Living in Philly for 5 years, I wouldn't trust ANY other company. Carlos is professional and readily available for any and all concerns. I am forever grateful for their services. Well worth it. BEST cleaning service company in Philadelphia! Hands Down!!!! read more

I cannot say enough good things about Personal Castles. We use them for our property management business and have always had a wonderful experience, so I decided to take the jump and contact them for a personal job. I gave Carlos a call and he got back to me right away, we talked throughout the process, and he gave me a great quote. The actual cost ended up being very close to the estimate. I knew it would be more once they saw the house itself, but it was still super reasonable and fair considering the amount of work that they did and the time it took. I am absolutely blown away by the service we received. We hired them to clean our dusty old 3-bedroom South Philly rowhome before we moved out so that our landlord wouldn't hit us too hard with our security deposit. They went above and made the house look spectacular. It is absolutely stunning, it actually makes me wish I had signed a renewal to live there for another year. When they showed up, we hadn't fully moved out and we needed to clear out more space for them. They were incredibly flexible and understanding, told us what we needed to move, and came back two hours later. They could have just left us, and I would not have blamed them. When they got back they did the deepest clean I've ever seen. The kitchen, bathroom, living area, and all three bedrooms were sparkling. They got inside the cabinets and stove, and made the fridge look brand new. They swept and mopped the floors and cleaned every baseboard in every single room. They dusted the ceiling fans and took great care with their attention to detail. They caught every crevice and corner, not a speck of dust was left behind. I walked in the house after the cleaning and immediately had to email Carlos, absolutely gushing about the job they did. They also accept many different payment options, so I was glad to be able to opt for Venmo. It is so convenient! The cleaners at Personal Castles are absolute heroes, and I think our landlord is going to be very happy and surprised. The house is completely move-in ready. You will be doing yourself a huge favor by giving them a call, whether you're a landlord, tenant, or homeowner. read more

I called Carlos on Monday and he was at my house on Tuesday morning to give me an estimate. I live in a 3 story home in South Philly and I have 5 cats. While away all summer, my house had gotten quite dusty. He had his cleaning team at my home at our agreed time and they went to work. Olga and Zuri worked on my home for 4 hours and got every nook and cranny. The worked diligently and cleaned everything that I had requested. I have a little bit of clutter and they moved and dusted everything. I will be getting them back every other week for sure. Well worth it. Polite and pleasant and thorough !!! read more

I can't say enough good things about Carlos and Personal Castles. First, he was totally professional to deal with--returning calls and showing up on time ready to go. His work was fantastic! He and his team did whatever it took to deep clean my apartment to get it ready to be leased. I told him exactly what it would take and he got it done. Over and above and beyond the call of duty. You can't go wrong hiring Carlos and Personal Castles. They did a fantastic job on my center city apartment. Thanks Carlos! read more

I've used Personal Castles twice - a move OUT clean and a move IN clean. Carlos, the point of contact, is always so prompt, responsive and friendly. With both cleanings I reached out to Carlos less than a week in advance to schedule and he always manages to fit me in. Having used them twice, I've met two different teams for each cleaning. All cleaners are very professional, friendly, and most importantly THOROUGH. Each time a walk through was done before they started cleaning to give me the opportunity to point out some important details. And a walk through was always done after as well to ensure that the details I pointed out were addressed once they were done. Both times, the cleaners spent over 4 hours getting into every nook and cranny, moving items that they could (boxes, dressers, shelves, furniture reasonably in weight, etc.) to make sure they cleaned behind it. On top of their exceptional service, Personal Castles accepts Venmo as payment which makes everything even more convenient. Needless to say, I would absolutely recommend them and will continue to use their service! read more

