There have been ongoing issues, mainly with getting my paper in a timely manner or getting incorrect papers through my subscription. Today was exceptionally bad, not only the wrong paper delivered but the customer service representative said that they won't get me my paper and gave some lame excuse for why, despite me informing the rep. that I had tried going to 5 convenience stores/pharmacies and they either no longer sell papers or they are sold out. A credit to my subscription can't make up for this paper, which has the obit for the most important DJ in Philly history who passed yesterday, someone I met and had great respect for (and when I try to access the online news edition, my access is denied). So impersonal and cold! read more

Digital increase is ridiculous Over $100.00 quarterly Cxed but had to work to get the rep to make it immediately not In January Who would pay that amount for digital not me read more

Horrible store, products and customer service. Will send you the wrong product, but somehow you feel like it's your fault. Lazy, ineffective management and Quality Assurance. Do yourself a favor, do not buy from them and if you have a subscription, cancel. In true Philadelphian fashion, they are not reputable and should not be trusted. Just plain laziness. I can only hope that this review will cause some sort of action. Please do not buy with your hard earned money, you will not be happy with the outcome. read more

Cannot cancel subscription online, or by email. You can cancel ONLY by phone, and NOT on Weekends! You can cancel ONLY by Phone, Mon-Fri 9:00am to 5:00pm. And then They're very RUDE. They don't advertise their Cancel Subscription number. Call (215) 222-2765, wait for the Prompt and then press 6. read more

I have had the Philadelphia inquirer delivered to my house for many years. The service is pitiful. There are many times the paper is just not delivered. We have not received the newspaper for 5 days. Every day I spend 15 minutes calling to report it missing and am told the carrier is on vacation. Every day I am told that they will report the newspaper missing. The next day is the same thing. When I ask to speak to a manager I am told there are no managers. I ask if there is anyone in charge and I am repeatedly told that there is no one in charge. What kind of a service is this? SO SO HARD TO SUPPORT THIS LOCAL NEWSPAPER! read more

Ordered from the Inquirer Store, charged for all items, only received part of the order. Six months later, many email /calls - no response, no resolution, no credit for unshipped items. 0 stars for customer service, 1 star for what I received. Last time I spend $ here read more

The Inquirer Store has the worst customer service I've experienced in a long time. For 6 weeks I've been calling and emailing it about an undelivered order. Each time I am told they will email me within 24 hours with my options and that there is no one I can talk or escalate to. I will never buy from the Store again. I was planning to suscribe to the Inquirer itself but will not do so after being treated so poorly and incompetently. There's nothing worse than an inescapable loop of people who do nothing to help. read more

I SO WANTED TO SUPPORT A LOCAL PAPER! But if they are trying to survive in the toughest atmosphere ever, they don't act like they care at all about their readership. First, if you try to open an article other than thru the app, (say, if you find it on search or someone sends you a link), the app does not open automatically or give you an option to open it -- you must sign in to read it each time. Second - as others have mentioned, they have negligible customer service; we repeatedly called over a period of months to stop a duplicate charge for a second subscription to the same email, that we must have mistakedly clicked on within the app (why were they requesting us to subscribe when we were already subscribed?). They eventually cancelled the second but refused to refund all but one of the duplicate charges that had accrued during the months we were trying to resolve it. read more

Customer service is disgraceful. I spent 45 minutes on the phone with no satisfaction. They ask that you cancel via their website. After writing my request and double-checking all fields, I was unable to submit my request for cancellation because the submit button would not engage. I repeated the entire process with the same result. I then called their customer service number. The representative said she could cancel my current subscription but refused to refund the cost of the renewal, which had not yet started. After requesting a supervisor 4 separate times, I was unable to remedy the problem. The supervisor I finally spoke with told me that the root problem was that their system formed duplicate accounts in my name . One of the duplicates was being charged the correct amount ($1/6 months) but the other was charging $21.96. They refused to stop the charge. Inept representatives and ridiculous policies will surely contribute to the demise of this already floundering paper. read more

