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17 years ago
PERMANENT TSB Customers at the Permanent TSB branch in Mayfield are getting on with the ongoing "de-humanisation" of their interface with bank. Of course, you may still come across a human face there, but not as many as before as, like all other banks, the new technology continues to hit home. Sometimes, especially if you come across a "rookie" clerk, you feel as if you'd have been better off to have taken the mechanised route. But most learn quickly and, like their more seasoned counterparts, eventually won't want every "t" crossed and "i" dotted. There is, of course, help available for specialised transactions, foreign exchange, for example. I had to send off a deposit for a summer holiday to a gite owner recently and it went through without a hitch thanks to the friendly expertise of the staff in that section. One tip: if you have to send off a deposit, try and make sure that you get the euro account details from the owner. Many owners are English and naturally inclined to give you their sterling account. A "Swift" deposit to a sterling account will cost you over €30.00 while one to a euro account costs just a few cent. see also: http://corkandabout.blogspot.com/ read more
12 years ago
i just went inside a TSB branch to open an account with 2k,arrived there and waited for more then 45 mins at the customer service area and absolutely nobody to attend us there were 5 people waiting and nobody knew where was the rap,then i decided if this is the way they work. I'm definitely not opening an account at this bank its just ridiculous. read more
11 years ago
Last Autumn I change my gas and electric suppliers. I pay my bills online. There was an error made (human error) my account/reference number for my gas bill was changed but not the supplier. I paid my gas bill of a few hundred euro, but unfortunately it went to Gas Networks Ireland. After a long saga with electric Ireland who were helpful I was onto online banking. In pure desperation I requested that I be put through to a senior member of staff. This is where my good news story begins. I was put through to an assistant manager Triona and she was simply brilliant. Took all the required information on Wed, explained that it might take a day or two to sort. She phoned me at 6.00 Friday evening with a full explanation and exactly what I needed to do to have my money returned. Triona is efficient, polite, clear in all information and in my dealings with her a perfect lady. My confidence has been restored in humanity. Thanks again Triona, I really appreciate your care. Louise read more