I am not a clean person. Sweeping, vacuuming, mopping, scrubbing... These are all foreign things to me. I just moved out of an 100-or-so-year-old house in Philly that was my home longer than any other rental I've lived in since I moved to the city and let me tell you, after all that time living there, the place was pretty gross. Fearing my roommates and I were at risk of losing a good part of security deposit, I hired Personal Castles to get the place back in shape before our landlord could have the chance to absolutely obliterate our precious security deposit. Well here's the thing. After they were done, the place literally looked better than it did at any point of us living there and I was having serious regrets when it came to moving out. I mean the place was beautiful. If it looked like that the entire time I lived there, I don't know that I would have moved in the first place. Like I said, I don't know too much about cleaning so I can't say exactly what they did to make the place shine but here's my advice: hire them while you actually live in the place they're cleaning because living in that space after they're done will make you very very happy. I'll definitely be hiring them again. read more

I used Personal Castles for cleaning my apartment after moving out. They did a great job and were attentive to every detail. Worth every penny. My landlord was impressed too! read more

I'm a landlord and used PC a few times now. Carlos is super nice and accommodating. Cleaning is always on par and cleaners are polite, courteous, and overall very professional. Would recommend to friends and family. read more

I am so glad I have finally found a cleaning company that I am extremely happy with. They are flexible regarding scheduling, great with communication and ALWAYS do an even better job than I thought was possible. I almost don't want to give them a good review so others don't realize how amazing they are and start booking them up so I can't get in! read more

My wife and I are so appreciative of Carlos and Personal Castles for their top-notch service. Carlos and his crew are professional, consistent, and dependable. We hired Personal Castles to keep our center city home clean while it was on the maker since we were selling from out of state. The Personal Castles team kept the home sparkling and promptly notified us of any issues with the home. Carlos and the crew were always flexible with schedule changes or requests for an extra cleaning. We only wish Personal Castles could clean our house where we live now! read more

Poor Service, the cleaners did nothing the house was in the same condition as they came in. I would not use the service or recommend.

I used cleaning castles to have my apartment cleaned. First they do a deep clean which is a bit pricey, but they DO mean deep clean. The staff is incredibly sweet and they are very professional. Carlos is ALWAYS available if you need him and they are always on time. What a pleasure to work with this type of business! read more

I use Personal Castles to clean a vacation rental I own and operate in Old City. Carlos is responsive and gets the job done. We have a great back and forth relationship, I set up the cleanings via email and he never disappoints. read more

I was using personal castles since Carlos was just starting here in Philly, when he was doing everything by himself and I need everyone to know that he and his employees like Olga and Zuri are top notch and I would recommend them to anyone. If it wasn't for my place getting on fire from the pizza store below me I would still be using them every single week the way I was before the fire. As soon as I get my new place I will be using them again right away. And I want to throw out there that I was using a couple other companies before Carlos and trust me you do not need to call up any other place because compared to personal castles they are all GARBAGE. read more

Carlos and his team come twice a month to clean our 3 story home in Philadelphia. We have had nothing but a great experience working with them. They are always on time. Carlos is accommodating and responsive. I have tried many cleaning services and hated most. I recommend Personal Castles to everyone I know. read more

Disappointing! Especially considering the yelp reviews and the price. When the owner comes and checks out your place, he points out specific things his team will clean - but they didn't. I could understand if little things were passed over here and there, but there were many obvious things that should have been cleaned and passed over throughout our home. Frustrating because I know some Spanish and could hear the owner explicitly telling the cleaners to cover certain things and then saw that they didn't do it. At the end they don't ask what you thought of the service or if they missed something - they just ask for the money and that's it. I mean, I am SURE they are better than a lot of the other cleaning services listed on yelp, but for the price I expected it to be a lot better. The other reviews are so great I feel like maybe I had a bad crew. Disappointing because I was hoping to be so taken with their service that I would would indulge in scheduling them to come twice a month. Oh well, the search goes on. read more

