I've a customer for a while and love the services. But I just tried the hard gel and hands down,…read morethis service is a game changer. The look, the feel and the durability is 100% worth the cost. Mai was my technician and you can tell she's the best. If you've never been to Plymouth Nail Bar, go without hesitation. Thank me later

I recently started frequenting this nail salon and was so excited because I've had great…read moreinteractions every time I've gone. I have been trying different nail techs so I can find one I love and can stick with and I tried a tech I've never had before. When she first started, she immediately grabbed the clippers and I told her I don't want my cuticles or my nails cut, just pushed back and filed. I was on the phone (which is my own fault), when she was responding and saying she wanted to even them out. I told her I just wanted them filed and I don't mind if they're not the same length. They're close enough. She still was saying they should be cut and was saying "what about these? Just a little to even out and then file?"And pointing to my different fingers, to which I just ultimately said "okay whatever you say I guess, I trust you". Which was entirely my mistake. I should have stood my ground but I didn't want to be difficult or make a scene. She cut all of my nails SIGNIFICANTLY shorter than I was expecting to "even them out". For reference, I have been working on growing my nails out for the past 8 weeks so I could have long nails for Thanksgiving and decided last minute to treat myself to a manicure because to try to avoid biting my nails due to stress. It only got worse. After she had already cut them, much lower than I was okay with, she then filed them into square after I told her to keep the natural shape and that I didn't want them to be shaped in square or round. I just wanted her to follow the natural line of my nails and even out the length. Even then, she made them square and when I asked her to round just the edges because they were way too square and sharp and she made every nail round. She filed so much and so low that my nails are now nubs almost as short as when I bite them. Despite trying not to, I immediately started crying because I could feel the physical discomfort of my nails being shorter than my fingertips for the first time in a long time and she continued on. I don't like to cause scenes, and there was nothing that could be done at that point so it would be pointless to complain so I sat there silently as she continued the manicure. I am so heartbroken, I've been upset ever since I left the nail salon today. Unfortunately nothing can be done and while she did a good job on the actual painting of the nails, she took away months of effort I have made to finally grow my nails out, after I told her what I wanted. While I realize I should have stood my ground, she should have respected what I was asking of her. I also will commend her for fixing one of my nails swiftly and with kindness. However, this experience upset me to the point where I am considering not returning to this salon. I have had my nails done and disliked them before (happens to everyone, nbd) but if someone has long nails and they're telling you not cut them, why are you continuing to push to cut them shorter and then filing so short that there's pain and discomfort? I hope this experience never happens to anyone else who is working as hard as I was to break that habit.