I was being charged monthly for a subscription I didn't realize was active. I signed up for the $1 for 6 months subscription and couldn't get into my account to cancel it when I realized I was being charged full price. I was back and forth with customer service multiple times and gave them my billing information so that I could find my login information and cancel the subscription asap, but they stopped answering my emails. When I finally was able to recover my login information months later, they replied to my email and told me you have to call to cancel subscriptions. The phone line closes at 5pm on weekdays. It's super inconvenient. I don't write negative reviews but this has cost me too much money. read more

They scam you after promotional deal ends. I emailed a cancelation notice prior to the promotional expiration date. Email response was "cancelations only taken by phone". I called and canceled. They billed me anyway. I called and they said they had no record of the cancelation. Scam!!​ read more

the paper is and always has been a fine paper... I don't live in the area but want to support the paper. The staff handling a query on my account was horrific. rude rude rude. A simple request should not be this hard. read more

Good news! Before posting my review, I can tell you that I got my money back by having PayPal as the source of payment for my account. I filed a dispute with PayPal and the refund notification was issued by PayPal right away. This is my review: Their 'Introductory offer' is a scam. I found myself being billed after on and called to cancel. The agent tried to get me to take another trial subscription and I said 'No' because I didn't want to come to the same problem later. I got a notice this week saying that my account had been billed again. I had previously not only indicated that I didn't want a regular subscription, I also didn't want the introductory offer. So this must be a scam. To reach them to straighten it out, I've been on hold for 20 minutes already and I'm only halfway through to the 'next available agent'. That projects out to at least 30 minutes of my time wasted. I think they want to discourage you from cancelling. Scam! Do not subscribe with them. You will be ripped off if you decide to cancel read more

Everything about customer service needs to be overhauled, revamped and cleaned up. This is ridiculous. Their new motto is yesterday's news next week. read more

The accounting dept cancelled our sub because I didn't pay, how am I supposed to pay when they never sent a bill? Their accounting dept is about as reliable as their carriers. If this rag wasn't financially propped up by a non-profit it would have been out of business long ago. read more

Do not bother to get a Sunday delivery subscription of the Philadelphia Inquirer, it has been 6 weeks and they continually deliver me the wrong paper despite repeated calls and emails. I don't understand the problem and why it still has not been resolved when they claim they escalate it each week, the incompetence of the people behind this paper is mind boggling. read more

They try very hard to block you from canceling your subscription. Dishonest business practice.

They talked me into coming back 6 months ago with promises of on time delivery. I was suckered. I believed them. I call EVERY SINGLE SUNDAY (i'm a sunday only subscriber) because i NEVER get a paper. They have every excuse and tell me they will give me credit for the paper. I probably now have credit to take me through the next 10 yrs but i still don't have a Sunday paper. I'll sadly have to file a dispute to get my money back with the credit card I used and paid in full for. They really should just close up shop because their customer service is horrible. read more

This is the original "Gang That Can't Shoot "Straight." "Customer Service" is worthless, just kike the circulation department. Subscribed a month ago for Sunday delivery. Called them every week - Many excuses, no results. Never got a single paper - and never got promised delayed delivery "within 2 hours." Don't waste your time or your money. read more

What a scam. Been trying for two months to cancel this subscription by calling the phone number provided. Never get anyone to answer. Finally get someone today and she tells me the system has been down since May 11 and that she'll process my cancellation today and it will be open til July 1. Told her I want it cancelled today and for the June payment to be refunded she said that the system that does that is not up and running. WTH??? They purposely make it impossible for you to cancel. Called my CC company to dispute and they are having April, May and June charges refunded since this seems to be a reoccurring thing. Guess this is the reason they don't provide the option to cancel through our Account settings, they want to hold you hostage. read more

Customer service has got to be the worse I've experienced. I'm sure it is outsourced so the people working the phones have absolutely no management oversight. No one from Inquirer management or executives can be reached Customer service will just put on hold until you hang up. It's so bad I almost would prefer an Indian help desk. Almost, not really. The Philadelphia Inquirer is also just a vehicle for the right wing owners to let right wing writers spew the propaganda. The suburbs do not have access to any newspaper that just prints news. read more

