I read some reviews on this business and not all were complimentary. My dealings with J & I Hitch…read moreand the owner were exemplary. My vehicle had several options, so I was asked to bring it by to ensure the proper equipment was ordered. Got there early and was done in 10 minutes. The proper hitch was ordered and arrived the following day. The next business day I dropped the vehicle off and it was done that afternoon. Sometimes I think people create their own drama and their attitudes lead to problems. I had no issues with J&I and would absolutely recommend them to others.

The owner is honest and an expert in his field. He took great care of us and went above and beyond…read morewhat most companies would do. Our hitch and wiring harness were installed quickly and I highly recommend this company.

A Cautionary Tale: My Experience with Gan Diffee…read more If you're looking for the living, breathing embodiment of the phrase "resting on your laurels," look no further than Gan Diffee. In a world where customer service is supposed to mean something, Gan manages to be the cautionary tale that gets whispered around water coolers everywhere: Don't end up like him. From the very start, Gan was, in the words of Singh, "basically, pushed off onto other salesmen." That's right--if you're expecting Gan to take any personal responsibility for your business, forget about it. He wouldn't return a phone call for weeks at a time. And when, by some miracle, you do get him on the phone, he seems completely unfamiliar with the very processes that should be second nature to someone in his position. It's almost impressive how little he knows, considering the name over the door. The worst part? This isn't just any employee--it's the namesake of the business. You'd think he'd have some pride or a sense of duty. Instead, he's a living testament to that old adage: the first generation makes the money, the second grows it, and by the third, it's gone. Kinda sad for the person whose name is literally on the sign to be that lazy. Save yourself the headache. If you want someone who knows what they're doing, look anywhere else

Horrible service... gave them 8500 then didn't have a car whole week. Because the truck they sold…read moreme was engine blew the first day. I felt forced to get a car from them. Because they were not trying to give my $$ back. Diffee is iffy. But Gary he was trying to make it right. Everyone else was very rude and kinda not helpful.

Great people. Have taken my vehicles to them for 20+ years and they've always gone above and beyond…read morein every experience. I can't say enough nice things about them.

SCAMMERS! Update: 3-12-25 They also replaced the driver's window regulator and both half shafts,…read morethe regulator was NOT Subaru or are the axles. The axles are the cheapest ones you can buy. All the parts replaced by them are supposed to be Subaru. I have yet to find one part that is OEM. They charged my dad $380 just for the regulator and the shop put in a $100 NAPA part instead. That $380 does not include labor. Original post: 2-1-25: My father hired this shop to change the timing belt on his 2011 Subaru Outback 2.5, also the timing belt idlers, tensioner and water pump. They always ask my father if he wants Subaru OEM parts. And my father always says yes, he wants Subaru OEM factory parts. My father has used this shop for years and years. Fast forward to August 2024. The timing belt is still within Subaru maintenance interval of 105 months or105,000 miles, whichever comes first. My 10-year-old son and I used my dad's Subaru outback to go on a long awaited and anticipated vacation to Louisiana because my son wanted to see the National World War II Museum. We got to McAllister Oklahoma and the timing belt broke. There we are my 10-year-old son and I standing on the side of a Turnpike with people going literally 95 miles an hour right past us. It was August and it was like 102°. It took over an hour for a tow truck to get there, and we were out of water at that point. It was quite a dire situation. And of course, it bent some valves when the belt broke. So, we tow the car home to OKC. Our trip was done at that point. I pulled the heads off of it and perform a valve job. I would have never blamed the shop for this, and I didn't until I pulled the old broken timing belt out, it was not a Subaru timing belt. It was a crappy old gates belt. So, I put the heads back on and noticed some hydraulic fluid on the tensioner, which means it was bad. No big deal the mechanics at the shop didn't make the tensioner. BUT the tensioner has a manufacture date stamp on it of September 2010. So, it is the original tensioner that was never changed and that's what caused the belt to fail and it being a crappy Gates belt, not the Subaru belt my father was told was put on there, none of the idlers or the water pump was changed either. But my father was charged for all this. The shop basically threw a gates belt on it and sent my father on his way. Chris said he ordered everything in a kit, but then why was there a gates belt? Also, Subaru DOES NOT sell timing belt kits. On the receipt it shows a water pump, and the belt kit separately charged. When confronted about it he couldn't explain why there was a gates belt on it because it was eight years ago. He kept blaming time and his memory and not that he never changed the parts. Then he told me to leave. He then called my 81-year-old father and said God knows what. He put my father in a panic. Thats why I came up to his shop and not my father. You would think if Chris could bring up the work receipt on his computer as fast as he did, he could bring up a receipt of when he purchased the parts from his suppler and showed it to me. It's because it doesn't exist. The fact of the matter is nothing was changed except for the timing belt. Oh yeah, he did actually change the thermostat, but it was the wrong one. He put in a 170° not the required 190° and again, not a Subaru part. No other components changed. This caused the belt to fail. This cost us a couple thousand dollars and countless hours dealing with his negligence. He has done other work on the car that is now questionable. He's changed the front axles in it, and they are definitely not Subaru axles. Less than a year old and the boots are already cracking. I was a Maintenace supervisor in the Navy and my job was to make sure people did their work and the bolts on this water pump had never been touched. A good mechanic will put your old parts in a box and give them to you. I would have not even contacted him if all the components he said he changed had been changed. Then it would not have been his fault that the belt broke. But this is all his fault.

