Willie my dog has been being groomed for sometime by Rae S but I had to comment today because he had a very handsome grooming today. My son even remarked nice it looked, Thank you! read more

Puppy Class with Trainer Amanda was OUTSTANDING definity suggest taking classes. We learned so much have had lots of doggies and doing this puppy class with Trainer Amanda was great... Thank You read more

We brought our dog Charlie in for grooming, wash, brush ( d-shed) ears, nails etc. Julyan was Charlie's Stylist No question Julyan loves animals. She is kind, attentive, gentle. Charlie looked great after her wash and brush out. Nails trimmed perfectly. Thank You Julyan! read more

Oh, PetSmart, how would I survive without you? I came in for one thing--dog food. Just a simple bag of kibble for my furry best friend. And yet, somehow, I left with a cart full of items I didn't even know my dog needed. Apparently, he had to have a squeaky taco, a doggy raincoat, and a plush bed that looks more comfortable than my own. You really do have everything, don't you? From gourmet treats shaped like miniature cupcakes to chew toys that could survive the apocalypse. My dog doesn't even know what half of these things are, but I'm sure he's grateful that I dropped half my paycheck to make his life as cushy as possible. The staff, of course, were super helpful in pointing out all the "essentials" I might've overlooked. "Oh, you don't have a heated water bowl for winter?" they asked, as though I've been neglecting my poor dog this whole time. And don't get me started on the grooming section--it's basically a doggy spa. Next thing I know, they'll be offering doggy massages and aromatherapy. In conclusion, PetSmart is a paradise for pet owners and a trap for our wallets. My dog is living his best life, and I'm living with buyer's remorse. Five stars. Would shop again. Probably tomorrow. read more

This review is specifically for the grooming department. Scheduled an appointment for dog grooming with a specific groomer that we had used and were VERY happy with. Albeit new, "J" did a fantastic job on our pup, took extra care and was so kind. Fast forward a couple days before the visit and I get a phone call from the salon. Whoever was on the phone was inappropriate and unprofessional. She said she needed to "change" my groomer because my choice of "J" wouldn't do as"J" wasn't done with "training". When i was contacted again, I'm assuming by a manager, I explained my issue of the change at which time she explained that "J" was quite capable of doing her job. YES! I know that! I don't know what's going on, but it would appear a bit of cut throat switching going on. We won't be back. read more

I have been taking my dog here for close to 3 years and the last couple of times have not been great experience. My dog has loved grooming for close to 1 a month for 5 years but our experience yesterday was not positive. My fur baby was unhappy the whole time during his grooming which tells me that something isn't right when he always looked forward to grooming. He use to meet my previous Groomer with excited. Going into PetSmart he fights me and was verbally unhappy yesterday. I feel so bad putting him through this as it obviously stressed him out. Like children, listen and watch for your dog reactions as they know what goes on during the treatment. To all of a sudden be so upset tells me this is not the right place. Also while waiting to pick up my dog, another lady had the same situation with her fur baby. read more

Haven @ Lake Havasu PetSmart, did such a great job with my large border collie! He is a nervous dog & she was very patient with him. He left their salon a very beautifully groomed & happy dog. read more

I love this place! The staff is always so courteous and helpful, the shelves are always neatly stocked with exactly what I need. We are so fortunate to have Petsmart here in Lake Havasu! Dan and Chase (the Rat Terrier) read more

Pet smart has a huge variety of pet foods and supplies. Good customer service and knowledgeable for kinds of pet needs.

One girl keeps saying they don't price match, I've never had an issue until dealing with her. You can 100% do it, it says on the website. Don't loose your money because of this entitled girl!! read more

PetSmart - Don't let this store tell you they don't price match!! - Pet Stores Near Me - Lake Havasu City, Arizona

A big shout out to Brianna with Pet Smart (LHC). She was very professional, kind, and caring taking her time to gently groom my Dixie. Thank you Brianna she looks adorable. read more

Great petsmart store. Nice and clean and has tons of food and supplies for your pets. I have 2 cats and a dog and it's the only place around that carries the food my pets eat. They have cats up for adoption daily and team up with the local shelter and the shelter has dog adoptions from time to time at the store. Store is clean and offers grooming and dog training. I recommend using the PetSmart app and becoming a treats member to activate offers/coupons that apply at check out. You can also order online and do store pickup. Grooming: I have used the grooming a few times for a bath and brush and they have done wonderful with my puppy. Training. My puppy has completed the puppy training with Denise and she is a wonderful trainer. We learned many new commands, tips, and loose leash walking skills. My puppy loved class and would always try to go to the classroom even when it wasn't class time. He loved meeting other dogs, learning commands, and most of all getting all the treats while training. read more