Never ever EVER subscribe with theses crooks. I was told by TWO PEOPLE in Customer Service that their policy is to question why I need a supervisor-for speaking to me like a dog. I repeatedly asked for a supervisor and got nothing but back talk and a neck roll through the phone. Never ever deal with these people. It took me over a month to get my money back from these crooks that charged my card without my permission. read more

It's not a newspaper. At best it is a pamphlet. The delivery person is nonexistent. Never delivers newspaper. Price for newspaper is exorbitant! read more

I try to help newspapers, etc. esp. from my home town. But, I had to cancel my digital subscription within ONE DAY of my card being charged for renewal. But I'm am being charged anyway & the paper won't credit me. This is predatory, poor CS & business practices. This is not my first poor CS received by Philadelphia Inquirer. A renewal notice should be sent PRIOR to being charged. you also cannot cancel via email or thru site. You have to CALL. If they very busy, too bad. You wait or hang up. I will NEVER CONSIDER SUBSCRIBING TO PHILLY.COM AGAIN! read more

The Philadelphia Inquirer needs to do better. I was charged for a subscription to my account, so I wanted to cancel it. I was unfamiliar with the charge. I was charged yesterday, and once I noticed, I called today. The customer service supervisor named Brett was immediately disrespectful and evaded all my questions. I informed him that the way he was communicating with me was inappropriate, rude, and evasive. He refused to give a refund for the charge and would not inform me about the refund policy. Additionally, I asked him for his full name and email address as the supervisor, and he refused to provide me with that information. Then I asked him about his manager, and at first, he said he was a supervisor and could take care of the matter. I said I no longer wished to speak with him due to his rudeness and wanted to speak to his manager. I asked for her name, and he gave me her full name (weird because he wouldn't provide me with his full name). I asked for her email, and he refused to provide it. I do not understand why it is so much trouble to make a cancellation and to also request a refund. Lastly, no one should be spoken to in a disrespectful manner, and also denied their requests to report an individual. read more

Sooooo difficult to cancel. They just keep billing me. I wanted to support local journalism but they are just such a difficult company to interact with. read more

Even if you pay for the online edition, the pages are cluttered with large ads, often animated ones, which is very intrusive and distracting. The online edition is a terrible reading experience. Whoever decided on the ad layout for the paid online edition should be strapped to a chair, their eyes held open with little clips, and be forced to look at the online edition. read more

Unfortunately the current carriers are extremely incompetent. This has been a struggle for almost 2 years. Probably out of 7 days they don't deliver 3-4 days. It's a tough job i know but we must all do our best with the jobs we have chosen. The paper is Appx $132 for 8 weeks. read more

We have a delivery person who must weigh in excess of 400 pounds. He drives down the street and throws the paper out the car window, and where it lands is anyone's guess. It lands in the middle of our lawn or the middle of my neighbor's lawn or on the side walk or in the street. From my front door to the side walk is 22 feet and each morning I walk out to get the paper where ever it happens to land. In the past six months there have been at least 25 days when I get to the sidewalk and there is no paper at all. We have been getting the paper for 54 years. We use to get the paper delivered to the top step in front of our door. I'm 81 years old and have walking and balance issues and this is what I have to put up with. I call and report the missing paper but it does no good. They tell me they will credit my account but they don't. The six month bill is the same as last time. It's like throwing away money every time the paper is missing. A man who weighs as much as our carrier should be doing some type of work he is capable of doing correctly. And the Inquirer should have enough pride in their product to insure their customer's satisfaction. I don't do computers so getting the paper on line is not an option for me. I don't know how much longer God is going to give me the strength and capability to chase after the morning paper. read more

Their Customer Svc Rep Dan told me he would refund the erroneous $15.96 charge on my credit card if I would hold. He had actually merely hung up on me. I waited on "hold" for 10 minutes to the sound of complete silence before I ended the call on my end. Honestly his uninterested attitude was very apparent from the start. read more

