I have never, ever, in my life, written a bad review. But my experience at Arctic Chiropractic was…read moreso bad, so terrible, that I feel compelled to write a review to help others. This review is not a reflection on the care I received, but rather the predatory practices aimed at getting patients to pay more than they should. Unfortunately in my case, I believe I have now spent about $500 more than I should have. My first visit alone for an adjustment cost MORE THAN $500. Here's what happened:
I went in for an initial consult with the chiropractor. As an initial appt, I understand there is likely a new patient fee. Once I told them I had insurance (but still had a deductible), they were happy to take my insurance information, run it to see what my deductible was, then run down the 'numbers' after our meeting and adjustment. I was shown a printed piece of paper from a Word document which showed the costs for each service. They couldn't give me a number on the adjustments, for reasons I'm still unsure.
I knew the medical massage would cost $220, and although that seems high, I was explained that that's normal in Alaska. So when I went to pay, I was asked for over $1300. This was to pay for upcoming appointments I hadn't even scheduled. My deductible is $1250 and they know this. I've never ever in my life been asked to pay so much upfront. It seemed odd, but since I know many people don't pay their bills, I thought it was a way for them to ensure payment.
When I asked for a printout of what this would cover, I wasn't provided anything. In fact, they acted shocked that I would even ask such a question. They made me feel (while I was in excrutiating hip/back pain) like I was crazy to even ask for some sort of printout of estimated costs. So in my pain, I went ahead and paid the amount upfront.
I just logged in yesterday to check my EOB (explanation of benefits). And guess what, I was charged OVER $500 for my first visit. The office visit alone was $270, then I was hit with two adjustments in one session and another $59 for traction (he turned on the machine and it moved for 10 seconds). I was never told this would cost so much. I was never provided any accurate information on these fees. I am still in shock that I paid over $500 of my own money for one session. I've seen chiropractors in Alaska in the past, and it never cost more than $130 for one session.
Next time I will pay out of pocket or get an itemized bill before services are rendered. In this case, I was not told how much things would cost, and now am not sure I can dispute any of the charges since they already have my money. I cannot and will not ever recommend Arctic Chiropractic to anyone. Take your money and run!
