Not a good experience for us... Cold and heartless and I am STILL shocked and appalled at their…read moretreatment towards us and they determined that with even knowing who we were. My animal was the SMARTEST animal I EVER knew and she is none because of a pissing contest...

The systems and procedures of adoption are faulty, causing potential adopters not to be treated…read morewith good faith resulting in disrespect and distress. My daughter and I dutifully adhered to their system, and booked an appointment to adopt a specific pet, but the time lapse between the appointment and our request meant that the pet got adopted out from under us. This would be understandable if it was others with appointments who ended up adopting, but from my previous experience, it could just as easily be a walk in who just decided to "wait for an available counselor". While that was disappointing, we understood and came in early to look at the pets, to pick out another pet, and fortunately we found a couple, with one that my daughter really liked and wanted to adopt. However, the adoption counselor was NOT prepared and very disorganized. Rather than listening to us and ensuring the enclosures of the animals we were interested in were marked as potentially adopted, the counselor took up a great deal of time on irrelevant details, in the office. Despite our noting that we wanted an adult animal, they tried to get us to adopt specific young animals (under a year). They then took an immense amount of time on irrelevant details, such as the specifics as to how the pets had recovered from surgery months ago, confusing current potential health issues with those that had been resolved, rather than taking us to visit the animals themselves. In fact, they took so long telling us irrelevant details about the pets that by the time we were able to go out to see them, the one my daughter had stated she really wanted was again adopted out from under her. This didn't need to happen. If the counselor had immediately taken us to see the animals we were interested in, and given us the specifics of the animals as we were with the particular pet, my daughter could have had the opportunity to indicate the pet she wanted, and been able to adopt it. Something as simple as marking the enclosure of the pets as potentially adopted would have given my daughter a fair chance of adopting the pet she wanted. Instead of having a fair chance to adopt, our adherence to their procedures caused us to be treated with disrespect, and caused distress.

We recently adopted two kittens from Fur Ever Homes Rescue. Everything went smoothly. There was a…read morebit of delay on approving our application/contacting our references, but this is a volunteer organization, not a professional charity. The foster mum to our two kittens was beyond lovely, and so accommodating. She let us stay for so long as part of the meet and greet. I think my partner would have slept overnight on her couch if he had been allowed. The kittens had been treated for an upper respiratory infection, so we had to wait a few days to pick them up until they finished their meds and they had been cleared by the vet. I really appreciated this. We received all the vet paperwork with their proof of neutering and clean health bill post infection two days after we brought them home. We love our new family members and are greatful to Fur Ever Homes taking care of them until they could get to us.

We were frustrated with how our application turned out. It seemed that our application is rejected…read morethoughtlessly... They're application included a question about what you would do if potentially you developed allergies. We were honest in disclosing my husband's asthma - and clarified we don't have any animal allergies. His asthma flares up with sports, not with any animal or other allergen exposure. We wrote that if it happens that we developed a life threatening allergy, then we will of course rehome the dog. But explained this is highly unlikely given that we've had family dogs growing up. We felt it was an unfair assessment of our capacity of being responsible dog owners. I understand they might have limited resources and can't give enough time for coordinating applications. But I wished they had called us instead of just emailing so we can communicate more effectively about their concerns. They do ask for references and we provided these! I'm surprised because of our answer to this allergy question that they turned us down so quickly without other considerations. It was disappointing. We want to help rescue animals, but this experience has turned us off from rescue orgs.

Emailed them about a simple question about rocky there answer to me was very ignorant and rude if…read moreanyone would like there reply send me a like and we'll email it to you this is the secound time we have asked a question and had straight forward answer just ignorance we will not be adopting from this place nor will any of our family members now, your communication skills are very childish and you make wanting to adopt from your shelter very complicated and stressful I'd give your childish ignorant attitude a check before you consider taking care of animals and dealing with people

The work this shelter does for animals is absolutely amazing. If it weren't for them I wouldn't…read morehave my sweet kitty. I have recently become a foster parent and have had nothing but exceptional help from everyone I've come across. They are very busy and quite often overwhelmed with all that they take on but they ARE making a difference and saving lives. I'm forever grateful

