Terrible customer service. I had been bringing my dog here for several years with no issues. I brought my dog in on August 12, 2024. I dropped her off, when they called, I went to pick her up. As soon as I stepped foot through the door to the grooming area, an older woman shouts at me "she's going to have to be an express from now on!" I'm assuming this was Alexis, because that's who was supposed to be grooming my dog that day? But I don't actually know if that was Alexis or not. I was taken aback by her shouting at me, and that being the first thing said to me. The other girl in there, Bri, intervened and spoke kindly and said "she just had some trouble in the crate, she was very excited." And that was the whole exchange. Nothing else was said to me. I assumed express meant I just had to stay there while she was being groomed, so as soon as she was done, I could take her, and she wouldn't have to be in the crate at all. Now, my dog is crate trained, she sleeps in a crate every night. So I thought that was odd, but I have no problem doing whatever to make it easier on my dog and the groomers. Regardless, this issue rubbed me the wrong way and I have not brought her to be groomed since, until today. I brought her to the turnersville location because I didn't want to bring her back to Sicklerville. When I walked in to check her in, the groomer told me there was a note in her file that said "recommend express" with no other notes and asked if I knew why the recommended that. So I told her what happened. She seemed confused and almost wary to work with my dog because of that note, and there being no other context. She also explained express meant that the grooming service would take almost double the time, because she would only be working with my dog during that time (I never realized they switch around dogs during a service to give the dogs breaks) and would be extra time to be extra cautious through every step. Of course the express service is also an upcharge. I'm not upset with the girl from turnersville, but I am upset that none of this was explained by the people at the Sicklerville location. They never told me what express even meant, they never told me it would be going in her file, they never offered context as to why it was included in her file, all I was told was that she was too excited in the crate. I'm very upset by this experience, and hate that the groomer at the turnersville location was uncomfortable grooming my dog because of a note with no context (but I don't blame her). My dog is a pitbull, so of course she already is stereotyped. And yes, she can be hyper when she's excited and she's always excited to go to the groomer. But she is friendly as can be and a giant cuddle bug. Everyone at her vets office loves her to death and understands some dogs just get excited. And just a quick side note, the amount of people who work with dogs but do not know that red nosed pits get very red when they're excited is truly astounding. With all that being said, the woman at the turnersville location was wonderful! She was very patient with my dog. And after the service, she walked me through each step. She also said she doesn't think my dog needs to be expressed, but stated she does get excited seeing other dogs and recommended calming treats before she comes. read more

PetSmart - Pet Training Near Me - Sicklerville, New Jersey

They refused my dog service, when we offered to muzzle her. I have nothing to else to say

My dog had a spinal fusion at a very young age and cannot have anything around her neck/requires special care. The staff, particularly Susan, always go above and beyond for my baby! They take such incredible care of my dog. She always comes back looking perfect and happy as can be. They're all wonderful, but Susan is exceptional!! read more

01/27/17. Extremely dissapointed at this particular store. Wanted to buy fish and what i found was 3 small containers with decompose fish in the back and two in the front. Other fish looked sick with white spots and cloudy water. PetSmart employee (gril) was surprised when i mentioned to her and clueless. read more

PetSmart - Pet Training Near Me - Sicklerville, New Jersey

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Danielle is rude. I don't know how she is the salon manager. She needs better customer service skills. I understand why there is caution to bring their dogs into pets mart now. Bad reviews for a reason.. read more

I took my dogs here to get their nails clipped and teeth cleaned. I was waiting with my first dog who was finished already, while two people were working on my other dog right in front of me. She was skittish of the nail grinder. Instead of either of them comforting her or trying to calm her down, the girl was yelling at my dog. Then the guy was getting ready to brush her teeth, which as nervous as she was at this point, she was shying away from, and the girl told him "don't worry as long as you get a little toothpaste in her mouth it's fine". That's what $26 will get you at Petsmart. Terrible service, clearly not dog people, and a half @ssed job. I won't be back. read more

Terrible management in grooming area. They traumatize pets and then try to out blame on pet. So sad. Always an excuse. Why not talk to owner to understand pet. They also give the pets oral control treats w/o clearance. As for service, very sloppy and fast. It's a shame how they get away with pet abuse. Never again! read more

I like coming here bc the prices are generally cheaper than petco and the staff is extremely friendly and helpful. You can tell they really love animals and arent just working there to make ends meet. Very convenient although they don't sell larger animals like cats and dogs (they arrange adoptions tho thru the local animal shelter). Also, unlike some other petsmart locations, there is no banfield vet :( they do however have obedience classes. I brought my puppy for level 1 classes and he was soooo much better afterward. read more

PetSmart - Pet Training Near Me - Sicklerville, New Jersey

If I could give it zero stars I would. Not minority friendly. Pointless to pickup after my dog since others obviously do not with the piles of poop I step in while walking into the store. Employees standing around gossiping instead of helping customers and cleaning the mulch full of dog poop. My shoes have had enough of the uncleanly environment. Waste most of my time cleaning the bottom of my poop filled shoe. An unfriendly environment overly prestigious staff especially management that act as if ones lucky to be in their presence. Not the end all be all of animal store. I beg you go elsewhere because this store is not worth your time, money, sanity or aggravating your pet over. read more

PetSmart - Pet Training Near Me - Sicklerville, New Jersey

Krista's bonus will go down if she turns the air up in the store and yes everyone who works there knows that.

C'mon man, look at my photo! I LOVE THIS PLACE!! When my Dad wants to go for a drive, I only want to go to 3 places...the dog park, my Pop Pop's house...and PetSmart! This place rocks! They have everything I need, prices my Dad can live with, and once I was so excited I accidentally peed and no one yelled at me! read more

Love this location, everyone is so friendly and the groomers are awesome!! My dog loved it so much she didn't want to leave!!

I went to the Sicklerville location today to buy a single goldfish and was denied the sale of any of the fish because my tank was too small. No, Im not kidding. When asked how big the tank was she said the 29 gallon was too small it needed to be 30 gallons. I have the tank set up and filter running at home but its empty because instead of customer SERVICE I received a crazy lady acting like Ursula in the fish isle and refused a the sale. Meanwhile, they have betta fish in cups looking half dead and cats in mailboxes up for adoption. I will be spending my money to feed my zoo of animals elsewhere. Calm down Ursula, that fish will wind up being a prize in a bag at the carnival anyway. Good job. read more

I never post reviews for things, but I was so impressed by the staff at this location that I felt it was necessary to recognize good work. We found a small kitten in our back yard; no more than 3-4 weeks old. It was seemingly rejected by its mom for more than 12 hours, and my family was at a loss for what to do. We do not have the means to care for a pet while working, but wanted to make sure the kitten would get the attention and love it deserved. We decided to stop by PetSmart after minimal research on our ride home from work to care for the kitten at least for the evening until we could figure out who to contact, as our local shelter was closed. Not only did the employees offer guidance on what to do and recommend which product to buy, but when we said we were not planning on keeping the kitten and very unsure of our abilities to care for it well, they immediately stepped in and said that they would take care of it for the night and contact the shelter/animal hospital to get it to the right place safe and sound; all we needed to do was take him to the store. I was so grateful, as my entire family was worrying how to handle and save the kitten since we all work full time and are not knowledgeable when it comes to cats. They knew we wanted the best outcome for the kitten and they took on the responsibility and went above and beyond with their service. I can't remember all their names (Devon, Alanna, and one other?), but tonight definitely reassured me that this is a place I can put my trust in when I have a pet of my own down the line. They gave a good name to what PetSmart is meant to be, and I couldn't be more pleased with their service. read more