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    PetSmart

    3.2 (12 reviews)
    Open 9:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Bath and groom only

    Private dog training

    PetSmart Photos

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    Reviews With Photos

    Dried blood from the groomer cutting him with the clippers.
    Kari S.

    Warning! Do not being your dog here for grooming. My puppy was shaved down to the skin and his ears were cut in the process. My poor dog is terrified to leave the house and has been in constant hiding since being groomed on October 3. I'm upset that I am the one who had to discover that he had been cut (both ears). Horrible experience and can not trust the grooming salon.

    Here's my girl

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    1 year ago

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    3 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    8 years ago

    Love this location! Everyone is so helpful and friendly! Unlike some of the other pet stores in the area I know I can count on PetSmart!

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    10 years ago

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    7 years ago

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    Ask the Community - PetSmart

    Appleton Pet Spa - He looks worse than when I sent him in.

    Appleton Pet Spa

    (5 reviews)

    I wish 0 stars was allowed, because Appleton Pet Spa and their employees deserve it. They are…read moreunprofessional and very disrespectful. Especially Megan and whoever answers the phone. This is the absolute worst experience I've ever had with a dog groomer since moving to WI. DO NOT TAKE YOUR PETS HERE. I can give my dog a better haircut than they attempted, and he is regularly groomed because he hates his leg hair/nails being cut and we prefer not to do it because of that. I included a note when I made them appointment that he hates his legs/nails buffed. He has been to the groomers dozens of times, and we have NEVER had this issue. Since they had issues with my dog staying still, Megan suggested he be sedated next time. See texts for proof. What in the actual hell??? Then in the text they misgender him multiple times??? How attentive are they really? When I called, I was obviously upset and they hung up on me WHILE THEY STILL HAD MY DOG. I am absolutely appalled at how I was treated and I can't help but feel discriminated against. I walked up, was handed my dog and didn't have to pay, but I have to leave a review so everyone knows how ridiculous they are. So unprofessional. So disrespectful and so rude. I am never disrespectful until I am disrespected first. Whatever you do, do NOT TAKE YOUR DOG HERE.

    so disappointing. was helping my family by offering to take their pet here to be groomed. First…read moreit was downpourIng causing stress to their fur baby and then I got to the spa and no one was there. sat outside waiting in a storm while this poor baby in the carrier was crying and becoming so stressed that she vomited all in the carrier. waited 45 mins for someone to come. called the number and no answer. finally decided to leave but what kind of business dosen't inform arriving clients that they won't be there. bad enough my family called for over a week to get an appointment but no one ever answered then. thought it was just a one-off or anomaly but guess not. we need someone with reliability and who is accountable. not fair to our pets or respectful of others time. DO NOT RECOMMEND! not a way to run a business.

    Tailwaggers Doggy Daycare - To be able to see her living her best while I was away.  Super awesome.

    Tailwaggers Doggy Daycare

    (19 reviews)

    I'm heartbroken to write this but want to warn people. my puppy seemed to love going to day care, I…read morewould log in and watch the cameras once in awhile and wasn't very impressed as the "small" side was basically just an open room with a few beds. it seemed like there were a lot of big dogs on the small side but when I dropped her off the staff was always very sweet and excited to see her, so I dismissed my negative thought. one day I logged on and immediately I noticed there were a lot of dogs and a lot of them being big dogs, there were at least 25 dogs in the small side and at least 10 were big. the "pack leader" was paying no attention to the dogs and my 15 pound puppy was being pinned over and over by a full size German shepherd in the corner, another dog actually came over and stopped the German shepherd I don't know if it was playing and completely harmless but my puppy was clearly terrified and when the person opened the door to walk out my dog took the opportunity to run through the open door. I was debating what to do when I watched the person come back into the room dragging my puppy by the collar, my puppy feet were barely touching the ground and was clearly scared and the employee was clearly mad. I immediately called and spoke to the manager and simultaneously asked my husband to go get her. The manager told me she would review the footage and speak to the employee I have called twice for an update and have not gotten anywhere. if the manager reviewed the footage and felt there was nothing wrong this is extremely dangerous! my puppy immediately showed fear of a neighbor she has always known and is now terrified of big dogs. I am absolutely devastated.

    Actually 0 stars! I took my small Shihchon into this establishment for grooming services…read more At the time I checked her in, I mentioned to the groomer that she had "a bit of matting around on her hind end." The groomer then let me know that if there were matts, this would mean that the cut may need to be a shorter than normal cut. When I came in to pick up my pup, I was charged $80, and to my surprise, she came out COMPLEELY SHAVED!!!! Upon returning home, my dog hid in the dark bathroom, curled in the corner and would not come out for over 2 hours. When my husband came home and picker her up, she was absolutely shivering and just laid on his lap whimpering. WHAT DID THEY DO to cause this type of behavior from my usually loving pup having the sweetest persnality I have ever seen in a dog?!?! NEVER, NEVER, NEVER take your pet here!!!!

    PetSmart - petstore - Updated May 2026

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