This Pet Supermarket in Coconut Creek is my place to go for pet supply toys and needs. It has a huge inventory with good displays and wide enough aisle making it is to get around; even in these Covid-19 days if social distancing. I also have found the staff to not only be friendly and polite but knowledgeable as well. Then and most importantly, plenty of spacious free parking. read more

Pet Supermarket - Pet Stores Near Me - Coconut Creek, Florida

Monica really went out of her way and beyond to help me. She was amazing. I wanted to exchange a harness they can be a little difficult depending on the body type of a dog. Then I asked for the healthiest training treats. It was close to closing time and she was a trooper. read more

Very convenient location with ample parking. Every time I've been in to get either cat food, litter or cat toys I am always greeted. The store is very clean and well stocked. I usually stop by during the week because it is less crowded. But even on a busy weekend, the staff always greets you and they are helpful. Plus, on the weekends you get to see everyone's pups being groomed. My favorite part is going by to see the kitties and other animals. The aisles are large and the check out area is easily accessible. Great customer service is why I come here! read more

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If i could rate it 0 stars i would. The store manager Ileana Ramirez was extremely rude to me other customers coming in. Not only did she not greet me when coming in and leaving, she was on the phone laughing and telling customers who needed her assistance to wait or that she doesnt know anything about the dog questions i asked her that any other place usually knows and is on top of. I needed a recommendation for my sons reptile as well and she simply told me "i dont know anything about reptiles" and somehow this is the store manager.. luckily there an Assistant Store Manager named Monica who helped me out with what i needed and recommended me some amazing products! She told me her Store Manager Ileana Ramirez has been an issue since she has gotten there and has drove away many good employees and good paying customers, apparently she blows up randomly on customers who have questions for her she doesnt know.. good to know that now. This young lady Monica also mentioned that not only does Ileana Ramirez not know anything about the animals but she doesnt do any animal care either and has only been there for less than a year and is only there because she is dating someone named Gus in corporate! (i know, this is getting so spicy!) Which i know is against corporate policies since i called and asked. I overheard her telling an older lady she wont be allowed to return her fish because it had passed away and she just got it a week ago but the Assistant Store Manager told me customers have 7 days to return a fish.. So not only is she LYING to customers she doesnt even know anything about what she is doing or selling! It is crazy what being friends with corporate people can do for you! I hope to see some changes here soon since i shop here RELIGIOUSLY because of the deals and free awards program!! Thank you so much again Monica for all your help!!! read more

Pet Supermarket - Watched the Store Manager drop this nastyness in the tank! she lets strangers drop off their fish and sells them!!! NEVER BUY FISH FROM HERE - Pet Stores Near Me - Coconut Creek, Florida

Me: I'm not really a animal person, well long story short, after years of phobia of animals of all kind... I was able to overcome this fear after being bit by a dog in my childhood. I think fears of any kind which a person has to overcome is a great symbol of courage and I'm proud of you if overcame a phobia in your life. So, my husband had a cat in his college years and now this cat is 17 years old. We have shared custody with his brother who takes care of her most of the time (shared custody part is a bit extreme, she stays with us once a month for a week since she likes her original house at my brother in laws house a lot more)... Our go to place for all her needs is Pet Supermarket. This location in Coral Springs is great with the amount of inventory they have and also the employees are great as well. They usually send coupons. Coupons which we usually get from email are $5 off of $40 and so forth. We get cat litter, food for her, resting pillows etc for her. This is a one stop kind of store for all your pets' needs. read more

Pet Supermarket - Entrance - Pet Stores Near Me - Coconut Creek, Florida

This was a wonderful experience. I don't know much about animals and I felt like I learned so much after leaving. Jess and Arianne are wonderful. From their customer service to their kindness to all of the knowledge that they know about these pets, it was a pleasure working with them and hearing about their recommendations and advice. They are awesome. Make sure you check them out and ask them questions about your furry pets. read more

I am a newbie when it comes to pet food especially for my brand new puppy. However, Jess and Arianna were so kind and patient with us (and with Oliver, our pup). They helped us with different food options and explained to us the difference of each food. I really appreciated their time and how friendly they were! Thank you again! read more