I used to read the Inquirer daily (and the Evening Bulletin - yeah, that's how far I go back), as long ago as my college years in the Seventies. I prefer a "hard copy" paper in my hands; you can call me old school. But I stopped buying the Philadelphia Inquirer a few years ago when it clearly took a leftist turn. I would occasionally still purchase it, though. Today, in Wawa, I picked up today's edition (10-28-24) and a huge, flattering photo of Kamala Harris (with a heartfelt accompanying headline) arrested the front page. Squeezed into the lower right (with a small photo) was an article about Trump's Madison Square Garden rally, with a brief headline depicting it as "racist." This newspaper is complete hardcore leftist propaganda garbage. I will never use my money to purchase it again. Regardless of your political leanings, you are not getting impartial reporting. That type of headline is belongs in the opinions section. And the once "meaty" paper is astonishingly thin when picked up. I looked at the price - almost three dollars. Are you kidding me? I hope this once respected mainstay of the Philly experience continues to sink. It belongs in a rat hole. read more

They charge an extremely high amount of money and make it extremely difficult to cancel. You need to call the phone number which is ridiculous for international subscribers through the timezone and internation call barriers. Not worth it! read more

I have not received a delivery in over seven weeks. Correspondence is (occasionally) answered with typical, useless, AI generated pablum apologizing for the inconvenience followed by the empty "We are working hard to correct the problem". (Obviously they are not.) Or "The regional managers have been informed of the issue". Manager for which region? Certainly not this one. read more

Signed up for home delivery on 12/25, received one paper... I called on 1/9, they claimed they didn't have addresses on file but yet I did get the previous delivery So, Nothing since, called last Thursday, claims no addresses again, got email confirmation adresses updated and got one paper 1/12 nothing since....SERIOUSLY read more

ladyrose216@verizon.net Customer service billed credit card without authorization. Stating that I didn't cancel last promotion. I did cancel. A different credit card was on file and with a new promotion I thought I would try again. They billed my new credit card without my consent and now I am screwed and have to pay the past due. If there was a past due they should have sent a paper bill. Instead they are I feel stealing my money and probably other customers money. There digital platform when I had the subscription was hard to navigate so I cancelled and now a few months later. I get screwed. Merry Christmas Scrooge Inquirer. ladyrose216@verizon.net read more

Their delivery service is an utter abomination. They can't deliver consistently in South Jersey, and now, unlike before, you CANNOT get re-delivery Mon thru Sat. Our issues have been going on since last year. Recently, they contracted with Gannett delivery services, who have been even more terrible. If you want to complain, here is the VP of subscription services. Cust Service is symapthetic, but their hands are tied. SO contact this guy Jim Gorman Vice President, Circulation 801 Market Street Suite 300 Philadelphia, PA 19107 jgorman@inquirer.com read more

Customer service is beyond terrible. But all of the other reviews make that pretty clear as well.

Do Not Subscribe :( The only way to cancel is to call, and when you call, they'll confirm it's been done and say you'll get an email which never comes. Then, you get charged again. This is why literally Everyone on planet Earth has trust issues. Because of exploitative companies like this. I disputed the last charge with my bank to finally get them to leave me alone. read more

Terrible and incompetent customer service team who either just don't answer the phone or who don't email you back. Haven't received a print delivery to my South Philly apartment in weeks after moving addresses. After 10 attempts to contact someone they say "oh, someone addressed your email (i did send them messages everyday lol)." Ok. Weeks go by and still no delivery so obviously someone is dropping the ball. Literally you can't get ahold of these incompetent fools, and if you do they literally sound like they're on the brink of death. And you can't cancel your account online bc their website is trash and doesn't work. So you're stuck paying for a service that you don't even get. WACK read more

Yet another paper not delivered to my home. I wish I could leave negative stars. Inquirer home delivery is terrible, with MANY wet and missing papers. At least 10 last year and already 2 this year. read more