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    Pettigrew Spa

    1.0 (1 review)
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    Services - Pettigrew Spa

    Haircut

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    13 years ago

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    Locks Salon & Spa - When I was walking home and processing what happened

    Locks Salon & Spa

    2.4(5 reviews)
    1.3 km
    $$$

    I recently moved to the area from Edmonton. In Edmonton I went to Dandy Salon & Spa, which was an…read moreAveda salon. Dandy was AMAZING, so any salon in this area had a lot to live up to. I decided to try Locks because they're one of the few Aveda salons in the area -- there are actually only two in Peterborough and the other one was more expensive and had received not so great reviews. I made the appointment via their online system, which worked very well. I love places that have online appointment bookings. I didn't select a stylist as I didn't know any of them, so I was assigned to Kate. I needed to touch up my roots and had brought my colour formula from my stylist in Edmonton. I was greeted right away when I arrived. I was then asked to fill in a short questionnaire as a new client and then asked if I wanted a drink. I would have loved a tea, but they only served a herbal tea and I prefer black tea, so I had a coffee -- it was okay, but nothing special. Kate then came to get me and we got started. She coloured my hair, washed it and then styled it with the blow dryer (which I prefer over a flat iron). The whole visit was about 1.5 hours, which is typical for such an appointment. The colour turned out great -- but I have to give my previous stylist credit for that. I also liked the way Kate styled my hair with the blow dryer and was happy with the result. Overall I'm very happy with my visit and Locks will likely become my "regular" salon.

    I called and made an appointment yesterday and requested a specific stylist. Drove 40 minutes to…read moreget and there and find out they booked me with someone else. Wasted my time and gas to get there because someone booked me with wrong stylist. Unbelievable.

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    Locks Salon & Spa - My reaction when I got home

    My reaction when I got home

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    The Urban Spa

    The Urban Spa

    3.7(3 reviews)
    1.3 km

    Serena always does a great job on my hair. Can't recommend her enough! So happy I found her.read more

    Urban Spa Nightmare from Hell! I used to go to urban spa and…read moreloved the hair dresser and staff seemed friendly. The hair dresser I had did my colour awesome! however the second time I had it done I noticed a few spots where I could see grey just a bit, so I asked her if she could cover that spot because if i leave it my hair will grows and it will get larger so she did. But I told her how much I love my hair and what a great job she did. Then months later I got my hair done again and same thing happened and this time there was a bit more brown on one side so I just kindly asked her if she could cover the grey spot and just put 2 highlights on that area where it was a bit darker. She said ok, but then later talked to me and told me that she doesn't think she can make me happy, i said 'no, you are great i love my hair, maybe that part is just a bit grey resistant and needs to be on longer. Then 3 months later I called to book an appointment the secretary said she was away, then I called a few days later and asked how long she would be away I ended up getting a different secretary who said she is not away and booked me an appointment. The next day i saw a email from her saying she did not think I am satisfied with her work. Instead of emailing back I decided to be more personable and go and talk in person and I wanted to respect her decision not wanting me as a customer but I thought to give her a thank you card to let her know I appreciated her work. I decided to go there to let her know I am very satisfied with her work, I loved my hair everytime it was done! All of a sudden I get there and some hair dresser comes out and the manager and tells me she doesn't want to see me! It was like a movie! She said in a rough voice 'did you not get her email' I said yes I understand she doesn't want me as a customer but I just wanted to give her this Thank you card to let her know that I did appreciate her services! She said to me 'She doesn't want anything from you and doesn't want to see you and if you don't leave the property I will call security! I couldn't believe this was happening to me! It was like some abusive relationship had taken place! I felt dehumanizing and worthless! I could not believe all of that happened just because I asked for my hair to be corrected, I mean I did spent well over $100! I also respected that she did not want me as a customer but I thought I would be encouraging to let her know i think she us a great hair dresser even if she doesn't wabt me as a customer. i was there to drop off a thank you card and was treated like a absolute criminal!!! For a Manger to treat me like that is despicable!!! I was non threatening and never got an apology, she never bothered to listen to me, nothing! This has been the worst experience of my entire life going to a salon! Or deaking with any business! Don't go! Run! Not worth it! if you want a correction be leary! If she treated me like that I am sure she has others like this!

    Pettigrew Spa - spas - Updated August 2026

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