Pet supermarket is my go to place for all the purring needs of one of the most important members of my family, Choti. She is now 17 and quite a big girl and requires a lot of special food which I usually am able to find at pet supermarket. I don't actually remember when I started to go to the location on 441 and wiles but it seems as if i have been going there forever. The store is huge to begin with and I can imagine they carry every product even though all my time is spent in the cat section. The employees are extremely helpful and plentiful which I like because usually in a big box store you can never find help when you most need it. Just recently pet supermarket has started to offer cat litter with their own brand name which I tried and it was very good quality. 4 stars for excellent products and great customer service. read more

I was there about a month ago talking to D about fish. He was extremely helpful and deff knew his knowledge about fish! Very respectful and patient deff going back soon for more fish! read more

Compared to their competitors, Pet Supermarket has very fair prices. They have a large selection of different dog foods including grain free. I always find something to buy when I am in this store & have never left the store without being able to find something that I needed. They keep a large inventory in this store so if a particular item you need is not on the shelf there is a chance they may have it in the back room. They have deliveries all the time & a few times I have had a sales associate tell me the truck just came in or will be coming in later that day. The employees are honest. If they need to go in the back room to look for something they will tell you if it will take them more than a few minutes. That's pretty cool because while they are looking for your item you can be doing something besides waiting around. I can say that they are quick at restocking the shelves & do not mind looking in the back if your item is temporally not on the shelf. All of the employees I have met are very helpful. If they are not sure about something they do not hesitate to call another associate or even a manager to help. I have always received excellent customer service in this store. I recently adopted a dog. That being said, I am buying lots of stuff but also returning items that my new fur baby can not use. The return process is very easy. Any register/cashier can help you. If your purchasing something they can do the credit/return at the same time you are making your new purchase, all in the same transaction. I love easy checkouts & I love easy returns! I am holding back one star because of the parking lot. Finding a spot is never a problem but I seem to get confused getting in & out of this lot. This could just be me though because none of my neighbors have this problem...just me. Pet Supermarket is on the SE corner of Wiles & State Rd 7 (441) located in the Home Depot Plaza. The store is clean, in a good location, has fair prices & the employees are friendly & helpful. Why go anywhere else? read more

Sure enough, the fish died today. It's sad, this fish could have had a chance of living if not for the stubbornness of the store manager. Any of the other fish stores I know (petsmart, petco) would still provide a refund. Pet Supermarket's 72 hour policy, coupled with their inconsiderate management, makes them the place you DON'T want to buy your fish. read more

Pet Supermarket - He shouldn't have died.... - Pet Stores Near Me - Coconut Creek, Florida

Great pet store! They have a great selection of every thing and the prices are so good! I've always been going to the other pet stores out there for so long and paying so much! I was also happy because they had so many Thundershirts in stock in all sizes. I snatched one up right away. Thank you Pet Supermarket! read more

I had been a regular customer of this location for years, that is until Groomer Theresa left for Davie. Please please bring her back.....have not been in the store since she left. She is the only one we trust with our precious pups! read more

Nasty horrible place. Does not live up to it's guarantee. Bought a few fishes from here yesterday. Got home one died. Took it back for a credit. Would not do it. Don't go there. Worthless garbage read more

I normally don't leave bad reviews at all but here we go. I came here to buy antiseptic spray for my dog's wound and I tried to pay for it in $12 cash then $0.83 on my debit card. The transaction wasn't working because you can only charge minimum $1.00 per card transaction. My problem isn't with that necessarily (although it is) but the person who was ringing me up, an older woman with a shaved head and glasses, said the only way to make it work was to void it then try again. Then instead of voiding it, she told me I had to buy something else to make the transaction work. Instead of having another associate come over to assist or even to ring me up on another register, none of that was done. It's stupid that I should have to buy something else in order to get the one item I wanted! This was frustrating and I drove out of my way to come to this location. Never again and I am extremely disappointed in how this situation was handled. Now I'm going to petco instead to get what I need. No hassle there. read more