PetSmart - My puppy wanting to go back to class even tho it was not class day. - Pet Stores Near Me - Lake Havasu City, Arizona

The customer service is amazing! went in to get our dogs nails clipped and they were super nice and patient with our bug ol cuddle bug. I really want to give a Big shout out to Denise the cashier though, she was so humble and let us stay inside the building with our dog when our car was broken down while we waited for help. Very amazing will definitely be coming back. read more

I took my Grandpup in to get a quick nail trim since we were there shopping. Mind you the pup has had grooming since a puppy. I went to shop and came back to check on her and they have the dog in a collar and wrestling with the dog! There were two groomers and the one was just standing around like no big deal. She said we couldn't finish because it was becoming dangerous. These so called groomers do not know what they are doing. I wouldn't recommend this place to NO ONE! read more

I took my slow moving, losing eye sight and hearing 14 year old dog to Pet Smart Lake Havasu City, Az, to have a cut and shampoo. When I dropped him off, I gave the lady this information. When I returned to pick him up, I was told not to bring him back, because it takes too long to cut him and all he wants to do is sit down. Well he's old like his owner, and his previous groomers moved away. I can't believe I was told this. read more

The store itself is great. It's large, open, and clean. They have a great selection of products for all your pets. The staff is always friendly and helpful. It is usually very easy to get in, grab what I need, and get out in under 10 minutes. There is a large parking lot with plenty of spaces. The only days this place gets really busy is on the weekends - particularly days when they do adoptions. My sister-in-law adopted a cat from here and she's a great cat. PetSmart partners with local humane societies, so it's a great place to adopt an animal from (in addition to the local humane society). Overall, if you need pet supplies or are looking to adopt, stop by! read more

Been going here for awhile but had a disturbing experience when My dog was getting her nails done this past week. I went back to get the receipt & saw the groomer hollar at her, yank the harness (eventhough my dog was sitting still & panting) & hit her 3 times with the bottom part of her right hand holding the grinder. I barged in immediately & took my fur baby. We will never go back! Otherwise i always liked this store & other workers are very nice. read more

Horrible Grooming experience! Second attempt to get our little doggie groomed here, They are always a day or two out even though when your in the store there are three girls in the grooming salon standing around doing absolutely nothing! So we get her in on a Friday morning and are told a regular bath & brush with a "Tidy" will take about 2 to 3 hours... one hour later we are called and she's all done! Well we pick her up looking about the same as when we dropped her off??! her feet were a little wet still and dirty and her coat looked hardly brushed, although they put a pretty bow on her head, she didn't even smell like she had been bathed! No tidy! no nails clipped no eyes cleaned! none of the "regular" services provided... I truly have done better in the kitchen sink! needless to say we will not use this PetSmart's grooming salon ever again! read more

* My daughter found the CUTEST dwarf hamster ever! (Too bad we are not ready for this little pet, but we know where to come when we are.) * GREAT selection of cats!! Young and old, all beautiful. I can see myself adopting my next cat(s) from here! * Great selection of fish, snakes, chameleons, etc. read more

PetSmart - Robo dwarf hamster - Pet Stores Near Me - Lake Havasu City, Arizona

I was worried because we just adopted a rescue dog who is very nervous, wasn't sure how she would be with getting groomed. The groomer was excellent with her and had no problems. Thanks for so much TLC with our dog!! read more

So after my second horrible customer service experience at this location I decided to give them a third chance with nothing changed, I asked for help after seeing the girl in The fish department was busy with another customer I asked another associate engaged in some menial task and she just pointed me back to the fish department, in which I informed her that that associate was busy and she ignored my reply, another employee walked by obviously not fixed on customer service she pretty much gave me the same answer as the first girl, so after waiting about another 15 minutes with no help I decided to leave the store and spend my $200 elsewhere, the manager here needs to prioritize customer service, or finding a new job obviously you suck in retail and store management where customer service is number one priority, maybe give your employees some motivation or incentive to strive for better. read more

Never enough help until the line gets five people deep then if someone has a order to pick up they wait on them instead of that person getting in line! so those of us spending money too have to wait??? And the shelves are ALWAYS low on product do to corporate automatic ordering... that never works!!! if it were not the only place to get diet cat food i definitely would not shop there!!! read more

Much like all the others. Smell of animal food and animals. Friendly staff and helpful.

