My daughter was in there recently and your staff lost her dentures, they didn't want to help with…read moreno compensation so we will have to replace them at $2000 This place could care less !!!

Upon admitting a friend to this facility we were told that I could call for status updates. I am…read moreher acting Medical Power of Attorney & Patient Advocate. A Release of Information was signed for me to obtain updates on her status. Since her arrival, I've called every day trying to obtain a status update. Not once have I received a return phone call. I provided the necessary patient ID #, which you are to provide when calling. This was pretty useless. My friend was a voluntary admit on a 72 hour hold. Documents were signed for her to be released at the appointed 72 hours. Be forewarned. If you choose to be admitted on a Voluntary 72 hr hold make sure you sign the 72 hour release documentation upon admit. It will take two physicians to declare you "Mentally Stable" in order to be released. Don't overlook this documentation. The patient, my friend was to be placed in the detox unit. When I finally was able to speak to her I was told she was on the psychiatric ward. This is unacceptable. She witness incidences she should not have. She is non-confrontational. During a group session inpatients were confrontational. She bowed out and went back to the safety of her room. Later, when she was asked why she left the group she told them she "does not do confrontation". This was an appropriate reaction from my friend. I'm not sure where the communication breakdown is, but it needs to be addressed. While I am aware that can be very overwhelming for personnel to attend to inpatient needs, it is their responsibility to keep loved ones informed. I have been a patient advocate for many years. I'm well aware of how to navigate the healthcare system and well-versed in what the laws are. I believe facility needs to improve their communication efforts and/ or be held accountable.

I deal with depression. I think the intake process was a little too strenuous for patients like me…read morewho at times have no motivation. They cancelled my appointment bc I couldn't complete the entire written intake. (I completed 5 pages instead of 10 and gave up.)

The intake process is very extensive and completed online. This takes a very long time. What…read morefrustrated me is that I created an appointment online and it was as if I had done nothing. The intake person did not reference it nor did they seem to care that I had to cancel an appointment due to an out-of-town training. When I tried to reschedule online, again,absolutely no response. Either use your online system with Fidelity, or leave it alone completely. I would think that as a group of psychiatrists, you would be more interested in Maintaining thoughtful communication.