Worst customer service ever. So miserable people that has the worst attitude specially Alexis at the register in which I ask her a question and her answer was NOPE" exact like that ; also I ask her if I can get a bag for the 2 items I purchased and her answer was : usually we don't give bags for pet food so I said oh wow is that something New? Cause I always come here and get a bag. She said: yup". She finally gave Me a bag and she was putting the items in the bag with an attitude of course what else can I expect. Alexis should be coached cause her paycheck is provided by us the loyal customers. Thank you . If I can give 0 start I will . read more

Terrible, terrible experience. We bought our first Betta Saturday. It was dead by Sunday. They gave us a replacement, I found him dead this morning. This is devastating my daughters and myself. It's too bad they can't replace our feelings of loss. The sick fish they sell have caused heartbreak. I should have known better than to purchase from them. The bettas mini containers were filthy. The fish were swimming in their own waste and old food. The bigger tanks of other assorted fish had up to ten deceased fish per tank. I knew better, but the excitement I saw in my daughters, changed my mind. I regret my decision greatly. I will never go back. PLEASE SAVE YOURSELF HEARTBREAK AND SHOP ELSEWHERE!The care of the fish is neglectful and abusive. Despicable! read more

Pet Supermarket - Ruby dead 12 hours after purchase despite proper water conditions, food and care - Pet Stores Near Me - Coconut Creek, Florida

I have been to this Pet Supermarket location a few times now. The store is located right on the corner of 441 and Wiles right by the street so it is hard to miss it. It's in the same plaza as the Home Depot. The one thing I love about this location is that there is a ton of parking! I always get a spot right out front. They also have a big private front entrance with a lot of grass so its nice for someone like me who always brings her dogs with her so they have a place to take a potty break before going inside (no accidents..bonus!). This is a pretty big store and it is nice and open when you walk inside. They have all the same products as the other stores but it's very roomie inside so its easy to walk around and not bump into people. Again especially when you have animals with you. I have been feeding the pups the Blue Buffalo Wilderness dog food for a while now (for small breeds cause the bits are smaller). They love it and it keeps them healthy and their coats super soft. It has small chewy bites inside with vitamins and antioxidants so it's worth the trip to the pet store to get their food. The staff is always friendly and asking if you need help. They have a big check-out area in the front too. There have been at least 3 cashiers at the check-out each time I have been here so I either don't wait in line or there is only one person ahead of me. And now that I have to buy the big bag of dog food since I am feeding two pups instead of one now, they always offer to walk me out to my car to put it in the trunk for me. I never take them up on the offer but still appreciate it nonetheless. read more

Worst customer service I've ever witnessed at the store on us1 and sw 136 st in south dade, Fl. groomer was late, she wanted to "shave the schnauzer completely" due to a few knots and finally, did not get serviced bec the 10lb dog was too aggressive! Never will I return even for supplies. read more

I live very close to your store in 441 and Wiles road in Coconut Creek, FL. Every time I have tried to go into your store your workers are to busy talking and give the worst services. My wife just gave me a 75gal tank and I have spend two weeks preparing the tank. I visit the store yesterday around 4:30 to pickup some fishes. The girl that I asked for help could not be bother, because she was to busy talking to two other workers. She saw me looking at the fishes, and just walked away without asking me if I needed help. I went over and ask her if she could help me. She came over answer a few questions, I explain to her that I was looking to get allot of fishes. She gave one fish that I was looking for and walked away not even looking at me, I went back to get her and she looked so upset that she had to help me. I stopped going to your store, because of this reason. Maybe is because they are rude, maybe is because I am latin, but for whatever reason this is NOT how you should treat your customers. This is the worst Pet Supermarket I have ever visited, please dont waste your time or money. read more

Don't buy fish from pet supermarket. Limited selection and they are always sick and dying. You're better of going to pet smart or petco. I never get dead or sick fish from pet smart. read more

