I was shopping for an upgraded aquarium. I was at the chinook location. I had a few questions…read moreabout different things, tank, tank wrap, and aquarium plants as well. This very nice lady ANY in the fish dept. She was very helpful and she helped me with getting a flat deck cart and load it on cart (29 gallon ) we did together every one was busy. It was busy wen I was there. The nice cashier and manager offered a carry out. I said Im grabbing a cab and wen its here they said let them know then someone came and helped as soon as I said I need a carryout. Very helpful people. Christle

Petsmart online order:…read more I ordered food, toy and a bone for curbside pick up. Was charged on the 19th, even had price adjusted due to toy not being in stock. 21st they took a second payment out. Deny taking second payment. Sent screenshots of account and they tell me to talk to my bank, in which my bank says to talk to merchant. They're a joke and theft is high in their books. DO. NOT. ORDER. FROM. PETSMART. they will refuse to return your money and say it's your fault

Great staff, knowledgeable, friendly and helpful. Prices are good and they have a wid selection…read more Always make us, and our doggie, feel welcome

friendly service, excellent customer service, a lot to choose from, variety etc... great pricesread more

Great selection of healthy dog food/raw options/treats/bones…read more. Awesome staff . They even often open a new bag of treats for my treat snob dog if he doesn't like what they're offering that day lol . Every time we walk by , even when they're closed he tries to go to the door to go say hi .

Such an amazing store, with fantastic people working there who love animals…read more My dog is always ecstatic to go in and see the people behind the counter. They joke about how he is "miserable as usual" when we walk in lol. They are super knowledgeable about raw food, and I appreciate that they will not sell people crap. They are always ready to recommend resources to further your education as a dog owner. The products are quite cool there too; there are some unique items that you custom order there. Have yet to go into a better neighbourhood pet store.

I stop here a couple times a month to stock up on rabbit supplies - I usually have to go back more…read morethan once as they're often sold out of rabbit food and Timothy Hay - I imagine they don't order huge amounts of rabbit stuff, as rabbits aren't as popular as dogs/cats. (even though rabbits are way better than dogs/cats...) Anywhoo - when they DO have what I need, the prices are fair and the service is great. if they were to start carrying more brands of rabbit / small animal products, (Oxbow brand, etc) they'd get 5 stars!

I've been shopping here for over 2 years and have always had a great experience. Knowledgeable…read morestaff, always willing to lend a hand. I've never used their grooming services but they do have a great selection of products and their rewards program (buy certain # of bags get one free) has earned me a couple free bags of food which is nice. I will definitely be back again, highly recommended.

The store product and knowledge, friendly staff are top notch. The grooming is questionable…read more I thought I'd treat myself having my dog groomed professionally, but that wasn't the case. I asked for the teddy bear cut, with the full rounded face and ended up with a very substandard look.

I find the staff very helpful and they are always smiling. If they don't have a product in that…read morethey usually carry, they will order it for you. Also you can phone in an order. Love this store. :)

Do you want to buy something special for the pet in your life? Maybe you're looking for something…read moreyour cat can occupy it's time with, other than your carpet? Or maybe you're looking for a new doggie bed for that pup that sleeps on top of you? Well, whatever the need, I'm pretty sure that Paws will have it. This place has everything from pet food to pet beds. They've got a bunch of different sized scratching posts for the cats, as well as a bunch of kennels for making taking the pet somewhere a little easier. There are even cages for hamsters and all the stuff needed to get started. Obviously, it doesn't smell that great in the place, but that's probably from all the spilled food. It actually smelled like dogs breath. I guess if you're a dog person you'd love this fact, but being the cat person I am, I wasn't a huge fan. The smell wasn't enough to drive me out though. There were a couple nice, pretty helpful people in the store who looked pretty happy to assist me in any way they could. I was looking for a post that my parent's cat could scratch up, since they seem to be big fans of the couches. I was surprised by the amount of pet supplies and food they carry. It truly is a haven for people with pets!

I have been going to the Elbow Drive Paws store for years. Everything about the store warrants a…read moretop rating. It is exceptionally clean and well kept. They always have the product needed and the people working there are aware of the products differences and are helpful with suggestions. Kayla, particularly, is a gem

Really sucks that the only place you can buy Artisan raw in Kelowna is at tailblazers‍ I like to…read moreshop at locally owned and operated businesses in Kelowna like Social Pets, guess I won't be feeding my dog Artisan Raw

From the owner: High quality Raw dog food. No supplementation necessary. 4…read moreoz individually frozen pucks. Easy to measure, no mess. 18 lb case to fit in your freezer.

I want to comment on Katey J post from March of 2016. A lot of time has passed since you posted…read morethis review and I am wondering if you have changed your opinion in the past three years. We have shoped with this store for the past 15 years. This goes back to when they opened on the North Side of the Co-op centre.They moved into the current location a few years ago. The staff here are outstanding, they are always pleasent and happy to see you. They welcome our dogs when we stop by and of course are very knowledgeable. Easily one of the best pet stores in Calgary.

I finally got to check this store out. I pass by this establishment when I'm in that neck of the…read morewoods. I got Bailee some bone chewie the price are reasonable. The people who works there are really nice and very knowledgeable, they are very professional, courteous, very friendly. I would go back there for sure. They have different store times so check their website. They have different locations thru out the city as well as outside alberta.

Not a good experience for us... Cold and heartless and I am STILL shocked and appalled at their…read moretreatment towards us and they determined that with even knowing who we were. My animal was the SMARTEST animal I EVER knew and she is none because of a pissing contest...

The systems and procedures of adoption are faulty, causing potential adopters not to be treated…read morewith good faith resulting in disrespect and distress. My daughter and I dutifully adhered to their system, and booked an appointment to adopt a specific pet, but the time lapse between the appointment and our request meant that the pet got adopted out from under us. This would be understandable if it was others with appointments who ended up adopting, but from my previous experience, it could just as easily be a walk in who just decided to "wait for an available counselor". While that was disappointing, we understood and came in early to look at the pets, to pick out another pet, and fortunately we found a couple, with one that my daughter really liked and wanted to adopt. However, the adoption counselor was NOT prepared and very disorganized. Rather than listening to us and ensuring the enclosures of the animals we were interested in were marked as potentially adopted, the counselor took up a great deal of time on irrelevant details, in the office. Despite our noting that we wanted an adult animal, they tried to get us to adopt specific young animals (under a year). They then took an immense amount of time on irrelevant details, such as the specifics as to how the pets had recovered from surgery months ago, confusing current potential health issues with those that had been resolved, rather than taking us to visit the animals themselves. In fact, they took so long telling us irrelevant details about the pets that by the time we were able to go out to see them, the one my daughter had stated she really wanted was again adopted out from under her. This didn't need to happen. If the counselor had immediately taken us to see the animals we were interested in, and given us the specifics of the animals as we were with the particular pet, my daughter could have had the opportunity to indicate the pet she wanted, and been able to adopt it. Something as simple as marking the enclosure of the pets as potentially adopted would have given my daughter a fair chance of adopting the pet she wanted. Instead of having a fair chance to adopt, our adherence to their procedures caused us to be treated with disrespect, and caused distress.