Overall our experience at the Hampton Inn was pretty positive except for one major thing. First…read morethe positives, Staff - the front desk attendant was very friendly and accommodating. The staff also left us a goodie bag in our room with a personalized note as I'm Gold Status. Cleanliness - everything we saw was clean and orderly. It looked relatively new and well take care of. Showers - water pressure was good and it was HOT!!! Almost too hot to start with. The negatives: Construction - this isn't anything the hotel can help but it was a mess trying to get in there and find it because of construction. Bed quality - this was the biggest drawback for my wife and I. The bed was FIRM... like sleeping on a rock firm. We like a softer bed and this one caused some problems sleeping. If you like a firm mattress this may be perfect for you. The neutral items: Breakfast - we left too early to get breakfast so we didn't have a chance to try it. Overall, I would give them another try to see if all the beds were as firm and since there were so many positives.

This Hampton inn is what have grown accustomed to getting in their product…read more Everything was just like you would expect. Clean and comfortable. Friendly staff. Breakfest bar could have used a couple more options but not a big deal.

Nice clean hotel, staff is very friendly. Good breakfast selection. Convenient location to I70 but…read morethe road construction is a headache to navigate. Rooms seem reasonably priced.

Not a good experience under renovation in late April. The check in was friendly enough then just…read moredown hill. My King room appeared to receive a facelift, but it was not complete with missing baseboard. The bathroom missing caulk behind the sink. The AC was not cool enough, the bed was reasonably comfortable, the bedding was clean. The breakfast area was also under renovation. They did provide a free meal, but I bypassed it. Frankly it looked awful. The coffee was poor. I would not return renovation or not.

This hotel was okay. The breakfast was adequate, but not great. The room wasn't as clean or at…read moreleast had stains on the furniture. The bed wasn't that comfortable and the office chair wasn't good for the back. I'd say ho hum at best.

Stated here while in Richmond for a business meeting. Robert and the staff were extremely friendly…read moreand welcoming! The hotel and room was super clean and we will be staying here again in the future! Bed was a little harder than I am accustomed to but overall a great experience!

Clean rooms and friendly staff. Check in/out was fast and easy. Onsite gym and nice lobby area…read more Hotel has parking and is a close drive to restaurants.

Dislikes: - NO water pressure for shower or sink…read more- WARM (not hot) water at best - Check In Associate was very rude and condescending - Only one tiny bar of soap provided - Very thin TP - Could hear dog barking as soon as I entered my room - TV remote was hard to use and they offer limited channels Likes: - 24 hour coffee - Grab bars in tub/shower - Tub non-slip flooring - Very friendly night front desk person (Tay)

New hotel This is the nicest I've stayed in…read more Easy access to/from I-70 New nice modern decor in the rooms and public areas. Two elevators make for less waiting time. Rooms have plenty of electrical outlets and USB adapters for charging and powering devices Larger bathroom and large shower Doesn't feel cramped and very nice for traveling with children or anyone the is mobility impaired. Has in room mini fridge, coffee maker and microwave. Nice LED lights in the room including indirect light behind the television. Nice lobby, large breakfast area that has some outdoor seating. The complementary was nicer than other comfort inns I have recently stayed at. Room was quiet I slept great. I highly recommend this hotel

Not so Good Things:…read more Water pressure was weak Something from previous guest was still in the fridge, so room had not been thoroughly cleaned Fridge wasn't cold enough TV continued to shut off, and then refused to work for a while, then mysteriously would turn on later Paper thin ceiling (there were noisy guests directly above us) Hot water takes forever to get hot Slippery tub. I found the mat later (it wasn't near the tub) Not enough coffee in the room, and I've had better coffee Poor lighting at the bathroom sink Hotel desk person with attitude BF not open @ 6 am, as it was advertised to be Weird smell throughout hotel Paper thin TP Good Things: Comfortable beds, extra dirty laundry bags, spacious room, good parking, convenient hotel location, outlets by the bed (and many throughout the room), plenty of room to lay out suitcases

This place felt right out of a book, it was retro, quaint, and run by a lovely local lady. I love…read moresupporting mom and pop business like this one. The room felt like a cozy cabin, I loved the vintage touches from the quilt to the blue tile in the bathroom, and the lovely view of the woods out back. Will definitely stay here again if I pass through the area.

we stayed here on our way back from upstate NY after being totally disappointed at the Quality Inn…read morein Richmond on our way up there. Wish I had found this place on our way to Rochester and so happy we did stay there on our way home. Clean, big TV with lots of channels, lots of room and extra chairs and desks if you want to get on your computer. Quiet the night we stayed there and highly recommend it. The Quality Inn in Richmond is another story. Do not go there and I'll write a review for them. The Golden Inn is a great place to stay, reasonable and good location.

