Pets 2 Impress

check their facilities, reviews on fb and google, second to none compared to everywhere else…read more Family run business

My experience with Woofsnscruffs was initially a pleasant one, having taken my Pup to a puppy class…read moreat Seaham. Having been impressed with the tutors and the smaller, more personal class sizes, I decided to sign up to the next class up at the same venue in May of 2022. Soon after signing up, my household became ill with COVID for a longer than usual time in what was a difficult time. I contacted Seaham and the lady quickly offer me the option of a refund or carry the credit over to attend another time. I opted for the latter. We later agreed a new date at the Washington centre due to the Seaham tutor having retired. The closer we got to that however, my pup entered her first season. Of course, this meant we couldn't attend the class and I was again offered a refund on 2 further occasions to which I accepted, not knowing when I could next book a class. I was asked to call back with my details to process the refund and, as I did, I was then told that 'we don't do refunds'. I asked to speak to a manager and was told on several occasions that I'd be contacted, by phone and also by email. This didn't happen until I emailed the manager directly. David Potts-Brown, the manager, eventually replied to me to explain once again that refunds are not offered, regardless of what the staff said and regardless of my initial situation of ill health due to COVID. I have since asked for a further correspondence from David to clarify his position on why this is, as his original email suggested that refund policies were relaxed due to COVID, yet seemingly doesn't apply in this instance. I have asked for an explanation of how staff across 2 separate sites have managed to offer a refund on 3 occasions, contradicting their own policy each time. After 2 weeks, I have yet to hear from David and doubt that I shall. I would not recommend you use woofsnscruffs. The handling of my complaint has been poor. Communication has been inconsistent as with the knowledge of their own policies by staff. And management, it feels, are simply ignoring my complaint. There are other trainers and classes you can attend and I'd encourage this reader to look beyond woofsandscruffs.

Dovecote Farm

4.5

Dovecote Boarding Kennels is a service I would definitely use again…read more My dogs are always clean and happy when returned, the prices are reasonable and the owner very friendly. My only one complaint is that they close one day per week (Wednesday, I think), so if I want to collect my dog this particular day, I have to wait 24 hours (a shame when returning from a trip and eager to see your pet).

We have used Dovecote for many years for our boxer Bryn, found Alan and his staff exceptional. Bryn…read moreknew as soon as she saw our cases packed she was going to visit a trusted friend. Unfortunatley we have had to say goodnight to our beautiful pet but glad that when we were away we knew she was happy and well cared for when we were gone. We would highly recommend Dovecote and have done to many of our friends.

Pet Warehouse

5.0

Great staff, always helpful. A wonderful place to buy all your pets needs at low prices I have…read morebeen going here for years, well pleased with service and there care given to my needs.

Pet Troopers

4.0

Fab shop for all your pet needs, gave me grat advice tooread more

Born 2 Run Pet Care

5.0

Born 2 Run was set up in Barnard Castle in March 2010, and has relocated to Burnopfield in January…read more2014. Born 2 Run offers dog walking, cat visits, small animal care, puppy care and training. Tamara has 4 years experience at PDSA as a veterinary care assistant as well as training in canine first aid and dog training.

Willow Veterinary Centre

4.5

Excellent vets. The whole team at Willows are Professional, kind, highly skilled, knowledgeable and…read moregive a very high standard of treatment and care. The prices are competitive, although I would use this vets if they were not because of the high quality of service. Amazing place I cannot recommend highly enough.

Great vets. Competitive prices and easy to get to. Marked down for lack of parking.read more

Pets-n-things

Good pet shopread more

Vets Now Gateshead

We took our dog late Friday night to be euthanised due to him deteriorating due to cancer and…read morebreathing difficulties. Rosie and Ashley looked after us and explained the whole process. They were so professional understanding and had genuine empathy for us all. I could't thank you enough its just unfortunate that it was due to upsetting circumstances. Love from Bud and his family xxx

APPALLING SERVICE FROM 'VETS NOW' OUT OF HOURS CLINIC…read more I received appalling care for my dog at Vets Now, Gateshead clinic. As a life-long dog owner and regular user of veterinary practices I write this as a caution for pet owners whose own practice uses Vets Now. They put my dog on drip for 24 hrs instead of doing tests my own vet was going to do. Unknown to me they completely ignored this information. Tests would have found a quick solution whereas lengthy drip time prolonged suffering for my dog. It also approximately doubled the estimate at that point. During the night, a vet who took over had seen my dog get worse with symptoms of liver dysfunction but still did not do tests. Vet just left my dog on drip to continue to worsen and did not inform me. According to records my dog was in a serious and nasty situation by then but tests still not done for over 7 hrs after noting the liver problem. Tests finally done over 24 hrs after admission by which time my dog had been left to deteriorate to a sorry state. Dreadful service. Unethical conduct. Appalling duty of care. If possible try to use a practice with 24 hour cover at their own premises.

Lanchester Pet Resort

4.3

(4 reviews)

This place is great, the kennels are huge, I always use them when I go away as I know my dogs will…read morebe well looked after. They have music and even TV's in some rooms for the animals. They seem to look after any sort of animal. The place looks clean and spacious, there are always members of staff cleaning and walking the animals. The area for the animals is run around is big and secure so they can't run off. The animals have bedding as well to make their stay more comfortable. For what you get, their prices are excellent. I am always happy with their service and I trust them to look after my animals.

I took my cats here while on holiday and I feel happy to leave them in their care, they are very…read morecaring towards animals. A professional business who cares is hard to come by, I like the fact they actually ask to see your vaccinations cards, not one other kennel I have been to has asked. The place is clean, warm, spacious and the animals even have music. They have large land for the dogs and above all the price is very reasonable for what you can. Excellent thanks very much xx

Chartis Boarding Kennels with Cattery