Familiprix Nathalie Turgeon is fantastic. She is a tremendous pharmacist and person..........very…read morekind, compassionate, knowledgeable.....just and all 'round super person and top notch pharmacist. She goes out of her way to help you when you need it and really listens to her clients. I am very impressed with this, as it is not something you get in other pharmacies. Her staff are great, she has taught them well, it always comes from the top, and Nathalie, being a top notch teacher and pharmacist really knows her stuff, and how to deal with clients in a compassionate way and helpful way, shows her staff how to do the same. I have been with this pharmacy for a number of years and live a little bit out of the way from it, but I won't give it up as it is truly a wonderful pharmacy with a superb owner/pharmacist, Nathalie Turgeon. She is wonderful.

It is wonderful to have a pharmacy that takes care of its customers and a team that makes you feel…read morelike they mean it. Professional service from people who know me by name!

This pharmacy has the best pharmacists. Always professional, caring and take time to serve their…read morecustomers. The rest of the staff in the other departments are helpful too. With all of the other possible places to go in the area, I choose to go there.

You can get an enjoyable experience every time, well almost every time…read more Very helpful staff and aim to please but due to staff shortage and high attrition rate, the service experience suffers especially within the pharmacy section. Things are not always bad but also not always great, the importance is in the attempt to make them better.

After moving to the West Island a few years back, I had transferred my file here since it was close…read moreto my house and conveniently open until midnight. It all goes downhill from there. My review is strictly based on my experience at the prescription counter/pharmacy section. The wait to get a prescription filled is oddly long regardless of what time or day you visit, having waited a half hour on more than 1 occasion with barely any customers present. They used to have great staff at the counter who were professional, and kind but now the staff has completely changed and they are rude and very unpleasant to deal with. Every single time I go I witness an unpleasant exchange of words between a staff member and a client, not acceptable. They have also made errors in entering my insurance information making me have to pay upfront and return for a refund after my insurance company confirms that my coverage is active, but staff incorrectly entered my birth date or coverage info, and then of course returning for the refund I got attitude from the staff member and no apology for their error. Tired of dreading going to pick up a prescription I finally switched pharmacies and what a difference. I've even called and left a message for the pharmacist when switching my families file to another pharmacy to speak to him about my concerns and as expected, never got a call back. Funny thing, when I called the nearby Uniprix to switch my file they automatically guessed which pharmacy I was transferring my file from, guess I am not the only one!

The pharmacists and the staff in general are great. Every time I've gone to pick up my prescription…read moreit goes extremely smoothly. They are all really sweet and super helpful. The wait time for prescription pick-up can reach up to 25-30 minutes, but this is mostly at busy times and only due to administrative requirements so it doesn't reflect the staff's work at all. My tip is to set yourself up online so you can order your prescriptions in advance and have a speedy pickup. I've had my prescriptions set up at both this Pharmaprix and the Uniprix further down south on St-Charles. The service is without a doubt better at this location.

Service here was very good. I came in for an emergency usb to c cable and found it rather quickly,…read morealong with an Aero bar white chocolate which is rather hard to find in Florida may I add. The young lady behind the counter was very courteous and when I spoke to her in French she answered very nicely and thanked me. If you are in need of most pharmacy type products or quick mart items then this place should suit you fine.

Dont come here if you are In a rush Trying to get my…read moreprescription filled Been over 30 minutes and still waiting Slow staff who just don't care. Staff behind counter keep saying we are working on it and have every excuse in the book. Will be late for work because of this joke of a place

Great services and quick answers. Listened to my needs and helped me find the medication my cat…read moreneeds.

I can't believe how jam-packed this store is! Since the holidays are coming up, there are a lot of…read morechocolates, toys, boxed sets of gifts, etc. It's a convenient place for one stop shopping, that's for sure.

Very poor service from pharmacist Chantal Zeidan. Telephone refill prescription filled and when I…read morewen to pick it up, it was generic, so I asked for Brand-name. It took 15 minutes for them to call my name and then it was still the generic! I asked if they even had the brand name, when they said yes I said I would wait agin until they filled it properly. It took another 15 minutes - meantime I se the pharmacist (CZ) and the assistant laughing behind the counter. When the clerk finally calls me again, the little basket not only has the proper prescription, but also the two bottles of generic which were prepared in error - she was going to give all 3 bottles to me! Everyone was so rude - I ahve been going here for 20+ years, and never had such an experience. I will switch for sure!.c