Carlos and his team have consistently delivered outstanding service! I don't always take the time to write a yelp review, that is unless I'm completely blown away and feel compelled to share my experience. If you're in need of a trustworthy, reliable and affordable cleaning serves, call Carlos now! I waited a few months to write this review because in my experience, the cleaning is great at first until the cleaning crew gets lazy and begin to miss things or show up late (or not at all!). Olga and Zuri come to our home 1x/month and every single time they show up on time and do a fantastic job. It may not seem like a big deal to some but I was so impressed when I saw that not only did they empty all of the trashcans but they also cleaned the inside of our garbage and recycling cans. This has never been done before by any cleaning company we've tried in the past. The attention to detail, the communication (text message reminders before each clean) and a job well done make us so happy to have found Personal Castles. A big thank you to Carlos and his team for making us very happy long term customers! read more

I just moved to the area and based on all of these great reviews I accepted what I thought was a crazy price (well over $100) to clean a one bedroom apartment. I was told that's the standard cost for an initial "deep cleaning" but that the price would go down afterwards. OK, so I just got home from work to find that my so-called deep cleaning was pretty superficial. First of all, I learned that the crew was an hour and a half late to the job. I guess they were in a rush to get to the next job because a lot of my stuff is still covered in dust. They didn't bother to move any items on my shelves or the light TV and printer, leaving dust on and around those areas, not to mention that they didn't take out the trash, clean the dirty dishes, or wipe down my appliances. I just spoke to the owner and he said the crew will come back to finish the job, so I'm giving him three stars for following up. Hopefully I'll be happier after the redo. I'd love to have the experience everyone has raved about. read more

Personal Castles is the third cleaning company I've tried and I'm finally satisfied with the quality I'm getting for a reasonable price. I find it easy to communicate with Carlos via text message and his team does a thorough job. Three months in a row I've come home to a satisfyingly clean house. The shower--my litmus test for quality--looks the best it has in a year or more. They're prompt, trustworthy, hardworking, and do in an hour what took me two or three before we started using a service. I'd recommend them to friends and anyone with high cleanliness standards. read more

Wonderful, affordable cleaning service!!! My move-out clean turned to be really good! It was very detailed. Bathrooms, kitchen, cabinets, floors were included. I tried to call a few other services in Center City but this is much cheaper than any other services in the area. Thanks to Carlos. His personality is really nice, too. He has done wonderful job. I would recommend to anyone. read more

Excellent cleaning service. They told me they would get to my house at noon. And they were right on time. They did a really excellent job cleaning my two story house. It looks and smells fantastic! Will definitely use them again in the future. Worth every penny! read more

Carlos and Angel did an absolutely amazing job; one even my mother would be impressed with. They did an exceptional job on the areas I highlighted, and went above and beyond on the rest of the apartment. I am thoroughly impressed, and look forward to returning to Personal Castles in the future. read more

I just had Personal Castles come in to do a deep clean before listing my home, and wow did they do a great job. Customer service was friendly and responsive, the cleaning team was on time and did a fantastic, very detailed job. I keep my place relatively neat, but they were extremely thorough in getting into corners, cleaning doorknobs and the outsides of cabinets, and everything was placed back neatly. The team even found an item that I had lost behind some furniture! I highly recommend, am going to use them for my move-out clean, and refer them to anyone else who asks! read more

I used Personal Castles to clean my apartment in which I keep pretty tidy already. Out of the service I hoped for standard dusting and basic cleaning of my apartment in which they could not handle. On their first visit, Carlos came out and gave me an estimate and went over details of what I should expect of their service: cleaning of baseboards, ceiling fans and etc. This was not the case, my microwave or even the ledges of my windows were not wiped. I called him after the visit and arrange for him to come back in hopes for him to clean what was missed the first time. He charged me $180 for the initial cleaning of an apartment thats less than 700 square feet...no problem if they actually cleaned, but when they returned Carlos tried to charge me another $100 dollars for correcting the issues we both found with the initial cleaning of my apt. This company is poorly ran and I wouldn't call it a cleaning service...more like a "make things look neat" type of service. Don't waste your time or money! Get a groupon to try out another service of this sort. read more