Made appointment but did not know shots needed to be at least 24 hour Not the problem But glad they would not take my dogs The place had dog pedal over the grooming area walls hair from recent cuts and items just thrown on table I will fine some place else it was rally dirty the whole store was read more

Very rude at Petco. They cut my dogs leg. Which they also wanted to over charge me for his haircut. If I could have I would have gave them 0 stars!!!!! read more

Petco - Took my dog to Petco. Bad job on cutting my dogs hair, they cut his leg. Very rude employee by the name of Zoe - Pet Training Near Me - Roswell, New Mexico

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Today Petco gets 5 stars! They definitely have their faults but today they get 5 stars! I needed 2 new collars and tags for my dogs. I will say the selection for chains was limited but when I got the tags that's where they shined! I purchased 2 tracking tags with engraving. I got home and the first tag paired with my phone immediately. The second never did, so I took it back and they allowed me to open a second tag to see if I could get it to pair. It was at that point I realized that I had purchased the tag that was for Samsung phones! I have an iPhone. The manager was wonderful. I was able to get a new tracking tag this time for my iPhone! Thank you Petco! Today you get 5 stars! read more

If I could leave 0 stars, I would. When I received my dog back she had burn marks on her skin and had been shaved way too close. She had cuts in several places and when I asked Alicia about it she shrugged and said "Not my problem." I will be reporting her business and pressing charges against her. DO NOT USE THIS PERSON!!! read more

I've taken my Shih Tzu to Jessica at Petco since she was a puppy, she is now 1, Jessica is an exceptional groomer, I'm very ocd about my girls eye lashes when it comes to getting a hair cut, & Jessica has been very good about all the little details, thank u girl we love you!! read more

I loved coming here bought a tank for 89.99 even though the tag said 44.99 charged me full price went to return it gave me half the manager didn't say this untill the end never going back again naomi said she was the manager rude and didn't want to do her job read more

I only gave them one star because there's not a zero star option. Petco is one of the few places that I can get my kittens food. Last night, after a bad storm and a BRIEF power outage we drove to Petco. First, we have to drive an hour just to get to Roswell. With a death in the family plus being flooded out of our home for over a week, my supply of kitten food was gone. When we walked up to the doors, well before closing time (like an hour), the doors were locked and someone on the inside rudely shooed us away. Good customer service Petco. read more

Fit us in for my two dogs grooming and bath as we were passing through so the family and I could take in the Roswell tourist stuff. Thank you, and great job on my pups. read more

Went here on a Wednesday morning around 10 am. Place is empty and there are three people working in the dog grooming section. They are not taking care of anyone and when we asked about getting our dog bathed there they told us to make an appointment and come back at 1. The place is empty but for some reason we need to make an appointment. Also went to purchase a few items and no one was at the register and I guess being at the register is a burden of some sort because when someone finally came to the register they were visibly annoyed. Sorry to annoy you while attempting to make some purchases. Don't worry I won't be back to annoy you people anymore. read more

I was in the store for about an hour looking for a flea collar for my cat. There were no associates on the floor except for a cashier. Finally walked up to the register where the dog flea collars were. Asked the cashier. She mentioned they were out of cat flea collars, they only had the drops. When they do have the flea collars for cats in, they run around 75 dollars. Ouch... , and that was the least expensive. For that much, id pay someone to sit with my cat and fight the fleas off! read more

My dog's received a deshedding service. She did an excellent job and went an extra mile to get them brushed out well.

Pretty poorly managed location. They carry Natural Balance so I deal with the always long lines because managers are too busy walking around acting like they don't see the customers waiting around to pay because there is rarely more than 1 cashier. read more

I've had nothing but great shopping experiences here. The staff have all been helpful and friendly, the products I need are always in stock and my little dog gets a ride in my Jeep and a field trip. read more

This store had a groomer who unexpectedly quit without notice and it took them months to fill the position; they require a lot of training before they let someone touch your dog (which is a good thing) Monica is one of the groomers who helped before the creation of this review which the majority of the review is based on. She (which is probably company policy) did a body scan to bring up and concerns before taking your dog in as a client. The was friendly, professional, and seemed caring. While I didn't observe her with my dog i believe she treated my dog with gentle care and love. She also went out of her way to accommodate a short notice and small time frame. The reason for 4/5 stars is based on the availability of some items and prices compared to their competitors (petmeds.com/petsmart). However they have products that are more trustworthy than other places like Walmart. In addition the lack of the fifth stat is due to a few people not looking very friendly ( but everyone has a bad day now and then) read more

They do a fair job, but it depends on who is there. Shannan? If she is there you will be ok, but watch out for the others. My dog once got nip with scissors, no big idea, I know dogs move and get cut sometimes But they never told me! When I asked about it, they were evasive, never got the whole story. I have never been back. read more