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PetSmart

3.5 (2 reviews)
Open • 7:00 am - 9:00 pm
Updated 3 weeks ago

Services - PetSmart

Private dog training

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Photo of Greg M.
15
100
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9 years ago

Definitely a welcomed addition to the city. Was hoping we would get one of these. Plenty of stock, supploes, etc.

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Photo of Meg A.
25
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8 years ago

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Furry Friends Inn & Dog Day Care - Logo

Furry Friends Inn & Dog Day Care

(1 review)

First, readers should know I've corresponded with the owner of this business and asked her to…read moreexplain the incident I'm about to describe. Four days later, no explanation has arrived and I'm concerned enough both about what happened and the lack of response and responsibility from the business that I think a public review is a good idea. I booked my dog for daycare on a holiday weekend. At drop-off I re-confirmed pick-up time and that I'd probably be there at the later end of that time. When I returned, there were two dogs in an outside enclosure but no one else was around. I circled the building, called out, knocked on the door upstairs, knocked on the kennel door, and walked a wider circle in case the dogs were outside the enclosure for exercise. I spent more than 15 minutes searching for the owner or my dog before I went inside the unlocked kennel door. My dog was in an enclosure with food and water but from the state of things back there, I can see why the owner's angry I entered. I now wonder how long my dog was in that enclosure because paying for daycare means I'm paying for her to be socialized, exercised, and monitored. My best case scenario was that there would be a message waiting for me by the time I got back to Bear River that explained an emergency or other situation...something that would say why those dogs were crated but unattended. It would also have signaled that someone even noticed my dog was missing. I wrote the owner when I got home, explained I had my dog, and expressed concern that there was an emergency or other problem that prevented her from being there. This is the full reply to that message from the kennel's owner. It arrived 18 hours after I messaged her: "That is definitely not ok that you went in the room on your own. We don't have pick-ups or drop offs Saturday afternoons." When I booked I clearly asked for daycare. At drop-off, I confirmed a window of time that she could expect my return. I paid her. I've asked for an explanation but no other messages to this business have been answered. So here's why I'm posting a review: All the dogs in that back area were crated, and two were unsheltered outside. Some crates contained multiple dogs. That's not a problem if the crates are large enough to allow for defecation, socialization, movement, and food and water, but not all crates seemed to accommodate that. There was also at least one animal in a crate that was too small because it could not sit or stand with its head up. I really wish I'd noticed if the dogs left outside had shade and water. I think the owner, Sara Stewart, knows leaving those dogs unattended -- and crated for who-knows-how-long -- is not the service she advertises, and she got caught. I think taking 18 hours to respond to me is concerning and it leaves me wondering if it took that long for her to notice my dog was missing. And I definitely think a lack of explanation or apology for what is a pretty significant lapse (read: negligence) demonstates arrogance in a situation that was frightening to me and dangerous for those animals.

PetSmart - pet_training - Updated June 2026

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