Ah..tis the season to spoil my 4 beasts a little more. The holidays have arrived and that means...more dust collectors..I mean TOYS! Its almost like they know when you have new toys and you cant just buy for one you have to buy for ALL FOUR. Yes, my house is the wild kingdom. Not really, but at times it sounds that way. I have 3 rescue dogs (a pomeranian, a chihuahua/pom, and a tibetian spaniel(she was my moms dog, i got her when my mom died) and a rescue orange female cat named Kitty Carlisle. As you can see in the photos the cat was the most enthused! The dogs will play with the toys but not like the cat. She ran and jumped and tore her package apart. Its not even christmas morning i kept thinking. Dang cat! I love the wide selection of animals from my favorites the gerbils(always wanted one) to snakes and even a humane society cat rescue adoption area. I saw people having their puppy trained and a huge array of foods toys and outfits. Yes, some of us dress our pets in clothing. I was lucky everything i bought was reduced (maybe because i have the petsmart card) but my 4 pet stockings filled with toys and balls and feathers and squeekies all came to 20 bucks! Yae me, wait, Yae animals i own! I was so happy to see the cat enjoyed some of her gifts(i havent opened it fully so she has some for christmas morning). The dogs have to wait as I opened one toy and gave it to the dogs I thought would play with it the most (the pom/chi and the spaniel) but neither really seemed interested. The pomeranian never played with toys only chewed the nose off a toy and played with it one year. I couldnt see not getting them a special stocking this year as I do most years. I have possibly 100 toys (some boxed up because they seem to get scattered all over the living room floor and it looks like...well...a mess and a half. One thing I noticed is their bagged treats like puproni were a bit higher there than in the grocery store. Maybe the pouches are larger at pet supermarket. I will return because with four heathens theres always something i need at the store. Happy Paws and a Merry Barkmas to you all!!! read more

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We went to this pet supermarket attempting to find a lead for our puppy as she had chewed the last one. We bought quality lead and immediately left to try it out. Within five minutes she had chewed straight through it leaving it useless. We went back to pet supermarket to try and return it but they said they could not accept chewed items. Chewed items? With a dog? Not only that but the person we spoke to told US to take it up with the manufacturer. Why should we, the customer, take up a problem with the manufacturer if pet supermarket is the one selling it. We would not have had a problem if we had either been told we could not return it chewed or if there was a message on the package the lead was in that told us the same thing. However neither of these appeared. I will not be returning there again. read more

We went in to use our 10th bag free coupon. There were 3 people behind the counter re-stocking and only one woman actually ringing up customers while we were standing in line with a large 30 lb bag of dog food. No one attempted to open a register or even address us. Finally we came up to the counter and the woman verbally told us the total. I questioned it. She responded "yeah $12.21". I asked why she said "well you still need to pay taxes on the dog food". She was quite rude and never once asked if we found everything or apologized for the wait we incurred. And there was no one else in line and no one offered to take our bag of food to the car. This is not usual at most Pet Supermarkets. I guess that's why I was so disappointed at the customer service level. read more

Went here today for a doggy cone and left with a full cart. I was shocked my the some of the friendliest employees that I have ever encountered! Customer service was amazing and I was able to actually have fun while shopping. Thank you pet supermarket, you did great! read more

Only place I go to get my dog food and toys! The prices are unbeatable, plus the staff is pretty knowledgeable. I was pet sitting some bearded dragons and they helps with any questions I had. The rewards program is pretty good too- I did lose my first coupon for a free bag of dog food for my overfed bulldog and they couldn't help- but that was my fault! It's a very easy in-and-out store! read more

I am a good customer. I broke my foot. I walked in the store and asked if someone could help me. I needed cat food. An awesome young man did my shopping and put the bags in my car. I cannot thank them enough for their kindness. Little things like this make such a difference. read more

