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    Personal-Touch Home Care

    1.0 (3 reviews)
    Open Open 24 hours

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    6 months ago

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    Americare - Americare

    Americare

    1.6(36 reviews)
    1.3 miMarine Park

    They were sent to me by the hospital medical center in Valhalla. Nurse Lavern Graham was my case…read moremanager. She was very nice and helped get all my services but towards the end of my services I got billed for one of these services. So she admitted she made a mistake. She called the company to try to resolve the problem and she was so unprofessional. She hung up on the individual and when they called her back several times she refused to answer the phone. Anyway, it was her last day. She had me do her job call and try to resolve it. She didn't not pay the outstanding bill and was M.I.A. She said she would pay it. When I called the office they kept saying it wasn't her fault and that Lavern wouldn't know what my insurance covered. I couldn't believe it. Now I'm afraid I am going get a bill for all services and they just abandoned me with bills. I called to see is the doctor will continue to see me and I've gotten no response. The doctor himself said that he will continue to come even if my service is over. I would not trust this company. They told me that. all my services and equipment was free under my insurance and now I'm being billed. The office was rude and they all lied to me. BEWARE!!! The services included a wheelchair, home health aid, primary doctor and occupational therapist Americare 5923 Strickland Ave Brooklyn Ny

    this is very unorganized company, they will overload you with job and they will underpay you,…read moreadministration dont care about emploies. they changing rules and policies every month. stay away, there are many better agencies to find a job. company getting worse and worse, ZERO feedback

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    Americare - Americare

    Americare

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    Americare - Office building

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    Special Touch Home Care - Communication matters. Our team speaks multiple languages to better serve clients and families.

    Special Touch Home Care

    2.3(14 reviews)
    1.3 miMidwood, Gravesend

    My girlfriend who is bed bound and can not walk for the past 2years has been using special touch…read moreagency. She has had about 6 Aids who just didn't work out. Finally her coordinator who is wonderful and very accommodating found Ernestina ( Ernie ) . Ernestina is angel and the best fit for my girlfriend. She is compassionate, caring and so sweet to my girlfriend , she is totally dedicated to my girlfriend. If I could give Ernestina 10 stars I would, also her coordinator. Thank you Grace and Angie

    WARNING: Serious Safety Issues…read more I would strongly caution anyone considering Special Touch Home Health Care to look elsewhere. My experience with this agency involved negligence, untrained aides, missed coverage, and a complete lack of transparency, all of which put my uncle's safety at risk. On multiple occasions, the agency failed to send a scheduled home health aide, leaving a vulnerable patient without care. When aides were sent, some were clearly untrained and unable to safely perform basic tasks, including transfers. Most alarming, an aide sent by this agency allowed my uncle to fall twice within a two-hour period. Even worse, the agency did not notify me about the second fall or that EMS was called. I only discovered this by reviewing footage from my in-home security cameras. This kind of lack of communication and accountability is unacceptable in home health care. Despite repeated emails and complaints, the agency showed a cavalier and dismissive attitude, failed to take responsibility, and did not implement meaningful corrective action. These are not isolated mistakes--they point to systemic problems with training, staffing, and oversight. If you are caring for a loved one, I strongly encourage families who experience issues with this agency to also report concerns to: Medicaid / Managed Care Plans State Department of Health Waiver programs (such as NHTD) Accrediting and oversight agencies Public reviews matter, but formal complaints are what protect patients and force accountability. If safety, transparency, and competent care matter to you, stay away from this agency.

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    Special Touch Home Care - Personalized home care helps individuals stay safe, independent, and comfortable in the place they call home.

    Personalized home care helps individuals stay safe, independent, and comfortable in the place they call home.

    Special Touch Home Care - Our caregivers provide the daily support that helps clients remain safe, comfortable, and independent at home.

    Our caregivers provide the daily support that helps clients remain safe, comfortable, and independent at home.

    Special Touch Home Care - Reliable home care starts with showing up. We're here to support clients and families when they need us.

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    Reliable home care starts with showing up. We're here to support clients and families when they need us.

    Personal-Touch Home Care - homehealthcare - Updated September 2026

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