Great customer service, excellent quality of work, delivered way before committed day/time…read more kept me informed on the progress through out the repair. Destiny was the best backed up Desmond who values his team members!

please beware do not allow them to repair your vehicle it was a nightmare scammed my insurance…read morecompany out of 6,,000 and treated me like I was a criminal the auto body repair work was horrible and the regional manager and shop manager have poor customer service skills I

I had a kill switch installed on my truck and it worked great! The price was more than fair. Same…read moreday service.

Beware, these guys are awful! Subaru dealership recommended them, i take my parts to them, after…read moredriving 70 miles one way and took a day off. They knew it was for a subaru ascent coz dealership set up the appt. they tookmy money and then called me 40 mins later that the job was too hard.. they didnt charge me as much as they should and i should just come back and take my car!! Had to come back and get my car and the running boards with all the parts and went back home. Such a waste of a day coz of southern auto

I have a 2025 Subaru Crosstrek Wilderness and a couple weeks ago someone rearended me. Alan and…read morehis team made it look brand new. And worked directly with my insurance company (Progressive). I highly recommend them

Highly recommend, works for me the customer, not the Insurance company. Always works to get the…read morebest quality parts for my vehicle. I'm a repeat costomer for sure.

I wouldn't bring my car back here even if it was the last shop within 1,000 miles…read more My husband and I were in an accident a few years ago in our SUV. I chose this shop because of all the raving reviews online but now I feel as though they were all written by the employees and family members because there's absolutely no way people are actually celebrating this terrible work they do. There was also a nasty worker there named Rebecca Ellegant at the time who was probably the most unpleasant person I've ever had to deal with and coming from NYC, that says a lot. I still have the emails of her being horrible so I'm glad she was let go. After they "repaired" my vehicle. We flew our regular mechanic out from NYC to check the car. When we pulled up, the hitch step in the back was put on literally at an angle, they never fixed the exhaust pipe that was PUSHED numerous feet into the vehicle undercarriage until I asked them why it wasn't repaired. To top it all off, the bumper has MASSIVE gaps between the rest of the car and the bumper itself, which were never there before. I addressed this numerous times and have emails and pictures to prove this as well. After complaining, they said it's because they needed certain OEM parts and that they'll reach out to insurance yet again and get new parts. They got the new part and it was still messed up. The exhaust pipe was pulled and put RIGHT against the hitch step which ended up burning off the end cap of it. It literally melted the end of the hitch step... who doesn't think this through??? Now the hitch gets BLISTERING HOT when we drive the car because the exhaust is essentially sitting straight on it. And to top it all off, the trunk door has been leaking any time it rains this entire time. When looking at the vehicle, you can see numerous areas that the replacement parts were not lined up in which of course causes issues with water getting in. The muffler shop they sent the car to ended up stealing our exhaust cover and said they removed it and "threw it away" because it was rusted.... It's a stainless steel cover. It can't rust. After I demanded they return it, they magically found it and gave it back... with no rust. They handed it to me in a closed taped box. What clowns. This shop absolutely RUINED our SUV, it took them MONTHS to "repair" it and now years later I'm still dealing with the mess of a job this shop did. They had the audacity to send a thank you letter after the fact to thank us for choosing their shop. Choosing this shop was the biggest mistake I ever made when it comes to my cars and the city of Memphis. GO SOMEWHERE ELSE. DONT GO TO THIS SHOP. THEY WILL RUIN YOUR CAR.

So back in December 2023!while driving in Tipton county I had the experience of hitting a deer,…read moresustained some damage. Took here as I have used them before for another minor accident. I've waited months to pay down this review. First and foremost being a man with you, secondly look at the said repairs. This place decided that I didn't need clips holding the front grill on, or my radiator shroud, I'm so upset to even go back - my boyfriend went in and they admittedly said they will put the clips on and they would call me- it's been another four months and ZERO.

Really great shop. Stands out from any other shop I've ever worked with. Quality, communication,…read moretime frame all excellent. Definitely a 5 Star experience!

These folks saved us a great deal of time and money. Jace went the extra mile in seeking a logical…read moresolution to our minor issue. He is now our go to auto body man.

This group is AWESOME! Customer service is alive at Bartlett Body Shop! They are very talented and…read moreknowledgeable about their craft. They are efficient and COMMUNICATE WELL! Not only did my truck look awesome when they were done - they gave me a follow up call to see if there were ANY issues and kept in touch. My accident was during the holidays and they got my truck repaired before Christmas which I never thought would happen. THEY ARE THE BEST !!

Phillip at Bartlett Body Shop is amazing, very professional and knowledgeable. My husband Eugene…read moretook my car to the body shop and spoke with Phillip to explain all of the concerns going on with my car. Phillip explained in thorough details what all needed to be done, gave two estimates and a timeframe that he could get the job done. We took my car into the shop on Wednesday evening and received a call on Friday letting us know the car was ready. He stated that our car didn't need the higher price estimate. We were charged the lower amount. The work performed on the damages were totally gone when they got finish. Thank you, Phillip for a job well done. I would highly recommend Bartlett Body Shop and ask for Phillip.