You can get an enjoyable experience every time, well almost every time…read more Very helpful staff and aim to please but due to staff shortage and high attrition rate, the service experience suffers especially within the pharmacy section. Things are not always bad but also not always great, the importance is in the attempt to make them better.

After moving to the West Island a few years back, I had transferred my file here since it was close…read moreto my house and conveniently open until midnight. It all goes downhill from there. My review is strictly based on my experience at the prescription counter/pharmacy section. The wait to get a prescription filled is oddly long regardless of what time or day you visit, having waited a half hour on more than 1 occasion with barely any customers present. They used to have great staff at the counter who were professional, and kind but now the staff has completely changed and they are rude and very unpleasant to deal with. Every single time I go I witness an unpleasant exchange of words between a staff member and a client, not acceptable. They have also made errors in entering my insurance information making me have to pay upfront and return for a refund after my insurance company confirms that my coverage is active, but staff incorrectly entered my birth date or coverage info, and then of course returning for the refund I got attitude from the staff member and no apology for their error. Tired of dreading going to pick up a prescription I finally switched pharmacies and what a difference. I've even called and left a message for the pharmacist when switching my families file to another pharmacy to speak to him about my concerns and as expected, never got a call back. Funny thing, when I called the nearby Uniprix to switch my file they automatically guessed which pharmacy I was transferring my file from, guess I am not the only one!

Familiprix Nathalie Turgeon is fantastic. She is a tremendous pharmacist and person..........very…read morekind, compassionate, knowledgeable.....just and all 'round super person and top notch pharmacist. She goes out of her way to help you when you need it and really listens to her clients. I am very impressed with this, as it is not something you get in other pharmacies. Her staff are great, she has taught them well, it always comes from the top, and Nathalie, being a top notch teacher and pharmacist really knows her stuff, and how to deal with clients in a compassionate way and helpful way, shows her staff how to do the same. I have been with this pharmacy for a number of years and live a little bit out of the way from it, but I won't give it up as it is truly a wonderful pharmacy with a superb owner/pharmacist, Nathalie Turgeon. She is wonderful.

The pharmacists and the staff in general are great. Every time I've gone to pick up my prescription…read moreit goes extremely smoothly. They are all really sweet and super helpful. The wait time for prescription pick-up can reach up to 25-30 minutes, but this is mostly at busy times and only due to administrative requirements so it doesn't reflect the staff's work at all. My tip is to set yourself up online so you can order your prescriptions in advance and have a speedy pickup. I've had my prescriptions set up at both this Pharmaprix and the Uniprix further down south on St-Charles. The service is without a doubt better at this location.

Great services and quick answers. Listened to my needs and helped me find the medication my cat…read moreneeds.

It is wonderful to have a pharmacy that takes care of its customers and a team that makes you feel…read morelike they mean it. Professional service from people who know me by name!

I'd like to give a huge shoutout to Christine and Pierre from this location, who went above and…read morebeyond yesterday! We were exhausted, and our car battery went dead in the parking lot after shopping. The gas station nearby wasn't of help, and we couldn't get a boost from anyone nearby. Couldn't reach our roadside assistance. When asking in the store if anyone could help, Christine jumped right in and offered her jumper cables and vehicle, and Pierre got our car going in no time. So kind and helpful, and something they didn't need to do at all. Really puts our faith back in humanity. People helping people. As it should be. Deeply appreciated.

It's your convenient store where you can always find your basic needs and required remedy…read more With Freindly staff that always smiling and willing to assist you in your shopping or questions that you might have.

J'avais besoin d'un cadeau de dernière minute. la dame au…read morecomptoir des cosmétiques m'a sauvé la vie. je lui ai donné mon budget et mes besoins. elle est allé dans les rangées pour me trouver un emballage cadeau et m'a proposé des produits. D'une gentillesse et efficacité elle était . Certain que j'y retourne