I have never, ever, in my life, written a bad review. But my experience at Arctic Chiropractic was so bad, so terrible, that I feel compelled to write a review to help others. This review is not a reflection on the care I received, but rather the predatory practices aimed at getting patients to pay more than they should. Unfortunately in my case, I believe I have now spent about $500 more than I should have. My first visit alone for an adjustment cost MORE THAN $500. Here's what happened: I went in for an initial consult with the chiropractor. As an initial appt, I understand there is likely a new patient fee. Once I told them I had insurance (but still had a deductible), they were happy to take my insurance information, run it to see what my deductible was, then run down the 'numbers' after our meeting and adjustment. I was shown a printed piece of paper from a Word document which showed the costs for each service. They couldn't give me a number on the adjustments, for reasons I'm still unsure. I knew the medical massage would cost $220, and although that seems high, I was explained that that's normal in Alaska. So when I went to pay, I was asked for over $1300. This was to pay for upcoming appointments I hadn't even scheduled. My deductible is $1250 and they know this. I've never ever in my life been asked to pay so much upfront. It seemed odd, but since I know many people don't pay their bills, I thought it was a way for them to ensure payment. When I asked for a printout of what this would cover, I wasn't provided anything. In fact, they acted shocked that I would even ask such a question. They made me feel (while I was in excrutiating hip/back pain) like I was crazy to even ask for some sort of printout of estimated costs. So in my pain, I went ahead and paid the amount upfront. I just logged in yesterday to check my EOB (explanation of benefits). And guess what, I was charged OVER $500 for my first visit. The office visit alone was $270, then I was hit with two adjustments in one session and another $59 for traction (he turned on the machine and it moved for 10 seconds). I was never told this would cost so much. I was never provided any accurate information on these fees. I am still in shock that I paid over $500 of my own money for one session. I've seen chiropractors in Alaska in the past, and it never cost more than $130 for one session. Next time I will pay out of pocket or get an itemized bill before services are rendered. In this case, I was not told how much things would cost, and now am not sure I can dispute any of the charges since they already have my money. I cannot and will not ever recommend Arctic Chiropractic to anyone. Take your money and run! read more

Dr. Bang, "Sometimes two individuals just rub each other the wrong way."?? Apparently my appearance was what rubbed you the wrong way since I barely had a chance to speak as I was so caught off guard. And in no stretch of the imagination is that an acceptable reason for a doctor/business to provide their patient/customer with such appalling service. The right thing for me was to take my business to Dr. Freeman at Live Well Chiropractic where I was always treated.... well. read more

Love Doc Craig, I go in when I feel I need adjusted. Never pressure to go in more often. Always feel great afterwards. Highly recommend. read more

I went to Arctic Chiro a little over a year ago for a new patient special with adjustment and a massage. I wasn't impressed with the doctor, who has since left the practice. So, this review is based solely on the massage. Thomas is fabulous! Massage is really important for me because of some chronic problems I've had with my leg and lower back, and I need someone who does more than just use relaxation techniques. He has a fantastic touch that goes nice and deep (if requested), but doesn't make me feel bruised or sore afterward. Mostly, I like the way he combines movement stretching with his deep tissue work, to get into those hard-to-reach tension/pain spots and muscle adhesions. He's professional, reliable, friendly, and very, very good at his job. I almost hate to recommend him because his schedule already fills up fast, but if he can help other people the way he's helped me, they should know about it! read more

The "adjustment" caused more damage than helping, they lied about costs/insurance, and then the doctor scheduled me for an appt without telling me but if you cancel there's a fee. read more

I am active duty military so I went to see Dr. Craig because I had been blown of by my on post provider. My pain was so unbearable I couldn't even look left or right. Doc put me in a chair and made me fall in love. Not with him, but with the way he cracked my neck. I cannot remember when was the last time I had full range of motion in my neck. A month later I got a call that they were putting me in to see the chiropractor on post. But I am sticking to Dr. Craig. The only way he could be any better is if he had a clone that I could take home to pop my back every times it needs it. Thank you Doc, Josh and Mackenzie for making my treatment there so painless read more

Went here for a massage with a groupon (thank you for accepting it even though it was expired). It was wonderful. I am quite tight and I loved how much better my body felt afterwards. I also sat down with their chiropractor, Dr. Craig and he was very friendly and helpful. I don't live here any longer, but if I did, I would definitely return. All of the staff I interacted with was genuinely friendly and helpful. Thank you! read more

Front desk was helpful. Went there to use a groupon I got for a massage and the massage was awesome!