The store is clean . I went for the flea med special, buy 1 get 2nd for half . This is sold as an empty box, I suppose to deter theft. Upon taking the empty box to the checker, she asked another employee to check and see if they had any. After 5 minutes, the Checker had to do it herself and leave the check stand. She was very nice and offered my dog a treat. I'll be back. This store is just a store, not bad or exceptional. read more

Gotta love Petsmart! It has everything you could need for the "kids" and great prices too. This store is located at the far north end of the city at the new mall. The employees are always friendly and the store is clean and well stocked. read more

Hello Just picked my dog from pet smart in Lake Havasu, Az and he looks great. He is a labradoodle 12 years old been going to them for 10 years now , and I highly recommend them. They love what they do there and they love the dogs they take care of. Robert Dean read more

We recently returned to Petsmart to buy a bunch of different kinds of products for our dog's allergy issues. (He was scratching like crazy, day and night. We were losing sleep cause he didn't want to sleep in his pen in our room when he was very itchy. He would stay in the living room alone) we tried everything at home, bathing him with oatmeal shampoo, giving him allergy meds, washing his bed and blankets to get rid of allergens and taking him to the vet. Nothing helped. We read about other shampoos we could try for his sensitive skin so we went to Petsmart and loaded up with other things like a bed spray and some supplements and coat & skin spray. When we got to the register to pay the Petsmart associate asked us if we found everything we needed and we said we hope so. We went on to explain our pets issues and she said you don't need all this. She called another associate to bring her two boxes of a fish oil supplement called "Licks" and she explained how to use it, how much, how often, etc. She took back some of the stuff we were going to buy and we bought the Licks. Omg I want to cry. After two days my dog can sleep in his bed all night, none to very little itching. I want to hug that lady!! My dog is doing so much better! I just want to thank her and Petsmart for my dog's improved life. I am just so relieved he is no longer suffering. read more

My dogs grooming looked like I did it myself. The cut was uneven all over. I was told by the manager of the store the groomer was the best of the bunch trying to challenge my complaint. My question to her was if the groomer was top notch why didn't she see how uneven her grooming was? read more

Dani always does a great job grooming our standard poodle. He always looks great and he knows it!

The store itself is wonderful. Helpful people they know what they're doing. But Erica in The Grooming Salon has no clue. I went in Monday to make an appointment for my German Shepherd. I told her that she had special needs. She said no problem. I should have known there would be a problem when she didn't even know how long 48 Hours was. I arrived this morning at 9 for my appointment and she informed me that my dog could not be seen because she had sores on her tail. I told her on Monday that she had sores on her tail she said no problem but today there was a problem. Sorry to say but Erica needs to be retrained on store policies. read more

The park it self is big the doggy beach is very small. Doggy shoes are a must very rocky. The staff was very friendly letting us know where to park. Since we had the babies with us they let us unload by the boat ramp which was so close to the doggy beach. read more

I have been to this PetSmart many times considering it's the only pet store that sells fish here in town. I came in on Friday after I was told to come Friday for shipment day, and I got 7 fish. 4 guppies and what were suppose to all female mollies. Well the gave me a male molly when I asked before I bought it if they were all females and they said yes. When I got them home one was a male. Last night I found one of my mollies dead. This morning I found one female guppy dead. I took those three fish back to the store to be exchanged. They exchanged the dead ones and exchanged the male for the female I had asked for. Well I get home tonight to find one of the male guppies dead. Keep in mind all the fish that died were the ones that I got this last Friday... so now I have to take yet another fish back to exchange it for a healthy one. This will be my 4th trip in three days... All of my other fish are fine and active so it isn't something I'm doing wrong... read more

very friendly and helpful people... they really love the animals

We have taken our dog 4 times to get her nails trimmed. The first and second experience was wonderful, the girls were so good with her and our dog does not like getting them done. The third time it was a different girl and she had issues with our dog I guess and could only get three paws done, yet we were still charged full price. We took her back for the last time and it was the same girl and a different girl that didn't seem to know what she was doing. We told them that our dog didn't like getting her nails trimmed so it usually takes two of them, the one girl immediately suggested taking her to the vet. They tried to cut her nails and we shopped around the store and watched through the window from afar, they didn't even try to trim her nails and called us back within five minutes and said our dog cannot come back there that she was thrashing and trying to choke herself which we saw none of as we watched through the window. Needless to say, we were trying to give petsmart grooming department more business but we will go back to our professional groomer at Hermosa that has no problem with our dog and trimming her nails. read more

This is such a nice clean business. They were out of the size dog food that I needed. An associate named Denise went well out of her way to help me. I was way more then satisfied with the solution that she came up with to help me out. If you see Denise on your visit, if you are having trouble, I am sure she can help you out. Thank you Denise!! read more