Great business! Honest, reasonably priced. Would highly recommend to anyone…read more ......................

Fast, friendly service at a very reasonable price. I highly recommend for trailer repair.read more

These guys get 5 stars. Should be 10, The staff is super nice, the selection is big, and it's a…read morereally nice place to shop. Jennifer and Steve went out of their way to get my online order taken care of. These guys will get you taken care.

Bought a used bike has problems it sat for awhile so kinda expected it called to get it in set up…read moreday had to call back make sure had room before the day now can't get to it be couple more weeks bought to ride not set cause leaking oil

First-time customer, and MAN, I was seriously impressed! Most importantly, they saved me from…read morepaying for a lot of expensive repairs another shop told me I needed - which I really appreciated. Beyond that, they made the entire process easy from scheduling the appointment to drop-off and pickup. Communication was great the whole way through, both by phone and email. I found their honesty, professionalism, and excellent service to be top notch. I will definitely be back and will be telling my friends!

Everything was great. The first time I visited the new location, it seemed like a few kinks were…read morestill being worked out, but this visit felt much smoother. I do want to share one piece of feedback that I believe is important: the black shades in the waiting area should be removed. When customers can't see what's going on, it unintentionally gives the impression that something is being hidden, and that's not the feeling you want customers to have. I'm saying this because I genuinely want the best for Hondura. I've been a loyal customer since the late 1980s, and I want Hondura to continue growing and succeeding. I've recommended Hondura to many friends and family over the years and will continue to do so. For the sake of transparency and customer comfort, please consider removing the blinds.

Please damaged my taillight while they were installing my new hitch, they try to give me a cheap…read moreAmazon tail light that's not a BMW tail light! Don't recommend at all go to U-Haul for a better quality service and products

Don't go here - maybe they were good in the past, but I scheduled parts installation on my car on…read moreFriday, 2 June (for Friday, 9 June) and by Monday they had closed their doors with no warning or communication. I finally got a response on email with an assurance for a refund (they had to order me parts and I pre-paid) and still have not heard back from them.

I recently had my front bumper replaced and painted on my 2010 Honda Accord EX-L. Also had the same…read morework done on my rear bumper a few years previously. They did an excellent job on both occasions. Quality work and friendly staff. Thanks Chris. Work came in under the original estimate and that's always a plus. I highly recommend them. David B.

Went into Dent Masters 2 weeks ago to get an assessment on 2 dents that I had on my car. They…read morelooked at the damage and we talked about scheduling an appointment. Two ladies were in the office and the receptionist called the other lady and we talked Scott appointment dates. We finally settled on a Monday appointment at 8. I was apprehensive on setting the appointment on Monday but that was the best day for me. The ladies assured me that Monday would be a good date and I would get a text reminder on Sunday. We set the date for 2/02 and I left. On Sunday I received a text reminder. On Monday I rearranged my work schedule to get the dents repaired at 8 am. I showed up at 8 and the doors of the business were locked. Two men showed up at 8:05 or so. The first man opened the door and when I came in he didn't have access to the computer. The next guy came in and told me that the business doesn't do Monday at 8 appointments. He debated with me that I couldn't have an appointment at that time and then he located my appointment and continued to debate me. I eventually left and I will find another dent repair business that values customers. This business apparently doesn't.