Unprofessional company who obviously were not communicating with the proposed landlord. Rude staff…read more The man I dealt with made false promises and obviously wasn't trained properly. Had to chase them for days to get money returned and currently taking legal action against them. A complete joke. Avoid at all costs! Don't even want to give them 1 star!

Don't do it! No matter how nice the property is, its not worth the pain of having to deal with…read morethese guys. I have never come across a more unprofessional, negligent and rude letting agency. They have caused us so much anguish, every interaction has been a battle, it's been impossible to get them to meet their legal obligations as landlord, we've had to pay for repairs ourselves on multiple occasions. Work has been promised and then a year and a half later still not carried out. They hide behind the home owner, although they are managing the property. These guys are so adept at deflecting issues when you go and see them in person, it's hardly a surprise a different customer was shouting at them when we first signed up with them. We should have just turned around and left then and saved ourselves so much hassle. They'll promise the world and then just *bleep* you over. You will always have a hard time getting hold of them, they don't reply to email, there is no OOH phone line, they make promises they don't keep. They even made the exit a nightmare by giving bad reviews despite us looking after the property, paying for repairs ourselves and always paying them on time. I have never written a review before, but I almost feel like I have to warn people. I am telling everyone I know to stear clear, I don't want anyone having them go through such a horrific customer experience. Just run far away and don't look back.

DO NOT RENT THROUGH THIS COMPANY!! They will steal your deposit…read more We have been trying to get our deposit returned for two years. We left the house in excellent condition after spending a full day cleaning. They took a photo of a cobweb and dust on a skirting board, claiming that they had spent hundreds of pounds on cleaning services which they were taking off the deposit. They also charged for various other tiny details but never managed to produce any receipts. They would not return the remaining deposit despite persistent phone calls and visits to the office. Apparently, only Tom can deal with the issues and we wasted many phone calls ringing and speaking to the other staff, as Tom was always conveniently out of the office. Tom never calls back and is arrogant and unpleasant when you finally have the misfortune to have to deal with him. Overall, a bad experience. I hope the landlord commenting below wins his court case, his story does not surprise me.

If you are a landlord who likes to be ripped off, likes unreferenced tenants and wants to be…read moretreated like a mug... this company is for you. Thom who runs this company is a liar and crook. He owes me several thousand pounds. I have associates who had properties listed with Thom and his bunch of monkeys, and they are owed thousands of pounds in rent that Thom has definitely collected but pocketed. This is not just a case of tenants not paying...this is a crooked letting agent. I am currently in the process of taking him to court. Tenants beware too. He does not always put your deposit into the scheme as he legally should, and some of the tenants I had are still trying to get back their deposits. Thom claims to be a member of the ARLA. Im not sure if this is true, but when I contacted them, they suggested I try and resolve this issue directly. Waste of time the ARLA are. Thom is a short dumpy looking man...beware!

Absolutely useless, unfriendly and frankly you would achieve more talking to a piece of wood…read more However, if you are so much as a day late with some money for them, they're as efficient as a German train service. They will do absolutely zero to help you, whilst stressing you the trouble they are going to in order to do none of the things they are paid to do, and then to make matters worse, are rude on an almost daily basis. Worst organisation I have ever encountered.

Worst letting agent ever!…read more They showed us a different unit of house during viewing, with girls in it, and the house was reasonably clean and in order. But when we moved in, we got a different unit and it was filthy! There were rotten food in the oven, microwave and fridge. The room was dirty, smelly, the carpets were burnt from iron marks. Reporting any defects and damages to them is like talking to wood. When we called them they were so rude and said "you get what you paid for". We've got broken chairs and broken beds as well. Whenever you call them, they say they'll send someone right away but then nobody will ever be sent.

Top service. Got it the same day. Quick n friendly, even the dog wanted 2 leave with him.read more

I am not usually one to leave reviews, but the service I received from Richard at Greater…read moreManchester EPC was exceptional. After using the web form to arrange an appointment, I received a call within 10 minutes from Richard to arrange an appointment at a time best suited to me. Richard arrived and carried out the EPC inspection and was complete by 5pm. I was informed that the certificate will be emailed to me the next day but I actually received the certificate at 9.10pm the very same day. Extremely fast turn around and good value for money considering estate agents try to charge at leave double for the same certificate. Would definitely recommend Richard and Greater Manchester EPC should anyone require an EPC certificate.

We didn't end up renting our flat through Belvoir, so I can't actually comment on them as an estate…read moreagent. However, we did approach them about finding a flat when we were looking around Manchester, and they suggested a couple of properties. The girl who accompanied us to a couple of viewings was dressed in a very flashy manner and constantly texted on her blackberry whilst driving us to the properties. Not really the most professional behaviour. It immediately gave us quite a bad impression of Belvoir as a letting company. The properties they suggested weren't really suitable for us anyway, but I'm yet to find an estate agent I actually like and trust!

Booked a viewing over email, took an early lunch, cycled 25 mins there, waited 10 mins, called…read morethem, they say there is not a booking (Literally in email i have the booking). Fair enough, mistakes happen, I'm more than polite on the phone. I get told I can have another viewing at 6:00 after work and I also ask to get a phone call if the flat is sold before me getting there. I turn up at 5:55. Wait for 15 minutes. Nothing. I call them,they're closed. I wait until 6:45 on my Friday night, absolutely nothing, no phone call no email. Disgusting.

Manchester Student Homes is the best way to get your university housing sorted when you move out of…read morehalls. This is very simple indeed. I wont recount here all the possible things that can go wrong with landlords, deposits, rent and the like, if you rent through a random person! Just check out some of the other Yelp reviews of nearby estate agents. Manchester Student Homes vet all the landlords and all properties rented through them have been checked out and validated. This significantly reduces your chances of everything going completely wrong later in the year. Even if you think you can get a better deal elsewhere I recommend paying the little bit extra for security and their services. Also, they have a great selection of properties to offer that are perfectly geared towards students. I have heard to many horror stories from people in the Fallowfield area and those around it, and not a single problem with Manchester Student Homes. Excellent, and important, service. Plus, there's a café on site, check out 'Café @ MSH'.

Like Lauren, I spent many an hour on the Manchester Student Homes website back in the days when I…read morewas at uni. Me and two of my friends didn't like the idea of living just with girls, so we met up with a couple of boys off the forum who were looking for potential housemates. Unfortunately they were pretty weird (not the fault of MSH), so we decided to move into a house with just the three of us, which we also found through MSH. The offices used to be in the precinct centre, so I can't comment on them, but unlike in almost every other respect of life at the University of Manchester, we were treated in a friendly and polite manner by the staff here. After moving into our house we never needed to use the service again, but we had the peace of mind that should anything go wrong with our house or landlord, we had the support of a higher authority. If grubby house shares aren't really your thing, then they can also help you find places in private halls such as Cosmopolitan and Manchester Student Village.