Let's place this disgusting in smelling and dirty. What bothers me is this is becoming a standard…read morefor quality in as it's being taken over by and run by indians from India. There's a lack of cleanliness standards, and a lack of care. Quality needs to wake up before these new owners or managers continue to deteriorate their crumbling brand

My wife and I stayed at your hotel on the evening of 12/22/2023. We were driving in from New York…read moreto Arkansas to visit our daughter for Christmas. I must say that our experience at you facility was terrible. I called in advance - since we were traveling with our little dog - just to make sure the hotel was pet friendly. I was greeted by a person on the phone (named "O'Neil") who answered all my questions with one word replies. At no time did he mention that the hotel was "under construction/renovation." As we checked into the hotel - his demeanor was no better. As an FYI - when an employee works in the "hospitality business" ........that employee should be "hospitable" to customers. That was out introduction to your hotel. Upon checking into our room (Room 246) - my wife and I were shocked at the room condition. I've attached photos: - Entrance to room was not vacuumed - Bathroom vanity was covered in paint stains - Light on top of bathroom mirror was cracked - Walls in bathroom were cracked and in need of repair - Piping was rusted and covered with paint - Air filter over shower was filthy (possible mold) - Towel used for shower floor was ripped (I've used better towels for rags) - Door jam at entrance was cracked To make matters even worse - my wife and I had been traveling for over 12 hours. We were exhausted. I went down to the lobby to ask O'Neil if he could give us a cup of milk. He told me the hotel had no milk. That was a lie. Upon speaking to Everton & Dina the next morning - they informed me that milk is available - but hotel policy is to not share it with guests. I can understand this (although I've traveled extensively in my career - and I've never asked for a cup of milk before and been lied to and refused). Most vending machines were out of order (see photos). Signs in the hotel stated "Please Excuse Our Dust." I can honestly say that I've never been in a hotel in such poor condition in my life. If renovations were being made - I should have been notified in advance. Additionally, I should have not been assigned to a room that clearly was not in acceptable condition. To be fair - I place no blame with the cleaning staff assigned to our room. I'm sure they were doing what they could with a substandard room. I spoke to Everton on the morning of checkout. He was very nice and helpful. I also spoke to Dina - who made notes regarding my experience. On a final note - my wife and I went to the breakfast "buffet" on the way out. Equipment was out of order - and the orange juice from the dispenser was rancid (with a brownish color).

This is a pretty standard older Fairfield Inn. Conveniently located right off of I-70 at the…read moreOhio-Indiana border. They did have warm cookies when we arrived around 5pm. A nice touch. The rooms are fine nothing special - it did have a large frig with a small freezer section which is not common anymore. Found it hard to believe that there were no rooms for a Gold upgrade in the middle of the week. The breakfast buffet was typical but it was crammed into a very small space - people were practically tripping on each other. Good for a one night stay on a road trip.

Avoid at all costs!!! I've spent 29 nights in Marriotts in the last five months and this place is…read morenot just the worst Marriott, It's the worst hotel I've stayed at. 1. Breakfast is terrible, To be fair, they usually are, but this one seems to go out of its way to make it awful for customers. 2. The room wasn't clean when I arrived (see pic of used soap still in shower). 3. Got a horrible rash from bedbugs? Or some other nastiness because of the lack of sanitary environment (see pic...sorry in advance) 4. Management hop skipped and jumped around any excuse they could put forth. I'd expect better customer service from a corporation like Marriott. This place should be shut down and the manager needs to go work in the used car industry.

DO NOT STAY HERE! IT'S FILTHY…read more They don't clean bathroom floors or entryway floors and don't care. Paid for room through Booking.com First room had sticky bathroom floor and I wiped the floor with a tissue. It was filthy. They gave me another room and it was equally as filthy dirty. Went to front desk both times and clerk rolled her eyes and asked if my shows were dirty and she was extremely perturbed. I could not stay here. Too filthy dirty. Manager gave partial refund. Seriously!

It won't let me give a 0 . This place is a dump!!! Dirty, old, dirty and did I say old! Needs…read moreupdated BAD! Do not stay here!