Today our family experienced one of the hardest moments a pet owner can face. Our dog Reese was…read morecritically ill and suffering, and we came to Colonial Park Veterinary Clinic for help. We arrived at 12:30 pm during posted business hours (they were open until 4 pm). There were only two people in the waiting room. I explained that Reese was suffering and that this was urgent. I also clarified that while Reese herself was a new patient, I was not a new client and have spent thousands of dollars at this clinic over the years. Despite this, we were turned away. When families walk into a veterinary clinic with a suffering pet, they are already in distress and hoping for compassion and help. Being turned away in that moment was heartbreaking. Thankfully another veterinarian stepped in immediately and did everything possible to try to save Reese. We will always be grateful for the compassion that was shown to our family there. I hope the clinic reflects on how situations like this are handled in the future. Pets are family members, and moments like these are when compassion matters most. Compassion should never depend on whether a pet is already in your system.

Everyone there truly cares about my pets. Walk-ins are welcome. No appointment is required.read more

The staff was all incredibly friendly and kind. The doctor was thorough and kind. I have two dogs…read morethat need extra care, and they accommodated both very easily, and I didn't feel guilty for their behavior. The prices are unmatched for this area. I previously went to another local vet and was charged almost double for the same services/preventative care and I was not able to order the type of flea and heartworm prevention I preferred (they only offered prescriptions in hospital- NO online orders). I will say the visit was fast and I felt they valued their clients time. My only negative I experienced (not the clinics fault-just sharing my full experience) was with their online pharmacy Koala. They messed up my order so my dog had been waiting for his medication over two weeks now. AGAIN not the clinics fault. Just beware to stay on top of this pharmacy for prescriptions if using them. Make sure you order way ahead of time or be aware of potential longer wait times of receiving the medication your pet may need!

A "Caring Heart" is right! I've had a great experience with them and the staff is very friendly…read more Dr. Wade has helped my elderly dog in ways no other vet has, and truly seems to listen when you express concerns. I did call once and was denied an appointment, but that was because the young lady failed to realize I was an existing customer. Once she did, she apologized profusely. Just be mindful that in WF you must have established care in order to be seen by a vet, apparently even in emergencies. With that said, I'm so glad this place was recommended to me and plan to stay with them for as long as we're stationed here. For those living on base (we don't) this is incredibly convenient in terms of location, too.

I'm sharing this so other pet owners can make informed decisions. Our experience with Dr. Wade at A…read moreCaring Heart Veterinary Hospital was deeply disappointing. After surgery performed by Dr. Wade, we were told there was nothing found and the real issue is a parasite. A lot of medication was given to our dog, which ultimately made him to get worse. The surgery itself was poorly done, and the diagnosis he provided was not what was actually wrong. Our pet's condition continued to decline, despite multiple visits and reassurances that everything was fine. We spent thousands of dollars on care that did nothing to help and ultimately made things worse. When another hospital -- Colonial Park Veterinary Hospital -- evaluated our pet, they immediately found the real problem and provided the treatment that saved his life. Shortly after we raised our concerns, we received a letter from Dr. Wade stating our pet was no longer welcome at A Caring Heart. Given the outcome, that decision speaks for itself. While most of the staff were kind & helpful (they just follow orders from Dr Wade), Dr. Wade's surgery, diagnosis, and overall care fell far below an acceptable standard. I would strongly recommend seeking veterinary care elsewhere.

The staff was very friendly. My dog doesn't like a lot of people, but she liked everyone there…read more She even didn't mind the vet. She was comfortable with everyone there. The vet was very caring and listened to everything that I had to say and treated my dog with great care.

Dr. Brown is wonderful and caring and he has taken care of my fur family for years. His staff are…read morefriendly but they probably need to smile more. The previous review seems odd since there are no televisions in any of the exam rooms nor have there been in all the years I've gone there. The walls are filled with literature and posters and photos and actually wouldn't have any room to place a big screen even if he wanted to.

