I wish we had insured with another company. Poor customer service. Staff that often don't care to check o the accuracy of the information they are providing. I have had to make numerous phone calls about delayed claims just to find out that they need another piece of information (after being told by three previous customer service members that everything they need was submitted). This has been a reoccurring problem. Policy premiums and deductibles that shoot up when you actually need the coverage. I have found better coverage for the price available out there. read more

Very Restrictive reading of policy. I've paid the monthly fee for my dog's 8 year life. He needed a chipped tooth removed - there was no evidence of dental illness, or trauma, and the company would not consider this an "accident" or a treatment for the dog's pain. Coverage was capped at $200, versus $1000. If you are seeking insurance for your pet, you're better off opening a TFSA and putting the monthly insurance cost in there. Had I done this, I would have had more to put toward in bill in 5 months, or more than the $1000 cap in 2 years. 8 years of donations to persecute with nothing but difficulty when I needed them. Definitely explore other companies! read more

PetSecure - BC/Canada Not even worth it. I've been with this company for nearly 15 years, and throughout that time my premiums have increased every year while my deductible was raised to the maximum within just a few years. Now that my dog is 16 years old and needs more medical support, they have reduced my coverage ratio from 80% to 60%. They pulled the exact same move last year--right before my dog required major medical care that cost me $1,500. During that period, they only covered 60%. After I complained, they claimed they had done a "careful review" and restored the coverage back to 80%. And yet, this year, they lowered the coverage to 60% again, justifying it by saying, "we are not increasing your premium this year..." If you are debating whether to use PetSecure, do NOT use this company. Save your money and avoid the stress, inconsistency, and nonsense. They do not support long-term customers when it matters most. They won't let you feel that you are protected. They will try their best to profit off of you and your dog. read more

I had a pre approved claim, took 3 weeks for them to even look at, and now they need another form filled out that you can't download. its not worth the savings at all read more

I paid into this company for 10 years and was denied 75% of my claims. They refused to pay for my cat's cremation because he had urinary issues. Never again will I use this company. Do yourself a favour and put your money into a savings account. read more

Don't ever use these heartless people for anything regarding your pets. I lost my my Sunday and they send me the cancelation email at 1115pm when I'm grieving. What a worthless company. read more

Complete scam. Shows retroactive from Dec16 my puppy got into an accident same day and now they aren't paying for anything because there waittimes that it's mentioned anywhere is 48hours from buying the insurance. Scam read more

Not happy with this company! Do yourself a good favour and don't get pet insurance from this company. I added my expenses I paid for an illness my kitten had and they denied my claims. I will definitely be looking into reputable companies for insurance. Petsecure you should be ashamed ripping people off!! terrible company read more

A total Scam 15+ years and over $15,000.00 paid out with no claims my friend had to euthanize her dog so it cost $1,183.00 .When she contacted Pet Secure they threw a $700.00 deductible into the equation so she decided to cancel and not submit the claim as the $483. would just be paid back to them while waiting months for a miniscule claim payment. I would not recommend this company but open your own separate bank account and put what you can afford I to the account to look after your pet if anything should happen. When she called to cancel the rep tried to keep her from canceling and when she said she was recording this conversation he became rude and actually hung up on her.Not nice when she lost her best friend of over 15 years this company has NO compassion. read more

Appaling customer service and poor overall service - except in their ability to take your payments - even when you do not want them to. Have tried 3 times by writing over several months to cancel my policy and to date this has not yet happened. They've continued taking payments for 6 months since my dog actually passed away. Phone calls are pointless because they will only cancel policies if received in writing and provide n o information on the phone - and except of course they don't seem to cancel for written requests either! Over 15 years this policy also only paid out on one occasion, as every other claim had some reason or other to be considered ineligible. Do not waste your money!! read more

https://www.cbc.ca/news/canada/toronto/pet-insurance-coverage-change-1.5399463 Exactly what happened to this poor woman happened to us. Insurance is such a scam... Unreal. You buy it for when things go wrong you pay thousands and thousands. Then when you need then they wont pay, or they pay then they change your coverage and rape you from then on. Save in a separate account for your own insurance. If you dont use it it is a ton of savings for you, instead of giving it to theives. If you need it its there. My two cents. If you get this insurance dont feel safe cause they will screw you when you need em most. read more

This is a scam company, never go to them. First, they take weeks to return claims, and on two claims made $0 refunded each time. They come up with a different reason every time "unfortunately your policy doesn't cover this treatment" when it's a basic exam. And when you call them, they don't answer. They take your money and never intend to give it back. FRAUD read more

They have competitive prices but that is the best thing you will get about pet line/ pet secure. You will wait on hold for a very long time to talk to someone, who is very rude and short with you. They act like talking to you is a burden and don't want to help... I've worked with lots of insurance companies and usually they at least try to be nice. These guys have the worst customer service I've ever experienced. Sure. The price is okay but you get what you pay for. read more

