After having my cat stay with pets in the city twice, I was told by the staff that they would no longer take her for any more stays. Their reason being it was just too hard to get her in and out of her 'condo'...now I say 'condo' because it is defiantly not what they described at all. It is a CAGE. The 'condo' is Incorrectly described.
She is a cat, she is going to be a bit scared, of course she might be hard to get in and out of her 'condo' It makes me wonder if they actually let her out at all as she stayed with them for a long period of time.
We organised pick up and drop off which is an extra $40. Due to work, I could not get home before 2pm for them to pick her up. There pick up and drop off times are between 11-2pm. It took a lot of emailing to convince them to come an hour later at 3pm. Overall, the staff were rude. Constantly having the manager Amanda emailing me about payment for extra food- I was already aware of this as it had been organised with Hannah (the only nice staff member there) The manager was also the person that was saying no to the later pick up. Overall I am very unhappy with the way my cat and myself were treated. To have my cat dropped off, the staff member saying ' hey I need to talk to you we can no longer take your cat its too hard getting her in and out of her condo' then driving off. So rude. I will NEVER take any of my pets there ever again.
Too bad because I would have been a good customer. read more