Exceptional care and professionalism! I was recently…read morereferred to Optimum Audiology, and my experience with Dr. Kumar was outstanding. He was incredibly well-mannered, patient, and thorough -- taking the time to explain every step of the process and ensure I understood my results. He acknowledged my history with hearing concerns and showed genuine empathy and compassion throughout the entire appointment. The office staff were warm, welcoming, and very attentive to patient needs, making the visit smooth from start to finish. I highly recommend Optimum Audiology to anyone whether you have Medi-Cal, Medicaid, or private insurance, for their professionalism, kindness, and top-quality care. My family and I will definitely continue coming here for all of our hearing needs.

Wow what a difference a day makes. Incredible performance. Things have changed a bit, however.read more

This is the place to come here for several reasons, they have HRT hormone Replacement Therapy and…read morethey have a weight loss program and they have other programs as well. Doctor Tek is very nice and Doctor Julianne is great. This place is located on the third level, They have their own lab so you don't have to go somewhere else like most places. This place has a parking structure and there's plenty of parking. I highly recommend coming to this place

I'm disappointed with both the professionalism and administrative handling at this office. An…read moreinteraction with the provider made me feel uncomfortable and singled out in a way that was not clinically necessary. On top of that, the office failed to follow through on an insurance appeal they said they would submit, repeatedly requested documents already provided, and did not respond to my insurance company resulting in a denial. Clear communication and follow-through are essential in healthcare, and that was lacking here.

I really, really like all the services they provide. From the receptionist to the actual doctors,…read morethey are wonderful! Every location that worked with me has been a joy. They are attentive, respectful, mindful, thorough, and consistent. The psychiatrist I saw was willing to listen to my mental problems and I think June the therapist was a very sweet lady there to just listen which I can always appreciate. I really like the dentist I see. She and the assistants make me feel comfortable and they seem non judgemental. I have the nastiest teeth for a 32 year old. Tsk tsk on me. The substance abuse counselor, Mr. Felix was such a breath of fresh air. He went at my pace and we set realistic goals for my road to recovery. I will always choose their services over anyone else's except I'm in a program which means I have to see my program's psychiatrist only. Very good people and professional :)

I can't say ANYTHING negative about this place. I'm a white woman who needed lots of help with…read moreeverything and Chinatown was there for me at my lowest. Leo, Alvin, Jordyn in BH and the Dental Department have exceeded my expectations with the kindness and care they extend to myself...and I know for sure other patients. I will forever be grateful for finding this gem of a place. It's difficult to find good care and this is exceptional.

I have been going to Heritage for about 4 years. Always a great experience. Dr. Ayass recently…read moremoved to Phelan, and I go see him in that office even though its way out of the way for me. I trust Dr. Ayass so much. He's very transparent and honest with me about my health and takes my concerns seriously. At the Victorville office, the receptionists know me & are always really helpful and friendly. I get A LOT physicals, vaccines, TB tests, forms signed, etc that I need for school the last 2 years. Never had any issues. Even Dr. Ayass' nurse knows me, she went with him to the new office. Everyone is so nice. I want to mention that after hours and for certain things, like appointments and refills, the calls go to a service or off site, usually. So far everytime I've called the Phelan office, I think someone in that office answers. Definitely recommend.

The nurses and front staff are wonderful! That is the only reason this place even gets a two. If it…read morewas strictly a review based on them it would be 5+ stars. However Dr. Ayass has zero bedside manner. A real piece of work. 0/10 would not recommend. My mom has some serious cognitive issues and he referred her to a psychiatrist. I wanted a referral to a neurologist as well and he refused. He had no problem getting into an arguing match instead of being a professional Doctor with any sympathy for an old woman going through serious issues. He didn't take time to explain why one may be better than the other. He blamed her for not going to the psychiatrist he had already put in a referral for. She never received info on where to go and even if she did she would not remember. She also had some serious bruising and what look like bite marks on her and he wouldn't even cross the room to look. She cannot tell us how it happened either. It was awful. We are going through the hardest time in our life with this and he was cold and rude. Thank god for the girls that work there. He owes them a raise. I was really hoping for a doctor that would understand how sensitive and issue like this is.

Quick MD I have used for years with total success!! Dr Javier Jimenez treats me like a valued…read morepatient - he subscribes what I need, over the phone! He is my Internist!! He truly cares, asks questions before he gives me my prescription!! I cannot say enough positive on QuickMD

Dr. Kruse is an amazing Dr. He truly does care about his patients and I would recommend him to…read moreanyone seeking a compassionate and empathetic provider.

About a month or so ago my husband and I were sick. We called this clinic and they gave us an…read moreappointment the same day. I am a nurse and my expectations about care and customer service are up there. I could have not been more satisfied with the care received from the medical assistants and Dr. Gill. I have been seen at this clinic in the past when my primary doctor cannot see me and I have always received the same great treatment.

Absolutely the worst medical facility I have ever visited. I was away from home and needed…read moreemergency care. The receptionist was very sweet, polite, and attempted to assist me in every way she could, however, the rest of the office staff,all female, were rude, uncaring, and eventually turned me away, attempting to pawn me off on some other physcian in another city. I overheard one of the office staff remark that, "she was having a bad day because there were 23 patients in the office, it was Friday, and she was hoping to go home early!" In an economy where people are struggling to even have a job, send that old woman home for good, and let the job go to another who will appreciate the employment. Basically, I had a puncture wound that required cleaning, perhaps a few stitches, and possibly a tetanus shot. The end result was that I had to wait two days to get back home to a medical facility in my neighborhood. If you ever do require medical assistance, my advice is to not waste your time with this facility. Give your business to someone else who will care!

Idk how to get a hold of some one I been calling and calling but no answer I'm a new patient and…read morecan't get anyone to answer this is ridiculous especially since I'm new to this place and trying to set an appointment to come in for a new dr this is unprofessional and need to do something about it

I WISH I could leave no stars but that's not an option. The staff here is BEYOND disrespectful and…read morerude, they have no clue how to treat patients. I went in to the office after trying for almost 2 weeks to get ahold of them over the phone. The "Office Manager" wanted to argue with me about everything. I walked out after 5 minutes. Try and call for yourself.. you will NOT get through over the phone. This place is a JOKE!!!!

Faster response when refilling a prescription. Better attitude when talking to patients.read more

Dr Gill is very rude and unprofessional. I have never had a physician speak so rudely to me. I…read morehad asked around at the senior center about him and WOW did I get some crazy stories. I wouldn't take my dog to him. If I had a choice I would give him a negative star

This doctor retired after a long time serving the Wrightwood and Phelan medical clinics. He was a…read morevery conservative doctor and has been replaced by a much younger man, Dr. Peter Stoops.