They will do literally anything to not pay out what they owe you. My coverage covers accidents, and my dog hurt her back. Vet marked on the form as an accident, submitted everything, didn't hear back for a month. They denied it, claiming it was a "condition". Assuming the best, I told them no, it wasn't, it was clearly marked as an accident by the vet. Now they're asking me to submit a formal appeal - even though they obviously messed up (or, more likely, deliberately denied it and hoped I wouldn't follow up). Terrible company, will not provide the service they purport to offer. read more

If you actually make claims for your pets they will reduce the percentage you are covered because then they don't make money. Terrible company read more

have been paying for 10 years. thankfully, our pet has had excellent health but, out of the 3 times we have required coverage, 2 were flat out denied and one was a minimum percentage covered. I would open a separate account and out the monthly contribution in that. read more

Terrible assurance. Very bad communication, no payment after my cat's accident 2months ago, impossible to have them over the phone, insurance documents are so hard to understand. I do not recommend it. read more

the only thing I can say that Petsecure insurance is very,very good at is taking the monthly payments. Their service is terrible sometimes takings weeks for them to acknowledge they have received your claim, they like to blame the vet but I know the lady personally at my vet, when she sends my claim to Petsecure she sends me a copy of what was sent the same day as it was sent to Petsecure.As I said before they are very good at taking your payments , they also very, very good at reducing your coverage if you submit too many claims. I can honestly say I will never use Petsecure again you really don't want to deal with the headaches. My next pet will have a saving account opened with money going into it every month to cover vet bills. Petsecure I can only hope that like the Libreral party you go down in a huge ball of your ouwnBULLSHIT. The only thing you can take to the bank me and my pet will NOoT ever be part of your business.you are a disgrace. My advice to people simlpe. STAY the Hell away, put accouct in a bank and look after him the way he should be looked after, trsut Petsecure to takestheir and do what tyey do we'll take yupr moneys fooljs t. and look after EVEV drab read more

This company is only good to deal with if you don't have claims. I made claims that my policy allowed and now they won't cover the same rates. My opinion is that this was a waste of money and time. read more

My 14 year old dog just passed...I still have an 11 year old cocker spaniel. I had both on plan 4 , the top plan. No matter how good a saver you are , you can never anticipate the soaring prices for vet fees and drugs. When the dogs are young, yes it seems more is going out in premiums than ever coming back but just wait till hopefully your dog lives to middle age or older! Pet Secure always completed the claims in record time and deposited quickly. The swiftness is only as good as your vets claims submissions. Premiums and deductibles increase over the years but that is totally understandable. I would totally recommend Pet Secure to anyone with a dog. A very satisfied client read more

I have learn my lesson the hard way regarding pet insurance. I was stuck with a vet bill of over $1000 because my dog has an accident and need to go see an optometrist for an eye surgery and later the same dog has Intervertebral disc herniation or "slipped disc" that cost me another $2000! So from now on, all my dogs have health insurance! Petsecure really fits my needs. They have choices of coverage so you can always start with one that has lower premium or go all the way with the one that even cover yearly preventive care like dental, vacc. You do need to pay upfront for all the medical services and then you just need to mail invoices with the claim forms and a cheque after the co-insurance amount will be mailed to you. If you get the secure for life, which includes Holiday cancellation, burial or cermation and other benefits. I highly recommend getting the coverage when your pets are young because once when symptons start emerging then those conditions may not be covered. read more

Petsecure - Pet Insurance Near Me - Winnipeg, Manitoba

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Even the bank thought that this company sounded sketch. I had PetSecure for around 6 months and decided to call in to cancel as i got a pet whose breed is naturally predisposed to a lot of health issues, which they do not cover and i decided it's cheaper for me to not have the insurance. The Customer Service Rep I spoke with said sure and asked me the name of my pet, email, etc to confirm for the cancellation. 6 months later i see i am still being charged, I called in and asked if i still have an account with them and they said no i do not. I lose my debit card and i think i am finally free from them, but they were still charging me because they had my account number, transit number, all that shebang. I call in 6 months later, so one year after the initial call of cancelation, they tell me that there is no record of the call in their client history with me, the Customer Service Rep told me i should have taken a screen shot of the call from my call-log and saved it (She said this word for word). She then told me i should know that they do not accept cancellations via telephone and that is it through email only. I asked if i could get a refund since i should not have been getting charged, she said no since there is no documentation of the call, there was no cancellation that occurred. All she could do was cancel my subscription with them. With i could give a negative review, even more i want my money back!!!! read more

