So bummed! Still hating petsmart for how they treated us, and now I find out Crystal Reef is…read moreclosing!!! Now where can I go? Any suggestions???

Made an online appointment for grooming at 2 this afternoon. Staff was very friendly and told me…read morethat they were running behind as they took my dog to the back. They said they should be done before 4. I told them that was fine as I could go run some errands. I came back slightly early at 345. They told me they had one more dog in front of mine. I went to run another errand in town and they called me about 20 minutes after I had left saying that it would be impossible to groom her today. This notification was 2 hours and 15 minutes past her appointment time. I asked if they could at least trim her nails, and they did get to do that much. Again, they were friendly and apologetic throughout all this time. I was expecting a discount on the nail service or have some discounted follow up offers since they took my dog in to be groomed at 2 (per the online appointment.) I left the store with only her nails trimmed 3.5 hours later at standard pricing.. I cannot comment on their grooming abilities. Just the lack of grooming that occurred today. I'm now on the hunt to find a reliable groomer with openings! *I'd recommend anyone that tries to get their dog groomed to sign up earlier in the day than I did. Maybe you can get the service you signed up for!

I've literally been standing waiting for someone to come to the register so I can signal for help…read morewith the fish. A young lady comes up, checks a customer out, looks me in the face and turns to talk to some one in the office. Never even saying a word to me. It's been 5 minutes and not a single employee has came to the fish area.

I've been having my puppy room there since I got him! Amber does an excellent job. She's wealth of…read moreinformation and just really loves the dogs. What or could you ask for? Thanks for job well done! Then there was Bianca, who is a Trainer, She's super sweet, she obviously loves what she does. My dog is growing up to a very good citizen. Thanks to her.

February 25,2026 Betty-White our German Shepherd had a grooming appointment made on line with…read moreGroomer at Hattiesburg, Mississippi PetSmart. I usually schedule Betty-White with Kristen O, but I would have to call to Shedule for repeated groomer choice. Before appointment, Betty-White was good, no issues at All! Once my husband and I arrived to pick up Betty-White, the petsmart groomer reported that Betty-White had diarrhea twice in her kennel. We don't know why this happened. It NEVER happened with Kristen who Betty-White has had 3 past grooming visits. We drove home and as Betty-White got out the back of the truck camper, she cried out in pain, then she went to stretch back legs, cried out again, next, she attempted to have a bowel movement twice , NOTHING, followed by dragging her rearend across grass, She has never in her 3 years of life done that. We decided something is wrong, Betty-White is in great pain and took her the next day to a Vet clinic in Hattiesburg, MS. As I tried to get her up into back truck camper I then noticed she had did her business twice on the deck stack which I took a video of. I decided Betty-White was reluctant to get in the back of truck so I convinced her to get in the truck Cab with us for ride to Vet. She cried out as she attempted 3 times and I had to help her get in. After vet appointment, the vet stated blood in Betty-White's stool sample, But the Vet stated he wasn't sure what caused that. We went next to PetSmart spoke with (A) store manager who stated after she looked over grooming areas video feed, she stated nothing showed any Mistreatment by groomer. Hattiesburg, Mississippi PetSmart grooming/ store Refused to take any responsibility for the $579. Vet bill. We have been taking both our large dogs to petsmart for the last 3 years and no concerns prior to this.

Me and my fiancé got a puppy from a Great Pyrenees mix litter, as our other large dog needed a…read morebuddy. Before knowing we already had a 2 year old large breed at home, They did a great job making sure we knew what came with owning such a large breed! Anyways he's probably the goofiest and sweetest dog I've ever met, he loves his big sister (who's now little in comparison) and he's made a perfect addition to our family!!

We adopted a dog from here a couple of months ago. This shelter cares so much about the animals in…read moretheir care and does everything they can to keep them healthy and help them find their forever homes. Staff are friendly and the volunteers here are hardwokring.

A 60% off sign was on this rack (see photo) Aug 2. I got excited because I had been watching these…read moreitems hoping they would be more off (they had been 30% off). I SHOWED the sign to the person with me, exclaimed, "Look at this stuff! It's 60% off! I'm going to get me a buggy!" I went and got the buggy, and started picking stuff out. I finally ended with two items, checked out, and noticed it seemed I was charged a little too much. Decided to look into it later, and if something was wrong, talk to someone about it later. I DID NOT ENTER the store again until TUESDAY. I did not talk to anyone who visited the store, nor knew anyone who did. I didn't see any info online. I told the person with me that they didn't give me my 60% off days later. So I go into the store Tuesday Aug 6 and told the cashier, and she said the stuff didn't go on sale until Aug 4. She said I could talk to the manager but he didn't come to the front and told her the sale didn't start until Sun. I said, "So the sign was up the 2nd but the sale didn't start until the 4th? Ok." And I left. I called the manager later and he kept telling me I didn't SEE the 60% off sign I saw the 30% off sign. Because he didn't put the sale on until Sunday. At one point he said yesterday, which would have been Monday. I felt seriously gaslighted. I told him I wasn't the only one who saw it, but it didn't matter. He didn't listen. Maybe there was some misunderstanding. I called the stuff I bought home decor. Maybe he didn't have ALL the home decor on sale Friday. But it's listed as home decor - kitchen decor on the website. AND THE SIGN WAS THERE! How would I have known BEFORE walking into the store Tuesday that it was 60% off! HOW?? Because the sign was there FRIDAY!!! I would have never been excited over 30% off! I was excited over 60% off!!! I have called Customer Solutions. Yeah, it's not that serious but the policy is if the sign is up they are supposed to honor it. And to be gaslighted and told I didn't SEE what I SAW is insulting. On top of that it's deceitful. I wouldn't have purchased the items if they had not been so much on sale, because I've been WATCHING the percent off on these items for over a week (at the least). I was HOLDING OFF on purchasing them at 30%!!!! Will not be using the Hattiesburg store.