So unfortunate that I'm leaving this cause I like to always give praises to our working force out…read morethere. I have a brand new vehicle and only taken it here for my oil changes rather than driving all the way to the dealership for a free one. The first time I took it in the guys were great and friendly. However I notice they don't pay much attention that my vehicle was brand new and still told me I needed a tire rotation because they input the wrong mileage. This second time they actually stripped the screws for my skid plate and basically told us we needed to get new ones because they broke them and had no replacements. Fortunately they "found" two screws laying around so my skid plate is being held by 2 rather than 4. Like I said it's very unfortunate as this is only my vehicle's second oil change and things are already broken and have to be replaced by us.

Excellent service. Everyone was very professional. Brandon was our lead technician. He was…read moreprofessional and knowledgeable. Brandon guided us through the entire service. In will definitely return!

I only came here because it's convenient, but after my most recent experience, I don't think I'll…read morebe returning. I'm five months pregnant, and I waited 55 minutes for a simple oil change while sitting in a hot car with little to no airflow. I repeatedly asked how much longer it would be so I could turn on the air conditioning, but each time I was told they couldn't give me an estimate. Throughout the visit, they repeatedly tried to upsell me on additional services and products. Even after I declined several times, they continued to push them, which felt very disrespectful and came across as though they assumed I didn't know any better. For example, they tried to sell me a $40 item that I can purchase on Amazon for around $15. To make matters worse, they spent another 30 minutes banging underneath my car to finish the oil change while repeatedly assuring me they were "almost done." Overall, the customer service was disappointing. The lack of communication, constant sales pressure, and excessive wait time made for a very frustrating experience.

FAST and EASY!!! Super friendly, professional, and efficient. A great bunch of guys who work…read moretogether well. Did everything I wanted at a good price. Came in for an oil change- no problem!

I had Cecil's check the brakes on my 2003 Sonoma truck. They could have sold me a brake job but…read moresaid that the brakes were ok to come back in a few thousand miles! they did a complete fluid change on my 2019 4Runner, trans, front and rear differential and transfer case, got it back the same day and $200 less than the dealer. Friendly guys, felt I was treated well

Excellent business for any car repair. Knowledgeable and fair. They don't rip you off.read more

Fast and friendly staff. Great job team! I asked for them to check if there was an oil leak which…read morethey had no problem with b

Boys killed it, Corterrius was the man! Quick, honest, polite. Literally left another store across…read morethe street after chatting with him on the phone

Great service and knowledgeable staff. Good value with commonsensical recommendations.read more

I got a flat tire from one of the may great roads in Memphis and tried to to go jnto Gateway and…read moresee if they could help and was told it would be at least two weeks before they could get my needed tire in? Ridiculous I went to another local shop who said it would be 3 days max

It's ok. Good serviceable place, maybe won't screw you over the other places, good quality, ok…read morevalue, ok service.

Don't bother trying to schedule air air-conditioning service at this location, they don't have a…read moretech that does air conditioning at the Collierville location. It says nothing whatsoever about that on their website by the way. I got a very rude phone call this morning from a very rude individual who told me basically to go take a hike. For a business whose business is customer service, this is really bad business. I wouldn't bring my car here if it was the last place in town. Good job guys, good job!

I've been coming to this oil change and tire shop since 2013/2014 and steadily, for all of my cars…read moresince 2017 when we moved in to our home nearby. Since my father owns an auto shop back up North, I always come in with a set of very specific instructions, especially when it comes to my oil changes. Each one of my cars has a specific set of instructions I want followed because each one has its own little finicky things. Lucas first, don't top off fluids except washer fluid, only use manual tools and not drills, etc. the guys who work here have ALWAYS abided by my instructions without hesitation. They don't ever make me feel like a nuisance or burden and are always very polite and professional. Today was no different. Nick worked on my Mercedes to get my oil change done and then Derek worked on my new tire installation. Between the pleasant conversations, not ever trying to rip me off because I'm a female, and their overall politeness and ability to work on my cars the way I want them to, I will continue coming back year after year and bringing all of my cars here ranging from the more normal ones to the imports. They do have a pretty high turnover rate of workers, so just as I get to know one set of them, a new set arrives, but every single set of guys has been very helpful and respectful. I would absolutely recommend this shop, ESPECIALLY to females, because they won't try to rip you off like most shops around here will try to do just because they think you don't know what you're talking about and are an easy target. I also always bring in my own oil and filters (and even my own tires) and they have no issues using MY equipment, which many shops in the area will refuse to do. If you're hesitant, don't be. If you're also a female and are worried about someone trying to pull a fast one on you, trust me this shop won't even try it.

I'm definitely moving my business to Express Oil. They were friendly and professional. They…read moreexplained my service and recommended other services that my car needed that they could do during my oil change.

If you are a single woman, do not come here. The employee representative has a serious price…read moregouging issue. When I first came in for an oil change and two tires, I was quoted $499. When I came back for a simple tune-up, I was told it would be $148. However, when I returned yesterday, I was suddenly quoted $1,500, which is outrageous for a tune-up on a 2015 Beetle. He never clearly explained the cost of the spark plugs--likely because he knew they wouldn't add up to that price. Instead, he tried to upsell a fuel system cleaning for $774. Again, I only came in for a basic tune-up. I later went to AutoZone in Collierville, where a representative named Caleb told me the parts for a tune-up would cost about $85 plus labor, and he even helped me find a discount. Do not go to Firestone. They take advantage of women who may not be familiar with car maintenance. If you do go, make sure you bring someone experienced with vehicles, or you may end up overpaying for basic services like tires and tune-ups.

It's ok, good for tire replacement that's about it. Ok service, ok quality, ok value.read more