Our first 2 animals from pawsitive match were amazing. The…read moreissue is the third one. The foster home she was in had absolutely no idea what they were doing. This puppy was a rescue who's mother passed when she was young. And from how things have been going, she was no where near ready for adoption and I would say the foster parent simply wanted to off load the puppy. At near 10 months old, we are looking at possibly returning her to pawsitive match as training is having no effect whatsoever. I will absolutely not get another animal from pawsitive match

My roomate and I both decided to adopt kittens this year to have some furry friends while we study,…read moreI fell in love with a kitten at pawsitive match and my roomate found one at the Meow foundation, we had drastically different experiences. The process of adoption was pretty straight forward with an application and then a phone interview. My phone interview did not contain any information about my prospective kitten's medical history, so I asked for a copy, they informed me that this would be provided after the adoption and there were no preexisting conditions. After hearing this I decided to go ahead with the adoption. Intially the process was very smooth and I was provided with lots of assistance and resources. As soon as I adopted my cat, Max I noticed that he had a deciduous tooth and it was persistent within the gums and appeared black in colour. I waited for the medical records to come in to see if this was pre-existing. When I was finally sent the medical records it was after the 72 hour period where I could be financially assisted with treatment. It was at this point that I noticed that the deciduous tooth was pre-existing and pawsitive match was aware of it. I decided to email them and provide feedback about how I was disappointed that I was not informed of the tooth and it's colour, as it was already that colour prior to my adoption of him. I was just looking for an apology or an acknowledgement that they should have disclosed the condition prior to my adoption, however I did not get this. Instead after a couple days I recieved multiple emails from different people at the foundation telling me that it woudl be impractical for them to remove all deciduous teeth from kittens and that the medical records were indeed reviewed with me (they were not) the only option they gave me was to return the cat. I was not interested in returning my kitten I just wanted to maybe meet with the vet to discuss the tooth and instead they lectured me on how there was nothing they could do... I think it is extremely important to rescue animals and am not discouraging you from doing so, however my roomate's experience with the Meow Foundation was much more transparent and helpful.

We bought our puppy from Brenda 4 years ago. This was our first dog so we had limited knowledge at…read morethe time. We made a special trip down to Calgary to see this dog. Brenda promised us that our puppy is a pure bred teacup yorkie hence the asking price. We were asking for documentation about him being a purebred but refused to give us any documentation as she stated they "no longer do that". We were confused at the time. After hours of deciding we finally decided to get this puppy. When we gave her the money she took it and shoved it in her bra and then demanded that she take him for a little longer. We thought we would not get our dog back and we lost all that money. In the end we got the puppy but would not recommend Brenda to anyone. She ensured that the puppy would be 5lbs. Our little guy at 4 years old is 12lbs. She also charged an arm and a leg for a non purebred dog that she claimed was purebred. We are so grateful we got our puppy out of that home as it was not a safe environment. Regardless of all the trouble and uncertainty we are thankful we picked him even though he is not what we thought he was. He is the best thing and the sweetest little Morkie.

Received an email this afternoon: "I am taking legal action…read moreagainst you i didn't do nothing i will ask for damages and trust me i already called my lawyer"

Grifters gonna grift. This is not a no kill shelter but…read morecon artists. Offered a dog that hadn't seen a vet, said it was 3 months (turns out it's 2 yrs old), was covered in its own waste, and had medical issues. Adoption fees were suppose to included shots and spaying which they never did. They need to be shut down Do an animal a favour and use a reputable establishment

it's a scam running around and they are trying to take money from people for personal benefits …read more we adopted a dog in Jan and paid 650CAD to Shauna . the team did not disclose complete details to us at the time of adoption and we had to return the pet within 3 days . we drove from Calgary in the extreme cold , but this organiz does not care . they just want to loot money from people . it's been 5 months, many emails and messages but they would not respond . BEWARE OF THIS SCAM ORGANIZATION

We love our new puppy! The people who work there answered all of our questions, including who the…read morebreeder was and where they were located. We were set us up for a successful and confident puppy. Thanks so much!

