Unfortunately our dog Baily was very sick. Dr.Manny worked with us and only did the tests that he…read morehad to, he didn't take advantage of us by doing unnecessary testing which would cost a lot! The care, compassion he and his staff showed us was amazing!! Baily was too sick and we had to put her down, but they made the situation very peaceful. We feel confident to continue to use them for our other two dogs.

We have always had a very good experience at High Street Animal hospital…read more The staff are extremely busy and the clinic is busy, but they are always polite and professional. Dr. Manny Toor is trustworthy, realistic and extremely knowledgeable. The staff care - and it shows. I am very thankful for the care they gave to my beautiful cat and grateful for the End of Life care for my cat and for us. Thank you so much for guiding us through the end of life service for Hunter.

The 7 Hard Lessons I Learned (In My Opinion)…read more I'm writing this review for you -- a pet owner who cares enough about your family member to read reviews before making an informed decision about your pet's life and health. I hope sharing our experience helps you avoid what we went through, which would make the nearly $2,000 we spent worth it. The moral of this story? Seriously consider an independent vet, and think carefully before choosing a clinic that's part of a large corporate group. CBC News has covered the pressure corporate vet clinics face to prioritize profit, and that context helped me understand our experience. Our dog had persistent ear infections, severe skin inflammation, and yeast-related symptoms that were repeatedly treated as allergies. He received ear medication, flea medication, and an allergy injection (Cytopoint). We were told it can take time to work, but we saw no reduction in itching or inflammation. As symptoms worsened, we were told the clinic was too busy to see him for over a week, despite accepting new clients. During that time, we asked whether infection could be involved and whether antibiotics or antifungals should be considered. We were advised against them and told to continue allergy management. Eventually, we went to an emergency vet (emergencies only). Our dog was given antibiotics, and for the first time, we saw real improvement -- especially with the yeast symptoms. We also had him on Open Farm grain-free food, consistent with what we had repeatedly said about his severe grain allergy. We finally felt relief. We returned to the original clinic only to address his remaining ear infection. I explained the improvement and the grain-free food. The vet recommended a prescription "hypoallergenic" diet described as containing hydrolyzed wheat, stating our dog needed grains for heart health. Trusting the medical advice we were paying for, I bought the food. After switching foods, our dog reacted severely. When I read the label myself, I saw that while it contained hydrolyzed wheat protein, the first ingredient was rice -- a grain -- and not hydrolyzed. Getting Fired? I returned to explain the reaction and that our dog was worse again. After later reviewing the records, I saw that our dog's grain allergy had been documented multiple times, yet dismissed as "unlikely." There was no apology, no acknowledgment, and no refund for the $168 bag of food. Instead, the clinic arranged a food exchange through the manufacturer. We gave the replacement food to a family in need, as it was not appropriate for our dog. At that point, the food and nearly $2,000 in treatments had resulted in no lasting improvement. We were back at square one. I left calmly and said only, "Your actions are dishonourable." After that, we were informed management would be meeting to discuss "firing us as a client." From my perspective, this reflected the corporate culture at play. Ultimately, it is my dog's life and health that is directly affected by this corporate culture. I didn't wait to be fired. I asked a friend for a recommendation and went to an independent vet. What a paradigm shift. The new vet reviewed the records (including the "non-compliant" label and the documented grain allergy), prescribed antibiotics and antifungal medication, and explained the infection was too severe for allergy management alone. Our dog improved and recovered. The 7 Lessons I Learned 1. Always request and read your pet's medical records. 2. "Non-compliant" can mean advocating when something isn't working. 3. Symptom control is not treatment of root cause. 4. Timely access to care matters. 5. Always read ingredient labels yourself. 6. Corporate culture can influence medical decisions. 7. Independent vets can offer clarity and resolution. Thank God for vets who remain independent and can make caring for their furry patients their main mission.

They will deliberately overcharge you, and it's a revolving door of mediocre vets. Run like a…read morebusiness, not a medical office. I knew they were getting bad before they ripped me off this last time, but after reading other people's bad experiences- the owner should be ashamed.

67 year old who has always had dogs and cats which received regular veterinary care. After 37 years…read morein the Peterborough area I have used several of the local vets. A couple would get 2 stars a couple would get 3 and a couple would get 4 but none compares to Dr. Sargent and his staff. I was amazed at the time they took to explain everything in great detail before and after my dogs surgery. They even explained the xrays and provided before and after photos. I can say enough about how well I was treated and given every accommodation. This is a practice that cares about your pet and you and it shows.

