehicles..and extreme lateness..I was quite apprehensive however I was moving quickly and was looking to move my car at a lesser cost then most companies were offering. First off, the driver was A DAY LATE picking up my vehicle..fine..however I was never called by these people to let me know that..I had to call them. I was told my car would take up to 4 days for it to reach to Brampton..fine I can postpone things for a few days. ONE WEEK LATER I called this place to find out where my vehicle was as I am a patient person and figured things happen on the road and a day or two delay is reasonable. When I called I was told "oh, you're vehicle is here now..you can pick it up at 1:00pm cause that's when it will be unloaded off of the truck". I drive over an hour to pick up my vehicle and get there at 2:00pm..to my surprise my vehicle is STILL on the truck!!!! At this point I am a little disappointed as I did not receive ONE call from these people...at any point to let me know that my vehicle is still on the truck. In fact I was told that they were "TOO BUSY TO CALL" me...aren't I not a paying customer? Is that Important? What makes it worse is that they were well aware that I was traveling a distance to get there...absolutely no common courtesy. Not only that, I had to deal with an extremely RUDE, unapologetic man who showed no empathy and could only blame myself and others for their incompetence and lateness. He did not offer any form of condolence to us..not even an apology. Instead he insisted we wait around for an HOUR and a HALF while they get a forklift to unload an inoperable vehicle that was on the truck...RIDICULOUS!! I know quite a few people who are looking to transport their vehicles as they are moving as well..and I have already advised them NOT TO USE this "company". I advise anyone else to not use this place..it will save you time, money, headaches and hassle! There is ZERO COMMUNICATION skills and they do not know how to operate properly. They do not care about their customers..what so ever!! read more

They seem to hire incompetent drivers who are too lazy/stupid/illiterate to properly plan their routes. I was blocked for 45+ minutes yesterday Noon-time in Montreal on the main approach to the airport because their Driver of Truck 07 did not know/care enough about his load and its height, so he got stuck in an underpass!!! Luckily the police arrived and they gave this numskull a ticket but traffic was blocked for miles!!! VERY considerate, VERY sensitive corporate citizens (NOT!), I wouldn't trust them with my 1984 Lada based on what I saw. Another observer told me that the driver looked like he didn't know what to do, had to be coached by the police, was playing around with levers and almost lost 1 of the cars he was carrying to slide off into the road. This is unacceptable that this type of driver and truck is on our roads endangering our safety.Heads up and stay away from these losers. Another stuck driver called the company up and rather than apologizing the corporate response was to get into a shouting match(!) with the angry man stuck in traffic and missing his flight! This is again unacceptable. Stay away from this company, you're better off with any of their competitors. read more

Performance moved my car from Calgary to ontario the car arrived on time (which i wasnt expecting last time i used a different company and it took alot longer then quoted) and just the way i left it i would recommend performance to anybody trying to move their vehicle! read more