We got our puppy and the next day she had blood in her stool so spend almost $400 having her…read morechecked out. Then she got worms shortly after even though she should not have gotten them if she was dewormed twice like the immunization record showed. She was scared of everything when we got her and would hide in corners. She would try to eat her own poop. The warranty only covers if they get serious conditions like parvo. I don't recommend you get a pet from this store

After a bit of research and the realization that the cost of a breeder dog was exorbitant, we…read moredecided to rescue. We looked at a couple different options and finally settled on ARF. ARF spends each Saturday afternoon between 1 - 3 pm at Pet Smart near Chinook Mall. Before starting the adoption process, we decided to visit them here to get additional information as well as to meet a couple of puppies that we had our eyes on from their website. They have a very stringent selection process which - as first time dog owners - we appreciated. They won't just let you adopt a dog because you want one. They will ask you to visit the dog, they will interview you, they will spend time with you and the animal to see how you are with them. They will come to your house to ensure it is safe for pets. It may sound a bit elitist but the people at ARF truly have the dog's best interest at heart. Most of the dogs are rescued from rural areas and reserves around the city. Once you have adopted the dog, the support continues from ARF - you are provided with 6 weeks of training lessons. There are also periodic phone calls from ARF to see if everything is ok or if you have any questions or concerns with which they may help. All dogs from ARF are spayed or neutered prior to adoption. I would highly recommend adopting a rescued dog from ARF.

I am the proud owner of 2 ARF dogs. The are a wonderful organization that does a lot to rescue dogs…read moreand cats and also limit the stray population in and around Calgary. They do have a bit of a process to go to to adopt but its worth it. They want to make sure the right people get the right dogs for them. I love that they have a trial day with the dog you are interested in so you can really get a feel for how the dogs will fit in with your life (family, home, schedule etc) before making a full commitment. They are powered almost completely by volunteers and have done some pretty amazing things with very little funding. Want a pet? Check ARF out.

#104: Located near the corner of Portland St SE and 11th St SE, you can adopt a cat or dog and…read moresometimes rabbits I heard. Currently, it is under renovation but still open normal hours. However, if you view their website and find a pet you wish to adopt, you must make an appointment to see that particular animal. The inside, as previously mentioned, is under construction and renovation, is reasonably bright and airy though small compared to other animal shelters I have visited in other states and provinces. The staff is friendly and informative regarding the condition and expectation of the animals that are available for adoption. The fees are much higher than I expected but the pets are microchipped, come with 6 months free pet license, 6 weeks trial insurance of some sort, spayed or neutered, and have all the shots except rabies. Hopefully, they will be able to increase the size and services of the facility.

I recently adopted 2 great cats about 3 months apart. One is 3 yrs and one is 8 months. The staff…read moreis very helpful, takes their time with you and helps find the right fit for your life and home. Since I have a dog who has grown up with cats, it was important that they all get along. My new Ginger Tabby boys are loving,playful,safe indoors and loved. They were well looked after at the shelter and have become part of our family like they have always been part of the family. Yes, our dog really likes them as well...thinking he is part Tabby. Just want to say "Thank you" to the staff for the work you do, from the front desk, by law officers and caring staff looking after each cat and dog. There are several rescue groups to choose from and some people don't think about our own animal services in Calgary. If you are looking for a new addition to your home, please check their web site and go and see the cats or dogs. The cost is so reasonable, including a bag of food, license, vacinations, health check and microchip and afew weeks pet insurance. Each dog or cat is waiting and hoping for their new forever home.

I was shopping for an upgraded aquarium. I was at the chinook location. I had a few questions…read moreabout different things, tank, tank wrap, and aquarium plants as well. This very nice lady ANY in the fish dept. She was very helpful and she helped me with getting a flat deck cart and load it on cart (29 gallon ) we did together every one was busy. It was busy wen I was there. The nice cashier and manager offered a carry out. I said Im grabbing a cab and wen its here they said let them know then someone came and helped as soon as I said I need a carryout. Very helpful people. Christle

Petsmart online order:…read more I ordered food, toy and a bone for curbside pick up. Was charged on the 19th, even had price adjusted due to toy not being in stock. 21st they took a second payment out. Deny taking second payment. Sent screenshots of account and they tell me to talk to my bank, in which my bank says to talk to merchant. They're a joke and theft is high in their books. DO. NOT. ORDER. FROM. PETSMART. they will refuse to return your money and say it's your fault