A really great vet clinic. We've taken our three dogs, two bulldogs and a Boston Terrier, here…read moresince being stationed at Sheppard AFB two years ago. Always prompt in scheduling appointments and administering treatments. Dr. Gibson is really good with our dogs and more than reasonable on pricing. Julie even gave one of our bulldogs a terrific nose job to enhance her breathing. The staff is also great.

"I run a business here and I can't get burned." - Dr. Julie Gibson, Feb 20, 9:05 am…read more AVOID THIS VET AT ALL COSTS. My baby girl is now DEAD. Poor baby girl. Ariel was the very best little pet friend I have ever had. She loved us all so much and we treated her like family. She somehow came down with sudden paralysis late last night, then passed away in my daughter's arms on the way to the 2nd Vet, since the first one REFUSED to see her without a deposit first. I live 1/2 mile away and asked if I could go get payment first HOWEVER Dr. Julie Gibson at Western Hills Animal Hospital said they would need a deposit before any treatment would start. Ariel DIED an hour later. @Julie Gibson has NO COMPASSION because quote, "I run a business here and I can't get burned.' REALLY COMFORTING WORDS FOR MY 11 YEAR GIRL DOC!!!

I got my cat Abigail here almost 2 years ago everyone was helpful. I love my cat and she is my…read morefurry companion.

I did my part by donating over 250 pounds of dry dog and cat food plus 18 cans of dog food and 5…read morelarge cans of cat food!! Facility has large area to walk dogs. Nice grounds with trees and benches.

Trusted My Mother…read morehas been coming here for years, for her horses and cats. There's nothing these good folks can't handle, other than humans.

I had someone buying 2 bulls and said they would pay for the sperm test and I told them to call…read morehere because I had always used them. 3 months later some lab bill arrived and I called and told the lady that it should go to the man who paid the bill because it was his bill. a day later I get calls from a jenna or someone who informed me it was my bill because the one bull did not pass. I said I did not owe and I had straightened it out and she kept on and then told me to get another vet and slammed the phone up in my ear. I have yet in 3 days to get to talk to the owners and I had gone there for years. I am unrecommending them to all the people I sent there.

In the Ruff was once the regular groomer for my 2 elderly fur babies. It was fairly quick,…read morereasonably priced and friendly. Until I took them in and heard my poor little crippled dog YELP as he was apparently either being positioned or set down too hard on the grooming table. My dog never yelps, you have to really hurt him for him to react verbally because he is an Alpha dog. When the groomer brought him out to me I asked why I heard him yelp right after she carried him back there. She heard me but refused to answer my question. I paid my $10 or whatever it was and never went back. I DO NOT RECOMMEND THIS GROOMER - Your dog does not deserve a groomer that cannot even be gentle with an elderly crippled up little dog! My dogs are both used to grooming and nail trims, since we have gone every 2 weeks for years for their trims wherever we live. We went back to our vet. Twice the price but they love my dogs and treat them with great care. My dog are worth paying more to keep them safe! BUYER BEWARE !!

I took my Australian Shepherd in for a haircut and came home with a shaved fur baby. I asked for a…read moregradual cut over time and to be careful of the undercoat. This was the 1st of what was supposed to be several cuts over time. I was in shock when I picked my baby up (after paying before seeing her new cut). I was charged more than originally quoted, told an extra service was done? I was not informed of this during payment. I was only told; after questioning if next time would be same price? After my baby was brought out to me, I was devastated. Her collar was falling off due to so much hair removed. I was in shock. I literally sat in my car and cried for several minutes. After examining at home, I discovered the inside of her thighs were shaved to the skin. My poor baby would not even come near me for 2 days The fat, happy fur baby I once had, is now just a shaved down mess. I should have been informed at pick up of extra service performed and that they shaved her! I now have a traumatized, older dog that will take months to recoup. The hair is for natural protection, now I must worry of sunburn, heat stroke and skin issues. If you are not familiar with grooming certain breeds--- don't brag that you are.