I highly recommend this veterinary clinic...I have 3 Bullmastiffs and Dr Scott Sargent and his…read morestaff are so friendly and down to earth that we love going there. After having 11 puppies, I recommend him to all our new puppie owners. Very attentive, never a stupid question, and very knowledgable. I've found many other vets in Peterborough the complete oposite. So try Scott....You wont be sorry!!!!

Dr. Lindsay Prior is our veterinarian and she is excellent. If this review was for her alone, it…read morewould be a full 5 stars. I can't say enough good things about her. She is amazing. HOWEVER, the Sherbrooke Heights Animal Hospital is so stressful to deal with. If I had any another option, I'd go somewhere -anywhere- else in a heartbeat. They only have ONE DOCTOR who is trained and capable of treating rats/pocket pets. So, for example, I called this morning (Monday) because one of my boys is sick, but Dr. Prior is off until FRIDAY, which is A WEEK AWAY. That is unacceptable -- not that Dr. Prior is off (obviously), but that they don't have anyone else to take care of these kinds of patients when she isn't there. And it has nothing to do with the Covid 19 pandemic because it's been like this for YEARS. When I asked why they don't hire another doctor who is able to treat small animals when their ONLY small animal doctor isn't working, the woman Eva (who we've had lots of other issues with in the past) got passive-aggressive and placed me on an angry hold for so long that I had to hang up and call back later. Eva is a vet tech that we have asked the clinic not to use for our rats. She always had to get my partner and I to hold and restrain our rats because she couldn't do it. Maybe she doesn't like rats? But if that's the case, she should check her speciesism at the door or find work in a different field. She was incompetent in handling our boys and gave us incorrect information on several occasions. That's not okay. So now, we have it on our record that she is not allowed to go treat our boys, but there's not much we can do when she's the one answering the phone. The bottom line is that I highly recommend Dr. Prior but the hospital she works for is a massive disappointment. They may be good for treating cats and dogs, but that's it. If you live in Peterborough and you have rats as pets, you're screwed if the one and only doctor isn't working. They charge more than every other clinic but offer far worse service.

What a great animal hospital. All the staff have been amazing. During covid its been hard not going…read morein with your little ones, I know I can trust the staff here to give my fur babies the best care needed.

I've been going to Parkhill for MANY many years, through Dr Simmons...then Dr. Davidson AND now the…read morenew owner Dr. Young. I have found all of them (both the doctors, vet techs and the staff) extremely knowledgeable and compassionate and I'm so glad they were all there in my corner to help me with & through all of my fur babies conditions/concerns. THANK YOU from the bottom of my heart.

Our dog needed to be euthanized because of a huge tumor that had grown incredibly large over the…read moresummer. Called Parkhill as this is our vet but because we hadn't been there in a few years they wouldn't give us an appointment for 2 WEEKS!! 2 WEEKS? We've been carrying him up the stairs and he could barely walk but because we hadn't been dumping money to them for a while we weren't worthy. "Our mission is to provide compassionate care and excellence customer service " ......NOT TODAY

I had to make 3 visits within one week with my dog. Every visit was so supportive and…read morecompassionate. I was well informed on what tests were being conducted and why and they emphasized that I am in control all along the way, without judging me based any financial decisions that were required. I prefer them to my regular vet, hands down. My final visit was to say goodbye to my pet, and they still made it palatable and respectful. I would fully recommend them and bring my other pets there without hesitation.

The worst place I've ever dealt with in all my many years of pet ownership. Some of the staff is OK…read morebut everything is about money. Hang on to your wallet Not a good place for your pet especially if you don't have $$$. They are part of a consortium, apparently tied into many of the local Vets who are now, coincidentally, closed Saturdays as well as Sundays, leaving a pet owner no other choice but to go to the Kawartha Emergency Clinic. Be prepared to shell out at minimum $1000.00 since walking through the front door will cost you $185.00 for a short meeting with the Vet, if there's one available, or a technician. Thank God for the emergency services offered by Port Hope animal Hospital on Dale road who we just discovered recently. They do not mark up costs for emergency services. I only wish I had found them much sooner . I could have saved thousands( $1000 ) and most of all been confident in the care my pets were given.