Great customer service. Staff always helpful and have always worked hard to get my prescription…read morewithin the timeframe I request.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Pharmacy is temporarily closed. Initially didn't realize it until I went to pick up my…read moreprescription seeing a closed sign in the window despite several calls to get the status of it since no notice had been received. Telephone system leads you all over the place but not once did it inform you the pharmacy was closed! It will however tell you how many people are ahead of you on the call. Absolutely disgusting and so far outside adequate service. Will go elsewhere.

This is by far the worst pharmacy in Richmond, Indiana. They claim that prescriptions are not…read morereceived even when the prescribing doctor has gotten confirmation that the pharmacy received the order. My child has both strep throat and flu. you would think this prescription would be filled in a timely fashion. It is not excusable to say it is not in their system when the doctor has proof from the pharmacy that it was, in fact, received.

Excellent in every way. Fantastic staff, they always have my medications ready on time, and they…read moredeliver. Who could ask for more? I will never go anywhere else!

From the owner: For over 50 years, Phillips Drugs Inc. has remained an independent family business. With three…read moreLocations to serve YOU.......Eastside....Westside....and still Downtown. We are the only full service Independent Drug store in Richmond and Wayne County offering traditional prescription services, quality products, and friendly service. Free delivery of prescriptions is available in Richmond, Centerville, and New Paris.

The staff is rude. My medicine is always "on hold" after days and weeks. If I ask them to look into…read moreit, it is magically ready. Same thing happens with my boyfriend. I went in today to get medicine that I still haven't had for a week, and the lady says, "Well, your doctor doesn't work here," when I mentioned that I verified with my doctor that they approved and sent it over. Unprofessional, unnecessary, and unwelcoming.

Personally thinking of starting to drive the 20 minutes to the second closest CVS (even though this…read moreone is a 1 minute walk from me) or anywhere else for my prescriptions. The customer service is horrendous. I understand the volume at which they are helping customers, filling scripts, etc. but that is no excuse to treat your customers poorly - you can still be a nice human while you are stressed and busy. You can genuinely get kinder and quicker service at any college bar here on a bust Friday night. Every time I go in here I leave frustrated after waiting 45 minutes for my script that has been ready for over a day. This past time, they had it sitting in the counter right in front of me for 10-15 minutes before someone came and helped me. The main pharmacist was also very rude to the employees and during my long wait, I heard her yell at the employees. I also do not appreciate when the woman helping me was asking me about my personal prescriptions by shouting from way back in the aisles. I don't exactly want everyone in the whole store to know my personal business. They seriously need to figure it out here.

worst pharmacy I've ever had to deal with. prescriptions take days to get filled, turns out the…read moreprices were so high because they didn't even bother with billing my prescription coverage they charged me full price I only found out because my insurance company had to call them to see why they were charging me so much

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

The WORST pharmacy ever. I have been telling my patient for years to stop using this pharmacy…read more They never have the medication that is needed. They have no idea how to run things through insurance. They do a prior auth at every fill for a cash pay drug and miscode drugs so it's not covered by insurance. HORRIBLE! This pharmacy is a waste of my time!

Best CVS in this area. Employees are friendly and helpful, and always greet you when you walk in…read more The pharmacy is good and you usually won't wait long to fill a script. Love their selection of makeup and hair products, along with the "as seen on TV" product section.

To the woman at the front desk. If you were so smart you wouldn't be where you are. My family and I…read moremay be missing meals for a bit but we'll get past it. But you know that you're hateful and that you've done nothing important. I hope the rest of your life is as miserable as it's been up to this point. You are so soulless. I hope people hold back the grace you wouldn't show me so that you may hurt how I am. You are a disgrace

Great staff and great service. Always gets RX's done in a timely manner and makes sure that…read moreeverything is done correct and count is correct. been with them for years and always fantastic!!!