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    Personal-Touch Home Care

    1.0 (3 reviews)
    Open Open 24 hours

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    Special Touch Home Care - Communication matters. Our team speaks multiple languages to better serve clients and families.

    Special Touch Home Care

    2.5(15 reviews)
    1.3 miMidwood, Gravesend

    My girlfriend who is bed bound and can not walk for the past 2years has been using special touch…read moreagency. She has had about 6 Aids who just didn't work out. Finally her coordinator who is wonderful and very accommodating found Ernestina ( Ernie ) . Ernestina is angel and the best fit for my girlfriend. She is compassionate, caring and so sweet to my girlfriend , she is totally dedicated to my girlfriend. If I could give Ernestina 10 stars I would, also her coordinator. Thank you Grace and Angie

    WARNING: Serious Safety Issues…read more I would strongly caution anyone considering Special Touch Home Health Care to look elsewhere. My experience with this agency involved negligence, untrained aides, missed coverage, and a complete lack of transparency, all of which put my uncle's safety at risk. On multiple occasions, the agency failed to send a scheduled home health aide, leaving a vulnerable patient without care. When aides were sent, some were clearly untrained and unable to safely perform basic tasks, including transfers. Most alarming, an aide sent by this agency allowed my uncle to fall twice within a two-hour period. Even worse, the agency did not notify me about the second fall or that EMS was called. I only discovered this by reviewing footage from my in-home security cameras. This kind of lack of communication and accountability is unacceptable in home health care. Despite repeated emails and complaints, the agency showed a cavalier and dismissive attitude, failed to take responsibility, and did not implement meaningful corrective action. These are not isolated mistakes--they point to systemic problems with training, staffing, and oversight. If you are caring for a loved one, I strongly encourage families who experience issues with this agency to also report concerns to: Medicaid / Managed Care Plans State Department of Health Waiver programs (such as NHTD) Accrediting and oversight agencies Public reviews matter, but formal complaints are what protect patients and force accountability. If safety, transparency, and competent care matter to you, stay away from this agency.

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    Special Touch Home Care - Personalized home care helps individuals stay safe, independent, and comfortable in the place they call home.

    Personalized home care helps individuals stay safe, independent, and comfortable in the place they call home.

    Special Touch Home Care - Our caregivers provide the daily support that helps clients remain safe, comfortable, and independent at home.

    Our caregivers provide the daily support that helps clients remain safe, comfortable, and independent at home.

    Special Touch Home Care - Reliable home care starts with showing up. We're here to support clients and families when they need us.

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    Reliable home care starts with showing up. We're here to support clients and families when they need us.

    Personal-Touch Home Care - homehealthcare - Updated June 2026

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