I had a HORRIBLE experience with them. First of all, I hope you're patient because the 10-day-period needed to review my case took TWO MONTHS (I sent my claim on March 26th and this saga ended today, May 26th). It was very difficult to get someone on the line and it would simply hung up on me without having been able to speak to anyone. I had to call many times during the day, multiple times an hour to get someone on the line. I had to speak to three different people on the phone on separate occasions and send emails to another just to activate my customer account and start this whole insurance claiming process...I've never had that kind of experience with any insurance company before. The insurance coverage takes 48h before being activated. I adopted a cat from a shelter on March 5th. On March 8th, I had to go to the vet because the cat was vomiting bile. The shelter told me that my coverage was effective since I had GONE TO THE VET 48h after the adoption. Unfortunately, Petsecure took into account that the cat's symptoms from the night before (March 7th) were the starting point for the cat's record and not the date of the appointment. If you want to waste your time for two months to make a claim and never see your money again, choose Petsecure. You will not be disappointed. Stay safe everyone! Marilyn read more

The only reason PetSecure is getting a 2-star rating from me is because I did have an 'okay' (3-star) experience with this company a few years ago. Before I had time to get medical records on file this time, I found that a telephone associate would provide a verbal response, only to have an 'advisor' email a different response. This didn't happen only one time, but THREE times in a three-week period before coverage even started. And, not once did an 'advisor' email promptly. I had to follow up by phone and was left on hold for long periods of time, their excuse being Covid-19. However, they were not tardy when putting through my monthly fee! As the saying goes, "They ain't what they used to be!" I, therefore, cannot recommend PetSecure for your pet insurer. read more

Honestly, bad reviews aside, I wholeheartedly recommend Pet Secure. I've been with them since 2012 for my cat King, from his kitten age all the way up to his recent passing. Pet Secure was there all the way, even providing coverage for his euthanasia/cremation. In my Baby's lifetime he had some health issues and got into a lot of trouble. Vet bills are already expensive enough. I had peace of mind knowing that I would be reimbursed for the majority of the costs. I had Secure Level 2 for those wondering. I was usually reimbursed within a month, not bad at all. I also appreciate the customer service. Even the kind messages to us after King's passing. It was appreciated in a time of emotional vulnerability. I will soon be canceling my Pet Secure, as I no longer have a King. However, I will not hesitate to sign up again if I get another cat. Thanks for all the years of care, Pet Secure. read more

Bad responding time, bad coverage, processing time takes weeks. Don't waste your money on them, 2 months in and already got out... This company will find a way to deny your claim and take your money. read more

It is a freaking scam! Tons of things they don't cover especially dental work. see attached terms read more

Petsecure - Pet Insurance Near Me - Winnipeg, Manitoba

Tribble insurance company, avoid at any cost. Customer service agents are not understanding and they keep repeat their own story for many times without listening to you. Long story short, they evaluate my puppy's motion thickness a pre-existing condition and didn't pay for my dog's problem when she chewed and threw up a piece of stick! read more

I've been a customer for around a year. They do not respond to inquiries - even those pertaining to policy details. Yes, I made sure to email the right contact address. They also slapped very broad exclusionary clauses onto our policy because of a superficial (skin) issue I took my pet to the vet for - this was an issue that the vet had explicitly stated was most likely a one-time, accidental thing (ie not a genetic/hereditary condition). Petline Insurance is Petsecure's parent company, I believe. read more

It is very clear to me, why it is almost impossible to find any reviews for this insurance company and why they don't allow comments on their social media...because you would not be seeing anything positive. When we originally decided on this insurance for our puppy (it was the insurance the shelter had picked for a free 7 day trial), the customer service agent was already harassing us about our choice of coverage and gave us the whole sales pitch even though we asked him not to, trying to get us to choose a more expensive package. He was obviously offended by us not buying in and insisting on our original choice. The first two claims continued to be a hassle, since one claim was randomly placed on hold. We were not informed of this and only realised this after we were not reimbursed for weeks and I checked the portal again. As a reason, they gave a missing invoice. An invoice that I had already uploaded. This December our puppy suddenly passed away after we drove 5 hours rushing her to an emergency clinic in the middle of the night. We left that clinic heartbroken, without her, but with a hefty vet bill, that we had to pay right there. After a week of mourning we took care of all the bureaucratic tasks and handed in our claim by providing the extremely detailed invoice the clinic gave us. Since this had been an emergency, we did not take the time to print out the claim form, Petsecure asks you to have filled out by your vet. Thinking the invoice would be enough, I submitted the claim and waited. I got the email saying our insurance was cancelled (due to our pet's demise) almost right away and figured the payment would come soon after. Instead it took another while for them to send an email asking for the claim form. I emailed the form to the clinic right away but knowing it could take a while for them to get back to me (more pressing tasks at hand like, I don't know, saving lives?) I called Petsecure to ask them if this was really necessary. I was greeted by a rude customer service agent who expressed zero compassion. When letting him know that this is adding stress to an already horrible situation, he had the audacity to point out that it took us one whole week to hand in the claim after our puppy died. Even though I stayed polite the whole time and assured him that I had no personal issue with him and just wanted to point out a flaw in the companies policies, he showed no understanding and kept repeating the same words "this is for practical reasons" DO NOT INSURE YOUR PET HERE. You will spend your days sending around forms like chain letters and waiting for money to arrive when you should be spending time with and taking care of your pet. As a comparison, other pet insurance companies have 24/7 customer service and will pay the clinic instantly so you don't have to spend money you don't have (the whole point of insurance). read more