Pet Supermarket is my go to for my dachshund Rita's dog food. They have a nice variety of high quality dog foods, and the particular one she likes isn't carried at the "other" pet market. They also offer a rewards program. If you purchase ten bags of food in a year, you get one free. Definitely a good deal for something you need to buy anyway, unfortunately Rita only weighs 10 lbs, so she has never made it through ten bags in a year, but I am still able to use the $5 off $25 coupons that often come in the mail. This past weekend I took Rita to pet supermarket for here shots. I usually take her to the vet, but I was noticing each year her bill was higher and she was getting more and more shots. I just don't believe she needs that many shots, honestly there's probably a greater chance of me getting rabies than her, but you need the shot to get the rabies tag. Pet Supermarket offers a vaccine clinic about once a month at most locations. This particular clinic started at 10:30 am and I arrived around 11. There was quite a bit of a line, but the staff handled it well and within about an hour I was through the line and Rita had her necessary shots, a new rabies tag, and a year's supply of heartworm/flea medicine. This cost me ~$160, and about half of that was the year's supply of medicine....the vaccines were about $70. This is much less than I was paying for the vet, and not much more hassle. I will still take her to the vet for a yearly health checkup before she flies with me, but for shots and heartworm I think this is the way to go. The staff here is very friendly and always greets you as you enter. They are also incredibly helpful and everyone I have encountered knows the store well. My one complaint with Pet Supermarket is their toy prices. They offer many of the Kong brand and other more durable toys, but those come at a high price tag...my ten pound dachshund does not need a $20 indestructible toy, it takes her months to get the squeaker out of the dollar store toys, so I do wish Pet Supermarket offered a little more in terms of lower price point toys. read more

My first impression of this location was that it was clean, well organized, and friendly. This was my first time in this location. However, when I walked toward the aquariums, I was very disappointed to see that they are being neglected. Some of the tanks are over stocked with fish, some fish are gasping for air at the surface, and all the tanks were cloudy. I couldn't even see the beta fish in their cups because the water was so murky. I think this location would benefit from trained staff to take care of the aquariums. The employees didn't seem to know very much about fish. However, all of the staff was friendly and have good customer service. I am worried about the welfare of the animals. read more

I did EVERYTHING they said to do and bought EVERYTHING they said to buy to set up my 3 gallon fish tank,then all the fish they sold me died within 20 min and when I called to tell them they acted like I did something wrong..I literally followed their instructions EXACTLY,the manager made me feel like I was lucky to get store credit..I should have read the reviews first,i don't want anything to do with these people read more

Awful customer service. The staff does not know any information about their products or where they are located in the stores. They don't seem to want to help or care about the customer. Both times I've been there the cashier(once a guy, once a girl) has been rude and very rushed. The only plus is that they always have everything in stock. read more

I had to stop in this store today (since my last negative review) and I'm glad I did. They have new staff and manager who are really helpful and friendly. The manager, Tatiana, was very knowledgeable about parakeets and even helped me carry a new cage to my car. The service provided today has changed my opinion of this particular store. I hope the current employees stay there for a very long time !! Great customer service. read more

Love how friendly and helpful the staff is here. It's a big location with everything you need. Clean and very organized. Always enjoying playing with all the cute pets they have. read more

Diasponited they don't take competitors coupons. I won't be going back there. Prices are higher than in other similar stores. Selections of premium food is limited. read more

I was looking for a flea product for my little dog, a young man attended my request very politely, the product was effective, thanks!!!!!

This was the worst place I've ever been to for a cat vaccination !! Please go else where ! The management wanted to argue and antagonize the problem . They only have 8 carts available to the whole store so they don't have enough to accommodate the store or any customers . I was asked to take my things out and animals out of the cart with the cat in the crate because our purchases were not enough to use a cart until my cat was vaccinate already . My cat is very timid and has anxiety issues so I used a cart and had products I was buying and had to carry the cat crates and things we bought to give up a cart to a walk in customer and there where several carts outside . We went outside and got another cart in which the store clerk lied and said he already retrieved all the carts outside . And they came back again and took the cart started arguing and I asked to talk to the gm and they where not helpful . Standing in a 2 hour line with timid pets and products we buy is unfair and not professional ! I'm very upset because we are great customers we buy everything here and to be treated this way is a mind changer . I hope that higher up hears the issue and handles the employees responsible at the same time and order more carts! This was unsanitary there was 2 piss piles right next to us that we asked several times to clean and it went unnoticed for the first two notifications to the staff . Very bad . Unhappy . And personally hurt because I feel for my pets to. Anyone that is a pet lover would understand this inconvenience!!! I give less then 1 star ! read more

Nasty staff and manager. They don't care about their customers! It's obvious they feel they have enough. They need to go bsck through training and learn how to deal with customers. Another reminder why PetSmart is so much better! Coral Springs location is the worts! read more