High cost for the insurance and very little is actually covered in the end. It doesn't translate to something beneficial. Their customer service from a management and dispute resolution perspective was terrible. read more

They never cover anything. They will always find a way to NOT pay. We have been paying $50 a month for 2 years and have never gotten a cent. Would have been better to stick this money in a savings account... read more

complete scammers do not use this company for anything they dropped my account without notice and left me with no insurance I paid my bills in full every year at the start ... never been so let down by a company ... read more

I wish I could give them 0 stars. They were easy to contact when I signed up, promised the world. However, when my puppy got sick... I didn't hear back from them. I called and it would never get through, I emailed and they answered weeks later. Then, I tried to get the bills covered. It was $800 of my money gone that should have been covered. At this point, they elect to tell me that she needed a health check done before her file could be completed, despite me being told when I signed up that since she was only 8 weeks old that she would not need a prior health check. I paid for 4 months of their coverage, money that wasn't actually covering anything. When I canceled, they wouldn't give me that money back despite that back that she was not covered at all. I cannot say anything good about this company. Avoid it, and move to something with better service like Trupanion instead. read more

I wish there was an option to take stars away instead of choosing 1 star. Worst insurance ever, they are scammers and make false promises. When you are taking coverage the conversation is completely different than when you actually have one from them. You submit claims worth $$$$$$ and they pay back $30-$40. Call center gives you different information and claims has their own set of garbage to share. Unprofessional and worst of the worst insurance. read more

Petsecure Canada Pet Insurance review This company is anything but a 4 star! Impossible to get ahold of by phone or email. Call and they say you have a 15min. wait time and when that gets close, the message then says you have a 30min wait time...LOL Even veterinarians complain about the lack of customer service in communication. When you have a pet in need of medical care it is imperative that you are able to communicate with your insurance company. I suggest leaving complaints and concerns with them with animal organizations (BC SPCA)that endorse Petsecure so they know the truth about the terrible service. read more

I have been paying for pet secure for 8 years. We have two dogs so times that by 2. I have had maybe one or two items actually covered through them, there always seems to be some reason why they won't cover something. I also rarely get responses back from their team when I reach out. Often I have to follow up four or five times. My dog is going through a forced spay as a result of pyometra which is life threatening. They won't cover any of it even though it's non-negotiable. Additionally, rates continue to incline despite the fact that I had made zero claims until this year. It is better to self-insure to be honest. Put $50 into a savings account over the life of your pet. It's a far better use of your money. read more

@Petsecure horrible horrible horrible service. Definitely don't recommend! Very mean costumer service agents. I submit 2 insurances approved by the vet . 2 months later my cat needed to see the vet and I had to pay $600 bill and they didn't even start the insurance. The answer I got was cause I didn't call them to follow up and didn't active my insurance over the phone after I submitted. Where does it say I have to run behind my application to voice activate it ? Ridiculous! if you want your money back, stay away from them. read more

Very bad customer services, they said "oh! You have to check your portal". stupid company. their sales representatives raised their voice to me and like "oh! Its your faults not to check the portal so we cannot do anything else for you". read more

When I signed up March 17, 2022, I gave all documentation from my breeder, the breeder's vet, and my vet. Pet secure took payment from my credit card the very next day after my application March 18. I made an appointment to see my vet with my kitten March 28, less than 2 weeks after I got the insurance to be in compliance with their requirements for me to have a medical examination conducted by my vet. my vet said she will send documents to my insurance. perfect. I got an email on April 14 indicating they have not yet received any medical records. Again, I sent all medical records in my application a month prior, and gave all of my vets contact information so they could get what they need directly from the vet because I am not a medical professional. so I resent the exact same medical records again and phoned my vet to resend the proof of medical examination from her. Currently Petsecure STILL do not have all required medical records?! for a 6 month old perfectly healthy kitten who has only been to the vet twice, and they have everything that I have for records for my kitten, so I have no idea what else I can give them. This insurance company is still charging me for the insurance while I am apparently NOT covered due to administrative errors on their end!! They have taken payment on March 18, April 18 DESPITE me "not being covered " Absolutely unprofessional, lack of correspondence, and unethical continued withdrawal of money if the policy is not in place yet!! I've done everything I can to give you all information I have and when I requested a refund for money withdrawn before the policy is in place and they ignored that all together read more